We chose this Holiday Inn because of its convenient location to shopping and restaurants. It’s right off the freeway, and easy to access. Tried to check in late afternoon (about 2:30 pm) and when I walked in to the hotel, front desk area, there was no one around. No one at the front desk. I’ve traveled a lot, and I can honestly say I’ve never encountered an empty front desk. I waited a few minutes, thinking to myself they’re possibly on a phone call in back - but after waiting a good 10 minutes and yelling out “HELLO- HELLO” I was still standing there waiting. I walked around a bit, finally found a friendly face in the laundry area, and she helped me. Once the front desk gal came out, she gave me a snotty “can I help you?” - and I’m thinking “really? No I’m sorry to keep you waiting?” Ugh. Once she started to check me in it did go quickly and smoothly - just frustrating that she never apologized or explained why I was kept waiting. I find it rude and poor customer service. Our room was not anything special - 2 double beds and standard bathroom. The walls are really thin, and we could hear the young kids having fun running up and down the halls (doesn’t bother me) and people talking while walking by our room. Our door stated check out was 12 noon, but it was actually 11 am. We were in our room at 11:10 and got a phone call that we needed to leave. All in all - this isn’t a bad hotel. The pool is really nice (hot tub was closed due to COVID) and there is a nice restaurant that offered dinner and had a bar that served drinks. Breakfast is an extra $10. We did not get their breakfast. Gurnee is a nice area with a lot of nice restaurants- shopping Mall is also a nice plus. I would stay here again if in the area - and just hope for better check in service!!
Bagus
99 Ulasan