Hotel berhampiran Van Hecke Chocolaterie, Gent

The room was modern and the building was older. The bed was huge! We did need to carry our cases up stairs but I knew they didn’t have a lift. It was fine and they offered to help. I really liked the room setup and the shower was great. Lovely temperature and water pressure. The pillows were comfortable too. My favourite thing of course is that there was a kettle and tea. The room was clean. It wasn’t too far to walk from the station or you could have got a tram. As an added bonus for us, there is a vegan bakery at the end of the street. Lovely staff.

Prima hotel, simpele maar nette en schone kamer. Wij zaten niet in het hoofdgebouw maar in het bijgebouw. Helaas waren het ook twee aparte bedden, van te voren wel een tweepersoonsbed aangevraagd maar toen werd er al aangegeven dit niet te kunnen beloven. De ligging van het hotel is geweldig, midden in het centrum.

Sehr schönes Hotel im Zentrum von Gent. Gebäude im klassizistischen Stil mit modernen Elementen. Tolles Frühstücksbüffet mit aufmerksamem Service. Check-in war ok, die Check-in Zeit 15 Uhr wurde leider nicht eingehalten. Wir haben aber netterweise ein Upgrade bekommen, daher hat sich das Warten gelohnt. Besonders schön sind die Zimmer mit Balkon zum Innenhof. Das Restaurant hatte geschlossen. Die Drinks im Innenhof waren sehr gut, der Service abends etwas langsam. Man ist vom Hotel schnell zu Fuß in der historischen Innenstadt. Gym und Pool klein aber gepflegt. Insgesamt ein tolles Hotel.

We have just spent two nights at this hotel and the location is ideal for walking or cycling into the centre of Ghent. The rooms are compact but functional for a short stay, we had the two single beds (rather than a double bed) as you get more space. Breakfast is good with a reasonable choice. Car parking is underground so your car will be safe although it is 14 euros per night. We hired bikes for 10 euros each and cycled all over Ghent, just be careful of the trams and tram lines. The staff at the front desk were very helpful. we would happily stay here again if we visit Ghent again in the future.

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

Omdat wij in België bij ons uitstapjes in het weekend steeds gebruik maken van het openbaar vervoer (trein-tram-bus) kozen wij voor dit hotel dat op amper 300 meter van het Sint-Pieters Station in Gent gelegen is. Aldaar aangekomen kunnen wij ons dan onmiddellijk opfrissen en met de tram de mooiste plekjes in Gent gaan verkennen en genieten van een diner in de tal van goede restaurants dat Gent rijk is. Het eerste wat ons opviel in dit hotel was het zeer vriendelijk onthaal aan de balie. Wij hadden verder ook een ruime, mooie en hygiënische kamer met alles erop en eraan. Zeer belangrijk was ook de rustige ligging, niettegenstaande de korte afstand van het station. Wij genoten er ook nog van een uitgebreid en lekker ontbijt met een uitstekende service (vb. een afzonderlijke kaart waarbij u kan kiezen uit enkele eiergerechten die à la minute worden klaargemaakt! Kortom daar gaan we zeker nog terug.

A little disappointed with the decor, quite run down and desperate for a refurbishment staff on the other hand were excellent and very attentive. Unfortunately being of low cost, attracts some of the wrong sort of clientele, too! We suffered with noisy people partying until 2am when we finally decided enough was enough and tried ringing reception, phone didn’t work, so personal visit to reception sorted the issue. Non-smoking rooms, stunk of smoke. Otherwise clean and reasonable beds. Breakfast was ok.

The hotel offers spacious rooms with minimalistic design, superb services and friendly staff. The hotel is usually busy, so popular. We indulged in the foods and drinks offered by the nice restaurant and enjoyed a spacious room with all tailored amenities. Any issue can be addressed with their responsive staff!