Hotel berhampiran Tolhuispark, Gent

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

I had a very bad experience with this hostel, I arrived and it was imediately clear that they are not focused at all on having a clean space. They gave me sheets to make my own bed and the sheets had stains on them, as well as the covers in the bedroom, which did not seem clean at all. The location is excellent but minimum requirements in terms of cleaning are not met. Furthermore, there is at least one floor with no bathroom, which means you need to change floors if you ever want to go to the toilet. I do not recommend it at all. I ended up checking out on the same day of check in and went to another place (basically, paid twice for accomodation). When I explained the situation and asked for a refund I received a reply stating that they stand by the quality of their product, which is a bit shocking considering I sent a photo of the dirty sheets and did not even receive an apology.

quite far from the train station but close to attractions. a rather old hotel. the door locks are the round shaped ones. the hot water supply of the shower was not quite steady. the room is quite small for europe i think. the plus side is they gave us the room well before the official check in time. we arrived at around 10:30 and they gave us the room right away. there is a free breakfast buffet as well (even my room choice is the most basic one).

Sehr schönes Hotel im Zentrum von Gent. Gebäude im klassizistischen Stil mit modernen Elementen. Tolles Frühstücksbüffet mit aufmerksamem Service. Check-in war ok, die Check-in Zeit 15 Uhr wurde leider nicht eingehalten. Wir haben aber netterweise ein Upgrade bekommen, daher hat sich das Warten gelohnt. Besonders schön sind die Zimmer mit Balkon zum Innenhof. Das Restaurant hatte geschlossen. Die Drinks im Innenhof waren sehr gut, der Service abends etwas langsam. Man ist vom Hotel schnell zu Fuß in der historischen Innenstadt. Gym und Pool klein aber gepflegt. Insgesamt ein tolles Hotel.

It is a great hotel, but it can be a better one if it hire quality staff. The front desk staff ( chubby guy with a glasses ) is a bit rude, throwing my passport to the desk after confirming the details. That’s make me wonder whether Belgians are in general that unfriendly, especially unfriendly to asian like me?

My recent four-day stay at the hotel in Gent, Belgium, housed in a charming 19th-century former monastery, was unfortunately marred by several significant issues. Upon arrival, the historic charm of the building was evident and quite captivating. However, the allure quickly dissipated as the stay progressed. Firstly, a standard room lacked en-suite toilets and shower compartments. While this detail is mentioned on the booking site, it is buried in the fine print, a detail easily missed by prospective guests. This is not an amenity gap one would expect from an establishment that charges €135 per night for a standard single-occupation room. Moreover, the hotel failed to provide hot water for two consecutive nights, despite repeated complaints. This fundamental necessity is non-negotiable for any guest, and the hotel’s inability to address the issue promptly was highly disappointing. The lighting situation in several rooms was another major letdown. There were no main lights, leaving rooms dimly lit. When reported, the receptionist unhelpfully and incorrectly stated that the lamps were merely for decoration. This lack of adequate lighting significantly impacted the comfort and usability of the rooms. Adding to the discomfort were the creaking floorboards in the corridors, which disturbed even not-so-light sleepers at midnight. The noise level was unacceptable and further disrupted what was supposed to be a restful stay. While the hotel's historic setting is undeniably beautiful, the experience was marred by these significant issues. For an established hotel, the expectations are high, and basic amenities like hot water, proper lighting, and sound insulation should be a given. Overall, my stay was disappointing, and these issues reflect poorly on the hotel's standards. Future guests should be aware of these potential inconveniences, especially given that some are not adequately disclosed upfront.

We chose Getaway because it allows bicycles in the rooms and we were on a cycling holiday around Flanders. You can't check in before 3pm as the property is locked remotely, which was fine, we found a bar to spend some time :) There were three of us staying in a Deluxe Business Studio, we'd thought one of the beds would be on a mezzanine level, it wasn't. Not sure if we messed up or the photo was a little confusing. It's an old building and windows are set quite high in the room. There was a small kitchenette that we didn't use. Location is great but we felt it was a little over priced. No real complaints though. Lobby is very handsome.

The location and breakfast buffet make this hotel ideal for visiting Ghent. It's a short walk from the train station and. situated near some nice restaurants. You can easily walk to all the sights of Ghent or take the tram in front of the hotel. The bed is very comfortable. The room is large and bright. Everything is super clean. If you stay here, be sure to stop by the Brasserie de Moraal. It's just up the street. Lovely place for dinner. Good food. Reasonable prices. Cordial staff.

It’s near to the train station but need abit walk to tourist side, nice restaurant around the hotel.

Hôtel au top très très très propre service de qualité petit déj savoureux halal et saunas gratuit.