Hotel Kolam air panas di Grindelwald

Excitement when we booked the hotel: five stars hotel, a restaurant with 14 points on Gault & Millau, spa and gorgeous views over the Eiger mountain. But disappoin**ent when we arrived. Nobody to greet us or help us with the luggage. The tables on the garden next to the entrance were covered of empty packs of cigarettes and overflowing ashtrays. When we arrived at the front desk, there was only one person, who took care of the couple of friends that were travelling with us, and suddenly a guy appeared that seemed to have just jumped out of bed and hastily took our luggage. As check-in was not until 3 PM, we went out to enjoyed the day. Came back a 2:50 PM and the room still wasn’t available because check-in was at 3 as the front desk person repeated. I would have hoped that 10 minutes to 3, the room would be ready… I was told to wait in the lobby. No drinks. No service. At that point I really was not feeling welcome. The tables in the lobby were covered in dirty cups everywhere. After 10 minutes, I go to the front desk and finally can get checked in. This is when I am handed a pass for public transports and a discount voucher for the ski pass. Would have been more useful in the morning that when the day was over. I then go to the room: no luggage. I had to phone the front desk to get it delivered. The view was as promised: gorgeous! The room however, very meh. It had a vibe of the early 90’s. Carpet’s colours washed off by the sun. Outdated furbishing, bathroom included. Cheap plastic ashtray turned upside down on the balcony that was covered in a fake grass carpet. Certainly not worth 660 CHF a night (ca. 700 USD). We had booked a massage a few weeks prior, lucky for us they changed our slot but we still had our trea**ent. Our friends however, booked in August and the hotel cancelled without any notification because a massage therapist was sick and they reallotted the slot my friends booked to someone else. The gastronomic restaurant was supposed to be closed but our friends managed to get a 7-course menu organized. We were all very excited but disappointed as the dishes got served. First dish was so small we thought it was an amuse-bouche. Then we had a mere soup that was so sweet, it could have been a dessert. And then a scoop of passion fruit ice-cream. I will not mention all the dishes, but the menu was really uneventful and unworthy of a 14 Gault & Millau restaurant. Also no explanation provided about the dishes when they were getting served. At that stage, we suspected it was not the food of the gastronomic restaurant, but they served us the same menu they were serving the night before for New Year’s Eve. Menu with wine turned out to be 230 CHF (ca. 250 USD) per person. Pretty hefty for what we got. After dinner we went to the lobby’s bar for a last drink. Again, the table was dirty and I had to ask the waitress to clean it. Check-out the next day was also very laborious with a guy with messed up hair, again, not a good image for a