Hotel berhampiran De Assels, Gent

The room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.

Location is quite convenient for tram and walking to centre. Room and bathroom and TV size are a bit small, but they are clean. Daily room cleaning did a good job, and the receptionists are really helpful and friendly.

It is a great hotel, but it can be a better one if it hire quality staff. The front desk staff ( chubby guy with a glasses ) is a bit rude, throwing my passport to the desk after confirming the details. That’s make me wonder whether Belgians are in general that unfriendly, especially unfriendly to asian like me?

quite far from the train station but close to attractions. a rather old hotel. the door locks are the round shaped ones. the hot water supply of the shower was not quite steady. the room is quite small for europe i think. the plus side is they gave us the room well before the official check in time. we arrived at around 10:30 and they gave us the room right away. there is a free breakfast buffet as well (even my room choice is the most basic one).

Absolutely Incredible I just can't deny I suppose to stay just 1 day, but the receptionist from Tunisia is SO KIND , INCREDIBLE HUMAN, she talk to me saying MY NAME I have been in MORE THAN 28 countries a lot of 5 stars hotels , NEVER EVER anyone calling MY NAME !!! She make me feel so important for that reason I paid 3 more days ! by the way LOCATION IS Amazing police station next door so VERY SAFETY hotel , very clean, BIG ROOMS much better than expected!!!

We chose Getaway because it allows bicycles in the rooms and we were on a cycling holiday around Flanders. You can't check in before 3pm as the property is locked remotely, which was fine, we found a bar to spend some time :) There were three of us staying in a Deluxe Business Studio, we'd thought one of the beds would be on a mezzanine level, it wasn't. Not sure if we messed up or the photo was a little confusing. It's an old building and windows are set quite high in the room. There was a small kitchenette that we didn't use. Location is great but we felt it was a little over priced. No real complaints though. Lobby is very handsome.

Location quite far from the center , it’s about 25 mins to center by walk , it’s quiet area and no much restaurant or shops near by , we need to walk to center for some meals, room is clean and all staff are nice.

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.