Ulasan ARTHUR HOTEL CANTON TOWER GUANGZHOU

Jawapan daripada Pihak Penginapan: Thank you for your thoughtful review! We're delighted that the Knight's Black and Orange theme suited your taste. The hotel is conveniently located near the subway and a shopping district, offering a variety of facilities including a gym, laundry, and leisure areas. Our rooms are meticulously cleaned, and despite being in a bustling city, the atmosphere is tranquil. The front desk staff are always welcoming and attentive. We continue to refine the details and look forward to your next stay! --Your "Bedewell"- The most loyal knight

Jawapan daripada Pihak Penginapan: Dear Guest, hello! Thank you very much for your review and feedback 🙏We are very pleased that you recognize the hotel's environment, service, and decoration style. We deeply apologize for the issue of cockroaches you encountered during your stay.We have immediately conducted comprehensive disinfection and deep cleaning of the room and surrounding areas, strengthened hygiene inspections and pest control throughout the hotel, strictly adhered to hygiene standards, and ensured that such issues will not occur again.We regret that we were unable to provide you with a perfect stay experience or earn a top rating. We will take your reminder as a key area for rectification and rigorously focus on hygiene details.Thank you again for your honest feedback. We look forward to serving you again in the future and wish you all the best!

Jawapan daripada Pihak Penginapan: Thank you for your heartfelt review! 🥰 The hotel's location is clear and easy to find; it's just a short 10-minute walk to the Canton Tower, perfect for sightseeing. We consistently maintain strict standards of room cleanliness, which has earned us the favor of many guests from home and abroad. We will continue to maintain a clean and tidy environment and provide attentive service, and we look forward to your next visit to the Canton Tower! Wishing you a pleasant journey and all the best! — Your "Bedwell," the most loyal knight

Jawapan daripada Pihak Penginapan: Thank you very much for your five-star review and detailed sharing! 🥳 We are honored that you liked the hotel's elegant and unique décor and the thoughtful design details. We strive to create a comfortable atmosphere in the subtle aspects. All of our staff always uphold warm and courteous service, with an excellent location providing convenient transportation and a well-equipped commercial area, all to ensure you have a pleasant journey. We look forward to welcoming you again! We wish you a happy life and look forward to seeing you next time!

Jawapan daripada Pihak Penginapan: We really appreciate your wonderful feedback on your second stay! Glad you enjoyed the great location close to the metro, clean rooms, comfy bedding and nice buffet selection. Hope to see you again on your next trip.

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your detailed, objective rating and honest feedback! We are delighted that you appreciate the hotel environment and the attentive service of our lobby staff. We sincerely apologize for the impact of room moisture condensation and slight mildew odor on sensitive guests, asthma sufferers, and children. We will strengthen room dehumidification and ventilation, conduct deep cleaning and disinfection of air conditioners, regularly control indoor humidity, and improve room odor and dampness issues. At the same time, the washing machine door in the laundry has been promptly arranged for repair, and we will reinforce regular inspection and maintenance of public equipment, promptly detect faults, and maintain facilities in good condition. Going forward, we will comprehensively improve room hygiene quality and maintenance of hardware facilities, carefully optimize every detail of your stay, and look forward to your next visit to experience our improvements.

Jawapan daripada Pihak Penginapan: Thank you for your perfect review and for choosing to stay with us again! The hotel is just a 10-minute walk to the Canton Tower, with an excellent location and convenient taxi travel. We are delighted that our warm and attentive service, package collection, robot deliveries, self-service laundry and drying, as well as the complimentary afternoon tea and evening special cocktails, all left you with a wonderful experience. We will continue to serve you with care and look forward to your next stay in Guangzhou ❤️

Jawapan daripada Pihak Penginapan: Dear valued customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation comes from the most sincere recommendations of our guests’ satisfaction, and at the same time, we are honored to provide you with the highest quality service. We warmly welcome you to choose our hotel again, whether for business trips or travel! We sincerely look forward to your next visit!

Jawapan daripada Pihak Penginapan: Dear guest, we are extremely sorry for the terrible stay you had! The cold attitude you mentioned at the front desk is completely unacceptable; we feel deeply remorseful and ashamed. We have strict cleaning procedures for room amenities, and moldy pillows and facial discomfort are absolutely unacceptable to our guestroom standards. We immediately conducted a thorough inspection of all linens and found no signs of mold. Since we were unable to contact you, we cannot know the specific details. We will also seriously strengthen front desk service training to improve service attitude and response efficiency. We sincerely apologize again for affecting your stay and health. If you have any further questions or need assistance, we will do our best to handle them properly. Thank you for your criticism and suggestions; we will earnestly improve! —Your "Bedwell"—The Most Loyal Knight

Jawapan daripada Pihak Penginapan: Thank you very much for your detailed and heartfelt high praise! All of us at Arthur Hotel are greatly encouraged~Our hotel features a knight-themed design, with every aspect from the decor to the details filled with a sense of ceremony and novel experiences. We are delighted that this unique style impressed you. The hotel enjoys a prime location, close to the Canton Tower and large shopping centers, making it convenient to get in and out via Didi, and very hassle-free for travel and sightseeing.We are also especially happy that you enjoyed the spacious, quiet, and comfortable rooms, the specialty pillows, silky bathrobes, and the highly praised projection TV with VIP movies, creating a great nighttime viewing atmosphere; the thoughtful in-room designs such as smart lighting and curtains, as well as the convenient robot meal delivery, brought you both convenience and surprises, which truly delights us.We have carefully noted your suggestions regarding switch optimizations and will study improvements as soon as possible. In the future, we will continue to enhance our quality and service, and we look forward to welcoming you again to unlock even more wonderful experiences!

Jawapan daripada Pihak Penginapan: Dear Guest, thank you so much for your recognition and detailed review! We are truly delighted to see your positive feedback on our excellent facilities (laundry room, gym), clean environment, convenient location (close to Kecun Metro Station and Canton Tower, with plenty of restaurants nearby and free parking), and our service. Making up your bunk bed, providing attentive service, and offering complimentary fruit, afternoon tea, and a delicious breakfast are all things we should do. Your suggestion to stay here again next time you visit Guangzhou is our greatest encouragement! We eagerly await your next visit. Wishing you a pleasant stay! --Your "Bettywell"- The most loyal knight

Jawapan daripada Pihak Penginapan: Thank you for your positive review! 😊 The hotel's location is superb, close to Kecun subway station, making transportation very convenient. It's only one stop from Guangzhou Tower and also very convenient to the Canton Fair Complex. Your comfortable stay is our greatest motivation! We look forward to your next visit~ Wishing you a happy life and all the best! --Your "Bedewell"- The most loyal knight

Jawapan daripada Pihak Penginapan: Thank you so much for your heartfelt and enthusiastic review! We are so happy that you liked our excellent location, just a 5-8 minute walk to Canton Tower, where you can also encounter stunning scenery in the early morning. We are also glad that our distinctive decor, clean and tidy rooms, and amazing breakfast all touched your heart~ Your strong recommendation is our greatest motivation! We look forward to your next visit to Guangzhou, where we will continue to provide you with a perfect experience ✨

Jawapan daripada Pihak Penginapan: 感謝您選擇入住我們酒店，能為您服務我們深感榮幸。針對您提到的房型浴缸問題，在此向您説明：您預訂的踏燕大床房自開業起便未配備浴缸，酒店帶有浴缸的房型為臨風大床房與城景大床房。酒店設有多種不同佈局的房型，以滿足不同客人的入住需求，相關配置在預訂平台均有明確標註。希望我們用心的服務能為您帶來舒適愜意的入住體驗，酒店全體員工衷心期待您的再次光臨！祝您旅途愉快，心想事成！——您的“貝狄威爾”- 最忠誠的騎士