Kaibang Hotel Geermu

Ulasan Kaibang Hotel Geermu

Kaibang Hotel Geermu

No.8 South Chaerhan Road, Golmud, Qinghai, 816099, ChinaLihat Butiran Hotel
Kaibang Hotel Geermu
Kaibang Hotel GeermuKaibang Hotel GeermuKaibang Hotel Geermu
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

9.3/10
Bagus
1309 ulasan
Ulasan yang disahkan
Persekitaran9.4
Kemudahan9.2
Perkhidmatan9.1
Kebersihan9.4
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Ulasan kurang baik(68)
Chris!
Bilik Katil Queen Saiz Rekreasi
Menginap pada Jul 2024
Pasangan
46 ulasan
9.5/10
Menakjubkan
Disiarkan pada 15 Ogo 2024
When walking into this former “Swiss Touch Hotel” you feel yourself thinking, the Swiss touch is gone by now. But once you see the breakfast buffet, just wow! Full 5 star breakfast with all Western and Asian breakfast foods you like, good baked goods, eggs to order, even a cheese platter. Even fresh Pork knuckle! The best breakfast in all our Qinghai journey, and that in such an out of the way town.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客，您好！非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位客人享有賓至如歸的入住感受，也非常感謝您與我們分享了您的入住感受。
Pengguna Tetamu
Bilik Katil Queen Saiz Rekreasi
Menginap pada Mei 2024
Keluarga
3 ulasan
6.0/10
Disiarkan pada 13 Jun 2024
Room air-conditioning is terrible, central chiller is not functioning. F&B wise, only one non hotel operated Chinese restaurant within the hotel with horrible waiting time. However, breakfast wise is surprisingly very good by local standard.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest: Hello! Thank you very much for your stay and sharing, we apologize for not bringing a comfortable stay experience. Due to the unpredictable weather in Qinghai, the temperature difference between day and night is relatively large, our hotel has not turned on the air conditioning service, I am really sorry, please forgive me! Hope to have the opportunity to have more communication and exchange with you, we will strive to do better, meticulous to do every service link, sincerely look forward to your next visit! I wish you a happy life and smooth work!
Linke
Bilik Katil Queen Saiz Rekreasi
Menginap pada Jul 2024
Pasangan
19 ulasan
8.0/10
Sangat Baik
Disiarkan pada 14 Ogo 2024
Great breakfast buffet. Huge room, but weird shower setting.
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的賓客，您好！非常感謝您對我們酒店的詳細介紹和用心推薦以及五分好評！很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞，也是我們進步的動力，我們會繼續保持熱忱，致力讓每一位客人享有賓至如歸的入住感受，也非常感謝您與我們分享了您的入住感受。
Pengguna Tanpa Nama
Bilik Deluxe 2-katil
Menginap pada Ogo 2023
Pasangan
60 ulasan
6.0/10
Disiarkan pada 30 Sep 2023
This is one of the better quality options in Golmud (there aren’t many). The room was spacious and clean. The breakfast was good. Unfortunately, the service was very poor - there were no functioning USB ports in the room and the hotel was unhelpful - seeming unwilling or unable able to offer a solution. The “room service” is actually takeaway food delivered from outside the hotel but no cutlery/chopsticks was provided with it. When we asked the hotel to provide some, it took nearly 20 minutes to arrive (longer than the food itself), by which time the food was getting cold. We had to ask repeatedly for sufficient drinking water, having only been provided two small bottles for two people. Aside from the poor service, the hotel is in an odd location, surrounding by closed shops and building sites - nowhere near the commercial centre of the city - with nothing within walking distance. With the right management, it could be an excellent hotel, but it’s not quite there at the moment.
Terjemah
Jawapan daripada Pihak Penginapan: Dear VIP: Hello! First of all, I would like to express my sincere apologies to you for not providing you with a good stay experience, which was a mistake in our work. Secondly, we appreciate your sincere evaluation, which is a spur to our hotel's continuous progress. We will correct every issue you pointed out one by one. We look forward to your visit again and hope to provide you with a satisfactory stay experience, and also let you see our progress~
Pierre
Bilik Katil Queen Saiz Rekreasi
Menginap pada Jul 2023
Solo
23 ulasan
4.0/10
Disiarkan pada 24 Ogo 2023
- laundry service: I don't understand how an hotel rated 5* does not propose laundry service, even from outside for a fee... There's only 3 machines available to clean your clothes yourself so it's pretty busy, only one have a "drying" function. At least 2 of the machines are leaking so the laundry room is extremely slippery. - Hot shower in the room is not stable and turn suddenly cold to burning hot. - Breakfast proposed a large choice but the quality is very low. Sausages are cold. Jiaozi are very dry and lukewarm. - Hospitality: I never saw the employees smile, except the cleaning lady. The general attitude is pretty rude and not inviting, except from the manager and one man helping me scheduling a tour. I was reminded twice by a call, 3h and 1h before leaving, to checkout on time. Super rude. Never experienced that before and it really felt they were in hurry to throw me out. + The room are big though. Conclusion: Generally speaking, it's a 2 to 3* quality hotel. But even 3* have a better hospitality. If they could improve the attitude, like in other province of China that would be ok.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest：We are truly sorry for the unsatisfactory experience you had during your stay.Regarding the laundry service, we apologize for not meeting your expectations. We will consider improving our laundry offerings in the future, whether through outsourcing or enhancing our in-house facilities. We will also address the issues with the leaking machines and ensure a safer and more convenient laundry environment.The instability of the hot shower is unacceptable. Our engineering team will immediately look into this problem and make sure the water temperature is consistent and comfortable.We apologize for the low quality of breakfast. We will review our breakfast offerings and work on improving the quality and temperature of the food items.We are disappointed to hear about the unfriendly attitude of some of our staff. We will conduct extensive training sessions to improve the hospitality and service attitude of our employees. We strive to provide a warm and inviting atmosphere for all our guests.We are glad that you liked the size of the rooms. We will continue to maintain and improve the room facilities to enhance your overall experience.Thank you for your feedback. We take it seriously and will use it to make necessary improvements. We hope to have the opportunity to welcome you back and show you a better side of our hotel.
Pengguna Tetamu
Bilik Katil Queen Saiz Rekreasi
Menginap pada Mac 2025
Melancong bersama rakan
13 ulasan
7.7/10
Baik
Disiarkan pada 15 Apr 2025
晚上10點入住沒有門迎沒有行李員，衹有一個前台女服務員，辦理過程全程沒有笑容，辦理快結束的時候我問攜程鑽石會員可以升級房間嗎，看了我一眼説看一下，1秒回覆我已經升級豪華大床了，結果我住的根本就是預訂的普通的房間，和攜程上的豪華房圖片根本不一樣，辦理好了看我一個人拖着2個大行李箱也都不問我要不要人來幫忙，我硬是現在前台等了好幾分鐘，我老公停好車進來才上樓，這種情況我在其他酒店從來沒有遇到過，不知道是不是這個酒店沒有行李員，但是作為酒店服務人員難道不應該有這種服務意識嗎，同樣的問題第二天退房也是一樣都沒有行李員的，前台人員也同樣態度冷漠，讓我等查完房才能退按金，説到按金，現在很多酒店都不收按金，尤其是沒有mini吧的，這家酒店就一瓶農夫山泉15塊，一瓶氧氣罐20元，還要收300元按金，退房還要讓我等查完房才行，我都説了這兩樣我都沒用，結果服務員告訴我還有一個一次性浴缸套也是收錢的，真的搞笑哦，我就告訴她沒事，我等你查完沒問題我再走，我可以等，這個酒店的硬件説實話沒得説，但是服務方面真的太差勁
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的客人：您好！收到您的反饋，我們無比愧疚，為給您帶來如此不佳的體驗，向您致以最深切的歉意。經反覆確認，您入住的房間確實為升級後的豪華大床房。但未能讓您清晰感知到房型升級後的差別，這是我們服務的嚴重失職。我們會立即對房型特點及差異進行梳理，並加強員工培訓，確保後續能準確、清晰地向客人介紹。在服務環節，您入住和退房時，門迎與行李員的缺失，前台人員態度冷淡，完全違背了我們的服務宗旨。我們已對相關人員嚴肅批評，並開展全面服務意識強化培訓，杜絕此類情況再次發生。説到按金與查房，由於格爾木海拔高、氣候乾燥，房間特意配備了便攜式氧氣瓶和 1.5L 農夫山泉水，以及馬桶墊、浴缸袋等消費品，收取按金是為了保障這些物品的合理使用與管理。查房除了檢查消費品，更關鍵的是查看有無客人遺留物品。可我們工作人員在與您溝通時，未將這些情況解釋到位，導致您產生困擾，這是我們服務流程與溝通的重大問題。另外，酒店淡旺季人員配置不合理絕不能成為服務差的藉口，我們正全力優化人員安排。目前，我們迅速推進整改：重新梳理房型介紹體系，提升員工講解能力；全方位提升服務質量，嚴格規範接待流程；重新設計按金與查房溝通話術，簡化流程，保障雙方權益的同時，最大程度提升您的入住體驗。我們真心希望能有機會彌補這次的過錯。等您再次下榻格爾木凱邦酒店，一定會看到我們的巨大改變，我們將用熱忱、專業的服務，讓您擁有一段難忘的美好入住經歷。
TaylorHolland
Bilik Katil Queen Saiz Rekreasi
Menginap pada Feb 2025
Pasangan
81 ulasan
9.7/10
Menakjubkan
Disiarkan pada 30 Mac 2025
性價比非常高的酒店 房間硬件很棒 早餐也是成都一路過來最好的。唯一一點就是水不是很燙，但是瑕不掩瑜，反正也沒打算洗澡。客房阿姨、餐廳服務員、保安大哥都很棒👍🏻
Terjemah
6/8
Jawapan daripada Pihak Penginapan: 尊敬的客人，太感謝您的高度評價啦！房間硬件和早餐能讓您滿意，我們超開心。關於水不夠燙的問題，我們已安排專人檢修設備，一定確保後續水温適宜。期待您下次再來，享受更完美的體驗！
Suifengpiaodang1980
Bilik Katil Queen Saiz Rekreasi
Menginap pada Mac 2025
Pasangan
24 ulasan
10.0/10
Luar Biasa
Disiarkan pada 18 Apr 2025
去完察爾汗鹽湖後，入住格爾木凱邦大酒店，房間大，停車方便，房間大，設施齊全，定的外賣，機器人給送到房間。
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的貴賓：您好！感謝您選擇格爾木凱邦大酒店！您遊玩察爾汗鹽湖後能在酒店享受便捷舒適體驗，我們很開心。停車方便、房間寬敞、設施齊全，還有機器人貼心送餐，都是我們為您打造的旅居亮點。期待您下次再來！
Pengguna Tetamu
Bilik Rekreasi 2-katil
Menginap pada Feb 2025
Bisnes
211 ulasan
10.0/10
Luar Biasa
Disiarkan pada 7 Apr 2025
房間還是不錯的，早餐很棒，有廚師親自動手做的，品種也不錯，至少沒預製菜。當地算高檔酒店了吧。下次還會入住
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的貴賓：您好！感謝您把我們列為當地高檔酒店的代表！廚師現場烹飪，就是希望為賓客呈上新鮮美味。期待下次入住，再為您準備一場舌尖與身心的雙重盛宴。
Pengguna Tanpa Nama
Bilik Deluxe 2-katil
Menginap pada Feb 2025
Bisnes
21 ulasan
10.0/10
Luar Biasa
Disiarkan pada 8 Mac 2025
在格爾木一直住凱邦。早餐很贊，有自助洗衣和烘乾，有浴缸，可以看昆崙山景，房間面積很大。不錯，推薦旅行期間入住。
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的貴賓：您好！衷心感謝您的持續支持與高度評價！得知您鍾情於酒店的早餐，對自助洗衣烘乾服務、浴缸設施、昆崙山景以及寬敞的房間都滿意，我們無比欣慰。您的認可就是對我們最大的褒獎，期待再次與您相逢，為您締造更多難忘的旅居時光，祝您往後旅途順遂、精彩不斷！
Luanyouyou
Bilik Katil Queen Saiz Rekreasi
Menginap pada Jan 2025
Bisnes
27 ulasan
10.0/10
Luar Biasa
Disiarkan pada 19 Feb 2025
性價比非常好，這個價格能住到這種酒店基本沒啥要求了，還要啥自行車，我們南方這個價格衹能住如家等這種快捷酒店，
Terjemah
Jawapan daripada Pihak Penginapan: 尊貴的貴賓：您好！真的太感謝您對我們格爾木凱邦酒店性價比的高度認可啦！您的這番稱讚，讓我們整個團隊都開心得不得了！我們始終把為大家提供實惠又優質的服務當作目標，就是希望能給每一位像您這樣的客人，帶來遠超價格的入住享受。您從南方過來，能在咱們這兒有這麼滿意的體驗，我們特別欣慰。以後不管您什麼時候再來格爾木，凱邦酒店永遠是您温暖的港灣，盼着與您重逢！
Pengguna Tetamu
Bilik Rekreasi 2-katil
Menginap pada Okt 2024
Melancong bersama rakan
2 ulasan
10.0/10
Luar Biasa
Disiarkan pada 16 Nov 2024
這次入住體驗非常好，總枱服務周全，因是凌晨三點的火車，特意安排了豐富的路餐； 房間很大，有免費的水茶咖啡，也有明碼標價的有償飲料和氧氣管，早上出門問客管要了2瓶水，晚上的房間免費用水還多給了2瓶； 賓館的自助早餐也非常豐富，品種繁多，中西結合； 特別感謝凌晨送我們去火車站的王總，碰巧在晚上12：30結賬去火車站，遇見輪值下班的王總，幫我們搬行李，直接送到了火車站，真的是非常幸運。
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的貴賓：您好！非常榮幸能為您帶來如此優質的入住體驗，您的滿意就是我們最大的動力。我們一直致力於為每一位客人提供周全貼心的服務，無論是精心準備的路餐，還是房間內充足的飲品供應，亦或是豐富多樣的自助早餐，都是我們努力的體現。而王總熱心幫助您搬運行李並送至火車站，這也是我們酒店團隊秉持 “賓客至上” 理念的一個縮影。我們會將您的讚揚轉達給王總和全體員工，激勵大家繼續保持這份熱情與專業。期待您的下次光臨，格爾木凱邦酒店將一如既往地為您竭誠服務！祝您生活愉快，旅途順遂！
Pengguna Tetamu
Bilik Katil Queen Saiz Rekreasi
Menginap pada Mac 2025
Bisnes
176 ulasan
10.0/10
Luar Biasa
Disiarkan pada 27 Apr 2025
好評，住習慣了
Terjemah
Pengguna Tetamu
Bilik Katil Queen Saiz Rekreasi
Menginap pada Nov 2024
Bisnes
16 ulasan
10.0/10
Luar Biasa
Disiarkan pada 21 Dis 2024
服務員手法非常專業，態度很熱情，對店裡的東西也非常瞭解，不錯太划算了！用了優惠券絕了，食物份量還很足，下次一定還會再買的！
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的貴賓：您好！感謝您對我們酒店服務團隊專業素養與熱情態度的高度讚揚，以及對店內出品的認可！能為您提供高性價比且份量十足的體驗，我們深感榮幸。您的滿意是我們前行的最大動力，期待您的再次惠顧，我們必將以更優質的服務和更美味的食物迎接您！
Pengguna Tetamu
Bilik Katil Queen Saiz Rekreasi
Menginap pada Sep 2024
Keluarga
24 ulasan
10.0/10
Luar Biasa
Disiarkan pada 4 Okt 2024
在西北、享受獨有的浪漫，更要感受優質的住宿環境、這個酒店讓我的大西北之行很舒服，值得推薦、在昆崙山腳下、是一次非常棒的選擇、前台的張玉傑很貼心、還送了我們伴手禮、感謝熱情好客的格爾木
Terjemah
Jawapan daripada Pihak Penginapan: 尊敬的貴賓：您好！首先，非常感謝您在百忙之中給予格爾木凱邦酒店如此高的評價。您對我們酒店環境、設施、衞生以及服務的讚譽，讓我們深感榮幸。在西北這片廣袤而神奇的土地上，能為您提供獨有的浪漫體驗以及優質的住宿環境，我們倍感欣慰。您選擇我們酒店，是對我們的極大信任，而您的滿意就是對我們最好的回報。特別要感謝您對前台張玉傑的表揚，我們一定會將您的誇讚轉達給他，也會激勵全體員工繼續以更加貼心、周到的服務來迎接每一位尊貴的客人。再次衷心地感謝您的推薦，期待您下次光臨格爾木凱邦酒店，我們將竭誠為您服務。祝您生活愉快，旅途平安！