Hotel berhampiran Royal Dutch Theatre, Gent

Excellent hotel in a central location within Gent. Very friendly, helpful staff and good amenities including an outdoor pool, small indoor gym and sauna room which needs to be pre-booked. I felt breakfast was overpriced for what it was, I’d skip and eat out.

Great hotel in a great location! I was situated in the front of the hotel facing the street with beautiful views of Gent’s skyline. Lots of cafes and restaurants just downstairs and in walking distance. There was also a lot of great shopping nearby. Standard retail that you could find in most cities and also interesting shops with handmade and unique products. Also walking distance to all the sights you want to see. Although the room is small, it was comfy.

Great location, great and helpful front desk, but house keeping was rather unclean / weird. I was still getting ready to leave my room, wearing my winter jacket and shoes etc, when the house keeping just entered the room and started cleaning the room straight away without giving me a little privacy before i leave. I was very uncomfortable and confused at that moment.

Das Hotel ist schön gelegen. Nicht mitten im Innenstadtgetümmel, aber man kommt zu Fuß überall super hin. Das Zimmer ist groß und von der Einrichtung ausreichend für einen kurzen Besuch. Die Mitarbeiter der Rezeption sind sehr hilfsbereit und freundlich. Ein großer Minuspunkt war allerdings das Frühstück. Man muss einen Timeslot am Morgen buchen, zu dem man frühstücken möchte. Trotzdem ist das Buffet total überlaufen, alle Tische besetzt und die Mitarbeiter kommen mit dem Nachfüllen des Essens nicht nach, sodass es fast nur leere Körbe und Platten gab. Sonntags war es etwas leerer, aber trotzdem hat niemand den Überblick behalten, sodass unser Tisch abgedeckt wurde, obwohl wir nur schnell am Buffet waren und unsere Karte + Handy noch auf dem Tisch lagen. Hier besteht definitiv noch Nachholbedarf

Location is quite convenient for tram and walking to centre. Room and bathroom and TV size are a bit small, but they are clean. Daily room cleaning did a good job, and the receptionists are really helpful and friendly.

Perfectly comfortable bed, we had a perfect night in this high-standard and very charming hotel. The ceiling is really high, and gives the room some really pleasant space. The spa is also very pleasant, quiet and relaxing. Highly recommended!

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

I stayed for two weeks in the Holiday Inn, Akkerhage 2, Ghent. I really enjoyed my time there. I had a lovely, spacious, spotless room on the fifth floor. The staff are really lovely and so helpful, particularly the breakfast staff and the housekeeping staff. The local bus service is excellent and frequent. The hotel bar is a comfortable spot and the food there is top-class. Thanks to all the staff of this hotel for a warm, comfortable and friendly stay. Highly recommended.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

In combinatie met werken tijdens de Second Home Beurs in Flanders Expo, perfecte locatie. Binnen 5 minuten lopen van hotel naar de beurs. Ideaal.