Park Hyatt Apartment (Guangzhou Pazhou Convention and Exhibition Center) Reviews
Park Hyatt Apartment (Guangzhou Pazhou Convention and Exhibition Center)
MO Apartment, Block 4, Poly Tianyue, Building 4, No.12 Renrui New Street, Pazhou, Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
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Park Hyatt Apartment (Guangzhou Pazhou Convention and Exhibition Center) Guest Reviews
4.3/5
181 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(181)
Positive reviews(170)
Reviews with photos/video(30)
Easy to get around(24)
Great location(24)
Awesome amenities(23)
Quiet & comfortable(13)
Many amenities(11)
Well decorated(8)
Perfect for business trips(5)
Friendly front desk staff(3)
Negative reviews(11)
Kajal Brijlal
Selected Room (Special Promotion)
Stayed in Jun 2024
Solo travelers
14 review
3.2/5
Posted on Aug 2, 2024
The apartment was fine for the night but message ahead so you can get details on the door code and which apartment. The bed upstairs was quite difficult to sleep on but the sofa did for the night
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are glad to hear that the apartment served your needs for the night. We appreciate your suggestion about messaging ahead for details on the door code and apartment information; we will ensure this process is made clearer for future guests.We sincerely apologize for the discomfort you experienced with the upstairs bed. Your comments are invaluable to us, and we will look into improving the sleeping arrangements to ensure a more comfortable stay for all our guests.We are pleased that the sofa was able to provide a suitable alternative for the night. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide you with a better experience.
Schmidt
Duplex Queen Room
Stayed in Feb 2024
Business travelers
2 review
2.2/5
Posted on Mar 21, 2024
First the name of the Apartments is misleading. It has nothing to do with any HYATT Hotel. Second, the photos shown in the App are much nicer than the Apartment really is. All the furniture and the equipment is very old, the bathroom is not really clean. From the booking App I had a much different expectation and was disappointed with what I found. The only plus is the short distance to the Guangzhou Exhibition Center.
Response from Property: Dear guests, we are very sorry that we failed to bring you a satisfactory experience during your stay. If you are dissatisfied during your stay, you can contact the staff at any time and they will handle it for you as soon as possible. We will always take serving every guest from afar as our first principle.
Lucy S.
Business 2-bed Room
Stayed in Nov 2023
Travel with friends
5 review
4.5/5
Great
Posted on Feb 17, 2024
Needed a last minute hotel and this one was pretty good. Very clean and also very quiet. Would recommend it for couples or friends travelling. The room is very clean and tidy and the check in process is very simple.
Response from Property: Thank you very much for your stay and review!
Aviators
Selected Room (Special Promotion)
Stayed in Aug 2024
Business travelers
22 review
4.2/5
Very Good
Posted on Oct 19, 2024
It’s good to stay
Response from Property: 尊敬的貴客您好!感謝您對我們公寓的支持和喜愛,公寓靠近住宅區入住很安靜距離廣交會展館、保利廣場、萬勝圍廣場都非常近樓下出行方便有公交有軌電車去廣州塔遊玩非常方便再次感謝您的支持我們會努力做好讓每一位選擇入住柏悦國際公寓的客人都能有一份舒心愉快的入住體驗祝您旅途愉快期待您的下次光臨
Guest User
Selected Room (Special Promotion)
Stayed in May 2024
Business travelers
5 review
3.5/5
Posted on Jun 23, 2024
The room quite old
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your honest comments regarding the room condition. We sincerely apologize that the room did not meet your expectations in terms of its age and appearance.Please know that we are continuously working on improving our facilities, and your feedback is invaluable in helping us identify areas that need attention. We will certainly take your comments into consideration as we plan future renovations and upgrades.We hope that despite this issue, you were able to enjoy other aspects of your stay. If there is anything we can do to make your future visits more comfortable, please do not hesitate to let us know.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide you with a better experience.
Guest User
Selected Room (Special Promotion)
Stayed in Nov 2023
Travel with friends
29 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Great hotel with good staff
Response from Property: Thank you very much for your five-star praise and support. I look forward to your next visit and wish you a happy life!
H҉A҉Y҉A҉T҉( 阿雅安 )
Selected Room (Special Promotion)
Stayed in Sep 2024
Solo travelers
1 review
3.0/5
Posted on Oct 9, 2024
Perfect
Response from Property: 尊敬的住客,您好!感謝您簡潔而有力的評價——“Perfect”!您的認可是對我們工作的最大肯定,我們非常高興為您提供了滿意的入住體驗。您的支持是我們不斷進步的動力,我們會繼續努力,保持高標準,為每一位住客帶來完美的入住體驗。期待您的再次光臨,祝您一切順利,生活愉快!
Guest User
Selected Room (Special Promotion)
Stayed in Dec 2023
Couples
6 review
1.0/5
Posted on Jan 23, 2024
Never come here
Response from Property: Hello dear guests! We are very sorry that we could not give you a satisfactory experience during your stay. If you are not satisfied during your stay, you can contact the staff at any time and they will deal with it for you as soon as possible. We will always serve every distinguished guest from afar as our first priority. One criterion.
Guest User
Selected Room (Special Promotion)
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 1, 2025
Facilities: Quite new, no traces
Hygiene: Quite clean, no strange smell
Environment: OK, relatively quiet
Service: Very enthusiastic, easy to communicate
Original TextTranslated by Google
Response from Property: Thank you for your comments and affirmation. Thank you for choosing to stay at Park Hyatt International Apartments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your visit again!
Guest User
Selected Room (Special Promotion)
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 1, 2025
This hotel experience is great! The hotel is in an excellent location, and it is very convenient to travel and eat around. The room is clean and tidy, the layout is warm, the bedding is comfortable, and the sleep is super good. The service is even better, the staff is warm and thoughtful, and they are responsive. The price-performance ratio is super high, and I will choose this place next time!
Original TextTranslated by Google
Response from Property: Thank you for your comments and affirmation. Thank you for choosing to stay at Park Hyatt International Apartments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm stay experience for every guest. We sincerely look forward to your visit again!
Guest User
Selected Room (Special Promotion)
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Facilities: All facilities are new and good
Sanitation: Super clean, really clean
Environment: Three minutes drive from the Canton Fair, very close
Service: Very patient, customer service responds quickly
This time I went to the Canton Fair, and booked this hotel nearby. The hotel customer service responded quickly and the internet speed was OK. The room also has a small balcony with a clothes drying rack and washing machine. The ventilation is very good, and the curtains are extremely light-proof, which is very friendly to people like me and my partner who have trouble sleeping. It is very cost-effective. I will stay here again next time I come here for business
Original TextTranslated by Google
Response from Property: 尊敬的貴客您好!感謝您對我們酒店公寓的支持和喜愛,公寓靠近住宅區入住很安靜距離廣交會展館、保利廣場、萬勝圍廣場都非常近樓下出行方便有公交有軌電車去廣州塔遊玩非常方便再次感謝您的支持我們會努力做好讓每一位選擇入住柏悦酒店公寓的客人都能有一份舒心愉快的入住體驗祝您旅途愉快期待您的下次光臨
Guest User
Business 2-bed Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 12, 2025
The room is nice, with a balcony, clean in time, good service, and quick response
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your good comments on our hotel! We are very glad that you are satisfied with the room facilities, cleanliness and our service. In particular, you mentioned the balcony and our quick response service, which makes us feel very relieved. Your satisfaction is our greatest motivation. We look forward to your visit again and continue to provide you with a high-quality accommodation experience! If you have any needs or suggestions, please feel free to contact us. I wish you a happy life!
Guest User
Selected Room (Special Promotion)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Very comfortable and the service is OK. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Hello! Thank you for staying at Park Hyatt International Apartments and for your support and love for our hotel. Your satisfaction is our greatest success~ ~ ~ We will always stick to the service and quality of Park Hyatt International Apartments, and strive to make everyone feel the warmth and comfort of "home". Park Hyatt International Apartments (Pazhou Exhibition Center Branch) is located in the largest complex project in the core area of Guangzhou. Poly Pazhou Complex has Pazhou CBD landmark office buildings, Fortune 500 headquarters office buildings, a super-large shopping center covered by two subways, an international fashion style commercial street and other rich business formats. Park Hyatt looks forward to your visit again!
Guest User
Duplex Queen Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 10, 2025
Quiet, very cheap for such a location, and great service.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of our hotel! We are glad that you are satisfied with the quiet environment, superior location and affordable price of the hotel. Your appreciation is the greatest encouragement to our service team. We will continue to work hard to provide a warm and comfortable stay experience for every guest. We look forward to your visit again and wish you a happy life!
Guest User
Selected Room (Special Promotion)
Stayed in Apr 2024
Solo travelers
3 review
0.6/5
Posted on May 22, 2024
Beware! There is no front desk. You need to call and add WeChat to provide the room number. If you don't contact them, no one will contact you.
Okay, this is a self-service apartment, which is acceptable. Then I want to ask why I booked "Park Hyatt Hotel Apartment", but after checking in, I found that the sign on the table said another "Wanli Hotel Apartment"? I searched on the platform and found that the price difference between the two hotels was about 80-100 yuan for the same night. Why did I spend money but was arranged to a worse hotel without anyone notifying me in advance?
The hygiene is also very poor. I don't know what the oil on the table is. .
Original TextTranslated by Google
Response from Property: 尊敬的住客,您好!首先,我們對您在入住過程中遇到的不便和困擾深表歉意。非常感謝您抽出寶貴時間為我們提供詳細的反饋,這對我們改進服務至關重要。關於您提到的幾個問題,我們在此做出如下回應:1. **前台服務和聯繫問題**:我們是一家自助式公寓,確實沒有傳統酒店的前台服務,但我們會盡快改進入住流程,確保在您預訂後主動聯繫並提供清晰的入住指引,以避免類似情況再次發生。2. **酒店名稱與實際入住不符**:對於您提到的“柏悦酒店公寓”與“萬儷酒店公寓”名稱不符的問題,我們深感抱歉。這可能是因為房源訊息在平台上未及時更新或溝通不暢導致的誤解。我們會立即核實並修正相關訊息,確保未來預訂與實際入住一致。同時,我們會與平台溝通,確保價格透明且合理。3. **衞生問題**:我們對房間衞生狀況未能達到您的期望深感抱歉。我們會立即聯繫清潔團隊進行徹底檢查和整改,確保所有房間達到高標準衞生要求。您的反饋對我們非常重要,我們會認真對待並採取有效措施改進服務。如果您願意,我們願意為您提供部分退款或其他補償措施,以表達我們的歉意。再次感謝您的理解與支持,期待有機會為您提供更好的入住體驗。如有任何進一步的需求或建議,請隨時與我們聯繫。