Hotel berhampiran Gravensteen Castle, Gent

Great location, great and helpful front desk, but house keeping was rather unclean / weird. I was still getting ready to leave my room, wearing my winter jacket and shoes etc, when the house keeping just entered the room and started cleaning the room straight away without giving me a little privacy before i leave. I was very uncomfortable and confused at that moment.

Excellent hotel in a central location within Gent. Very friendly, helpful staff and good amenities including an outdoor pool, small indoor gym and sauna room which needs to be pre-booked. I felt breakfast was overpriced for what it was, I’d skip and eat out.

We discovered bed bugs on the sheets in room 33. The hotel staff moved us to another room, but this room (50) also showed signs of bed bugs with blood stains on the sheets, and it was not adequately cleaned. Therefore we were forced to find alternative accommodation at 3am. They only offered a one night refund out of three, which was unacceptable given the severity of the situation. The handling of this situation by the manager Pascal De Gryse and receptionist Neel was beyond poor, they did not seem to care at all or take any responsibility for this situation. I would not recommend staying at this hotel due to the serious health and safety issues and the inadequate response from the management.

Location quite far from the center , it’s about 25 mins to center by walk , it’s quiet area and no much restaurant or shops near by , we need to walk to center for some meals, room is clean and all staff are nice.

In combinatie met werken tijdens de Second Home Beurs in Flanders Expo, perfecte locatie. Binnen 5 minuten lopen van hotel naar de beurs. Ideaal.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

Vriendelijke bediening bij aankomst, alhoewel ze alle drie tegelijk achter de balie aan het eten waren. Beurtrol? Vlotte check in, absoluut! Kan ik niets op aanmerken. Eens op de kamer merkte ik dat de wifi verbinding zo goed als onbestaand was. Enkel in één sofá aan het venster om 1-2 streepjes te krijgen, maar wat ook nog een ramp was. Ik was in België voor een begrafenis en dus buiten de zaken te regelen wou ik enkel relaxen op de kamer. Ging naar de receptie. Iemand ging mee en bevestigde dat er zelfs wanneer zij aanwezig was zelfs geen netwerk was. Kon niet wisselen van kamer want hotel volzet. Straf dat ik de komende uren de één na de andere kamer hoorde en zag inchecken. Had ook al aangegeven dat ik ook als hotelreceptionist werk. (Dus de knepen van het vak ken en in dit geval ook de excuses…. Iets wat wij op ons werk niet hanteren!) Gingen checken bij manager. Niemand contacteerde mij. Na 4 keer naar de receptie gaan dan antwoord krijgen dat ik dag nadien kon wisselen. Vroeg of de wifi daar dan beter was… Antwoord: “denk dat wel…” Soit, heb niet gewisseld… geen zin meer in. De douche en dan vooral de druk op het water was ook niet dat. Dus was dus vooral een lange douche iedere keer. De airco was nog zoiets. Rare display. Maar ikke de slimmerik uithangen, foto genomen en dan aan de receptie gevraagd of de settings juist staan. Ja dus. Wel, kwam met momenten gekoelde lucht uit en met momenten warme lucht. Een standaard kamer is in het bijgebouw. Eerder motel stijl, dus de gang/ overloop aan de buitenkant. Ook metalen trappen. Idd, hoor je dus. Maar dat niet alleen. Ook iedere aankomst, check in en mensen die buiten willen roken hoor je. Ik ging met volle goesting naar The Tower omdat iedereen zei dat het goed is. Misschien wel en had ik super pech. Maar mijn ervaring was alles behalve! Gelukkig heb ik dat in Juli geboekt. Maar weet dat tijdens Carnaval dat ze een €2000 vragen voor een 4-5 dagen en als je dan de kamer krijgt die ik had… dan ga je echt wel flippen. Kamers absoluut proper en groot! Goed bed! Ook nog dit, twee keer dat de kamermeisjes bij mij in de kamer stonden op dezelfde dag om 08:30. Geroepen bij de eerste dat ik nog sliep. De t****e, ongeveer twee minuten later heb ik met een slaperige kop misschien wel iets slecht gezegd in ‘t Spaans. Sorry daarvoor. Misschien ook investeren in Do Not Disturb hangers?

Goed gelegen hotel maar wat teleurstellend. Design dat niet gebruiksvriendelijk is. Je kan bevoorbeeld de waterketel niet vullen onder de kraan in de badkamer. Er is geen mogelijkheid om een jas op te hangen in de kamer en er was enkel een hanger in de kast. Het ontbijt is minimaal en er zijn geen verse groenten beschikbaar buiten de flinterdunne tomaatschijfjes op de mozarella.

Booked this hotel for a stop over before we headed home to England. The staff are very welcoming and will go out of their way to help you with anything. Parking is just a short walk away and very convenient. The rooms are small, very clean and have everything you need, even air con, hair dryers and shower products. The beds are so cosy and the rooms have extra pillows if required. It's in a perfect location and you have no noise disturbance through the night.

I travel a lot around the world and every time I Learn a lot. But stay at Fletcher Hotels is a learning experiences right from entry to exit. We arrived around 2.00 PM and after identification / verification were curtly told that the rooms would be ready only by 3PM and need to wait. When we said we have two wheelchair personnel, the front desk did say that we need to take the rear entrance or a ramp where you press a switch and we open the gate et al., for a new nee like us we’re in dark and was running around and finally found out and came up the ramp. If Some One could have come out and guided or atleast explained little MorenClearly We chose to lunch and exactly at 3.05PM were given the rooms with a clear instruction that we need to vacate the room by 11.00 AM sharp on 30Jun and Any late stay would be charged… The rooms were just adequately designed to sleep three in junior suite with an extra bed. But we’re finding it extremely difficult to manoeuvre the wheel chair inside the room. It’s not suitable for any challenged persons. One can’t easily get in and out of bed. Even the balcony being in triangular shape, there’s no legroom to move around even for one person with two garden chairs thrown in there. But the sea view is fantastic and can enjoy it behind the glass window from the room. Infact that was a good pastime for MOM who was engrossed in the heavy traffic of ships moving around. Also the water levels receding and hitting shores at high tides, jelly fishes getting washed away being Savoured by seagulls are sight to see. Breakfast is very ordinary and repetitive. But here again we learnt that irrespective of whether in the hall finishing your breakfast or not, sharp 10.30 it shuts down and cleaners take over. The chef too very professionally told that if you want hot water, please ask in the bar. So for the next few days we went in early and got out by 10.30 Well the breakfast was nothing too exciting and / or expecting to walk in. The sausages were too hard and salty. But evening host JACOM was very hospitable and showed a personal connection in making customers happy with a pleasant countenance . For any organization to be successful it’s the people on ground who matter and here’s one JACOM🤝 In the rooms, the soap kept in the shower is HAND WASH. Not sure whether this could be used for body and hair. But didn’t dare to ask the people there and bought soaps from outside and used it. On vacating day, we pleasantly had the surprise with the front office ROSE who was very affable and even granted us to check out a bit leisurely around 11.30. But we checked out by 11.00 itself. She even called taxi services but proved to be too costly and we made alternative arrangements. But definitely Rose made us forget the inconveniences we faced here.