Keymore Art Residence Hotel

I booked this hotel despite knowing it’s a bit far from the city center, typically requiring a 45-minute to 1-hour cab ride or a 1.5-hour journey by metro (there are two metro stations nearby). After calculating the cost savings of staying here and using cabs versus staying downtown, I found it worth it. That said, if you’re on a tight schedule, the location might not be ideal. One of the main reasons I chose this place was its newness, spaciousness, and the inclusion of a washing machine, which is essential for longer stays. However, since the property is newly established, many nearby F&B options are still under construction, especially around the hotel area. That said, there are nearby malls like Wanda Mall where you can find food and other necessities. A café and a mini-mart are already operational, and the area might become livelier in a few months. Cleanliness: I have to put it out there that I am particular when it comes to cleanliness. While the hotel is clean overall, there seems to be a lack of consistent training for the housekeeping staff. For instance, despite the initial unclean room being promptly addressed and replaced, I noticed a pile of hair/dust in one spot from Day 4 until the end of our stay—it remained untouched. I do hope that the cleaning staff would take extra precautions and being more thorough during their rounds. Overall, the cleaning staff were friendly and apologetic when reminded, but it would have been better if the cleaning was consistently thorough without needing reminders (almost on a daily basis). Amenities: I appreciated the Bluetooth speaker in the bathroom—it was a nice touch and made my stay more enjoyable. However, I did have an issue with the towels. While they were new and clean, I wished they had better quality. The towel piles would shed and stick to my body and face after use, which was frustrating. I hope this is something the hotel can address in the future. Service : The service has its highs and lows, but I will still give it a 5 as the staffs are friendly and apologetic for the issue caused. For instance, when we initially received an unclean room, the staff promptly moved us to a clean one and offered complimentary breakfast (though we didn’t end up using it). The hotel’s service WeChat was efficient, and staff responded quickly to requests. However, there were a few hiccups. For example, when we requested detergent and later asked for extra water upon delivery, the staff appeared slightly taken aback and commented on why we didn’t request both at the same time. While it might have been a minor misunderstanding, the comment and attitude felt unnecessary. One major inconvenience was the WiFi, which went down twice during our stay—once for an entire day. This was especially frustrating as I was on a work trip and had to rely on roaming, which incurred additional charges. While the staff apologized and reimbursed us, stable WiFi is essential and should be a priority. Overall, this hotel offers good value for money if you don’t mind the distance. I do hope that the hotel will have a better cleaning SOP in future.

環境：酒店位於黃埔區中心，周邊交通便利，購物和餐飲選擇豐富。酒店內部環境優雅，裝飾豪華，給人一種高端大氣的感覺。房間整潔舒適，床鋪柔軟，睡得很香，窗户視野開闊，可以欣賞到城市的美景。 服務：前台和客房服務人員態度熱情，入住和退房流程都很順暢。有任何需求都能及時響應，讓人感覺很貼心。酒店還提供了免費的礦泉水和水果，細節之處體現了酒店的用心。 設施：酒店設施齊全，健身設施很不錯，滿足了我的健身需求。早餐種類豐富，口味不錯，為一天的行程提供了充足的能量。Wi-Fi信號穩定，工作和娛樂都很方便。

因為來看汪蘇瀧演唱會訂噠 入住之後真的大大超出預期 前台小姐姐免費幫我把房間升級 整個一大耗絲 房間用品超齊全 衞生賊乾淨 房間裏也一直香香的 每次有問題諮詢前台 微信都是秒回 甚至我凌晨四點退房 工作人員都是秒回 體驗感拉滿 五顆星只是平台的上限 但不是我的上限 強烈推薦👍