Extended Stay America Suites - Chicago - Gurnee

Whilst my water is being worked on at my house, Extended Stay America in Gurnee, IL has become my home away from home. It will be very difficult to have to leave as coffee is ready in the AM's and it is very comforting to know that there is always someone at the Front Desk for Security. Brian is the Manager and very mindful to make sure that all the Guests' needs are promptly met. His staff are very responsive. Kat and Irma always have a smile and Good Morning.

Love the place, long term or short term. Real quiet, real friendly. Really local to a bunch of different entertainment. Brian and his staff and are always on top of things. No need to worry if you’ll have something or not. Kitchen is nice, full size fridge, laundry, spacious rooms. I’d highly recommend a stay if just going out of town, or if the master bedroom is being remodeled for a week or two.

It was terrible my mother got bitten by bedbugs had to leave one room and scared to sleep in the other room

It's the hotel I always choose. The prices are great, the manager & staff are ALWAYS friendly & accommodating!!!! I told them ONCE that I had a favorite room & now whenever I stay there they always try to give it to me. It's honestly my fav hotel chain to stay at.

Customer service is great and very kind and respectful. It's like your own studio every room comes with a kitchen area and very clean. The stay was very comfortable and not far from all the stores, mall, and six flags

Staff was presence and professional. knowable of area in providing me with directions to places I wanted to go. I would come and stay at facility again.

All was good with the property. The only thing that I disagree with is having to ask for kitchen items from the front desk. An extended stay should have the items already in the kitchen. The guest shouldn't have to ask for the items in my opinion...

On this particular stay, the water was really cold and the bathtub was dirty 😡

We flew in from California for my sons Navy graduation. We arrived around midnight. Check in was easy and the lady was very nice and helpful. We got to our room and everything looked good until my 5 year old needed to use the restroom. I was shocked to say the least. Fecal matter splatter on the toliet lid and underneath the lid. It was so late my husband had to clean it. What made matters worse was next morning my husband went to speak to the manager about it and he actually jumped down my husbands throat saying he personally checked it prior to arrival and it was clean. The lady at check in had to run up to our room to see if the room was vacant before giving us that room.We have absolutely no reason to make something up like this. The guy was so worried about us leaving a bad review and actually brought in race about the lady that helped us when we checked in. Uhh no we had no intentions on leaving any review. But after this I had to. What was most upsetting is he didn’t offer to come look it to send a maid. It was all about us writing a bad review on him, So 3 days and not once did we have anyone come clean the room. Not once! This is 2nd time staying at a extended stay of America and sadly my last. Do better and trust that not everyone is lying. That was disgusting and awful to have to clean. I did take photos also