Grand Villa Hotel

This place was awful and I do not recommend it. Has potential once renovations are done and it’s taken care of properly. I originally checked into a mould smelling room with a dirty and wet toilet seat and a tv that was leaning on a table with nothing holding it. I immediately notified trip requesting a refund and room change because of the late hour and I did not receive assistance until 2+ hours later at 1:30am-2:00am. My room was changed to another unsuitable room that was a downgrade (same room type but no views, a chemical smell masking the mould that gave me a headache and less privacy because the room window was facing the entrance instead of nature like I had booked and there was renovations happening that were also loud.) I was exhausted and was unable to change hotels. I stayed one night. Next morning without even having the room 8 hours, I woke up to room service being in my room “cleaning” while I was sleeping!! (cleaning what, I have no idea because I hadn’t even had a chance to use anything.) this was a HUGE invasion of privacy and I felt violated/disturbed. What room service enters rooms at 9:00!? I’ve stayed in many hotels and room service is always in the afternoon. No one advised me of this prior to it happening or I would have told them not to come (which is obvious because I didn’t even have the room 8 hours yet). The hotel did not care when I raised the issues and only offered me a refund for my second booked night. 0 compensation or care for my horrible experience which only made the entire thing worse. I wasted hours of my time trying to seek a fair resolution and also had my business meetings and work flow completely ruined and disrupted due to this. Checked out as soon as I was able to next day even though I wasn’t in a position to do that. Do not recommend. They only care about money, not the customer. Service and environment were horrible. Only cool thing is the location of you like nature and that it has potential if they were to actually care and the renovations go well.

環境還行，就是房間裏燈太暗了，外面環境還是挺好的，早上可以聽到鳥叫聲，空調有點響，其他都還行，總體還不錯

噪音問題，1.樓下大堂很吵，深夜都有人大聲放視頻；2.房間設計不合理，房間在二樓樓下就是通道，是不是就有汽車通過聲，人的談話聲，不絕於耳；3.有周期性的機器運行聲音，這些很影響睡眠。 設備老舊不衞生，1.馬桶還有沒刷乾淨的污漬；2.淋浴花灑很老舊，還漏水；3.床上時不時出現一衹螞蟻，應該房間有個螞蟻窩。 總得來説，酒店很不好，三百多住這麼個垃圾酒店很不值，既然辦不好就不要辦。