The hotel was clean and the room was spacious. The room was an accessible room but I found the toilet was too close to a small sink which was there as an accessible sink. But the tap didn’t work in the sink!! Therefore if someone using a wheelchair was in that room they would not be able to use a sink as the normal sink is to high and to far away; and it is not possible to sit forward properly on the toilet!
Only one lift working and this slowed down during our stay.
I wasn’t impressed with the staff who worked the breakfast shift. Out of the 3 young ladies working alongside the hot plate, only 1 had her her tied up above her shoulders. The others hair was in a tie but brought forward over their shoulders. This is not appropriate in a food area. The breakfast choice was great, lots of choices and plenty of it.
The location was splendid, very central to most things that we wanted to see in the 2 days we were there.
Most of the staff were very helpful and friendly especially the deputy Manager, he assisted with freezing ice packs to keep insulin cold for my friend. Unfortunately there were no fridge facility in the room, which for the Hilton group I feel is rather bad service.
I would use this hotel again due to the location and price.
Terjemah