Hotel Kutchan dengan Gim

We were greeted warmly at the front desk by Taito (cute Japanese boy who speaks good english with a Thai accent! I mean this as a compliment). Was pleasantly surprised when he allowed us to check in even though we were 2 hours early. Shortly after entering our room, Taito personally knocked on the door to give us some items which my parents requested. He was also standing out there in the bright sun to say goodbye when we were loading our luggages into the rental car after checking out. I rate Taito's service and attitude: 5 Stars!!! Room had a kitchen with full set of appliances, utensils and crockery. Fridge had drinks, juices, milk, butter, jam, and even sausages for cooking. And there was a basket with cereal, apples, banana and 2 loaves of bread for our breakfast needs. Overall, this was a very nice and enjoyable stay. The only gripe I have is that the hotel did not allow me to make any change to my dates (not sure why as it was late April and not peak ski-ing season), even though I offered to make another booking first before cancelling(have done this sort of arrangement with other hotels in Hokkaido so I know it's possible). It would have been perfect if the hotel can offer some flexibility to their guests. After all, plans do change due to various reasons. Hope to be back in future and see that they're more flexible the next time round. Till then, thank you and cheers =)

10月の連休に宿泊しました。 館内に入るとラウンジの目の前に羊蹄山が綺麗に見え圧巻です。 全18室の小規模な宿です。 客室は山の間と水の間の2タイプで、今回は水の間に宿泊。 ベッドルーム・リビング・畳の間に半露天風呂の温泉がありました。 印象としては広々としてクローゼットがたくさんあったのが良かったです。 ただ本館から一番離れた羊蹄山側の部屋だったので、低層だった分、部屋からの羊蹄山の景色は微妙でした。 露天風呂も2～3人は入れる広さで源泉掛け流し→贅沢です。 今回は食事にも感動しました。 2日ともダイニングではなく鉄板カウンターと和食（割烹カウンター）で食べましたが、この規模の旅館でカウンター２つあることにまず驚きです。 鉄板焼きも美味しく頂けましたが、和食はかなりレベルが高く都会でもなかなか出会えない食事を堪能できました。 強いて言えば、朝食の量が少ない（年配のお客が多いからかな？）印象です。 坐忘林・パークハイアットニセコ・リッツカールトンリザーブニセコとこの近辺は過去に泊まった事がありますが、このエリアでは一番好きな宿です。

My family and I stayed at Setsu for 8 nights in January 2024. We shared a one bedroom suite which worked perfectly for a family of four. The amenities in the room were excellent, having a washer and dryer in the room was very helpful. The room alone gets five stars. The location of the hotel is ok. It was handy having Lawsons across the road and food trucks and restaurants nearby (though sidewalks were pretty icy and not great to walk on at night). The ramen restaurant in the hotel is great, the food is tasty and its relatively affordable. The hotel could do with another lower cost food option as there was normally a long queue to get in. We ate at Luke's in the hotel one night. The service was excellent. But it was way over-priced. Some fried fish, a side of chips and a burger cost about $A180. The burger was good and given the location I didn't mind paying $A50 for it, but the fish at $A95 was pretty ordinary (oily and very salty). The cheapest bottle of wine was $A200. Breakfast was ok but not great - some freshly cooked egg options would have been nice. The snow was great - but a couple of days the top slopes were closed due to wind. This meant the queues down the bottom were very long. The ski school was a good way to jump the queues - but worth being aware that only Go Snow gets this at grand hirafu - rhythm doesn't get to jump any queues, and NISS at Hanazano only. The shuttle bus to the slopes was ok. We never had to wait too long but it was a bit awkward having to take skis onboard the bus. There is also a walk up to the gondola from the bus stop - its pretty short normally, but can take 20 minutes if the gondola queue is long. By contrast the Park Hyatt has a quick ski down to the Hanazano lifts which looked like a much easier way to get going - though there isn't much around apart from the hotel. Overall it feels like the volume of people at Niseko has over-stretched the other infrastructure. So not sure if we'd go back.

The stay at the Park Hyatt will remain a particularly positive memory for us, even though the arranged pick-up from Sapporo station required some patience and nerves. The initial annoyance was compensated not only by the great attention and care of the driver, but also by the very professional complaint management of the guest relations manager. As for the rest of the stay, the hotel impresses with its architecture, tasteful furnishings and a service team that excelled in cordiality and sincere efforts to read the guests' wishes from their lips. The leisure activities are great, and I would particularly like to mention the Zip Flight and Tree Trekking. I have one suggestion for the reception - when asking about walks, don't just mention the short walks in the area, but offer more detailed advice on additional walks and places of interest. All in all, the stay was a special occasion for us and we look forward to perhaps visiting Park Hyatt Hokkaido again in the winter.

二回目の宿泊でしたが、やはり部屋がひろく 落ちつく内装です。 ミニキッチンがある部屋で使ってはないですが 飲みもの飲むのに良かったです。 大浴場の温泉は、あまり、泉質はわからない感じでした。 食事がないので、朝は近くのカフェにたべにいきました。 コストパフォーマンスもよいと思います！

It is a brand-new hotel. I love it. We stayed for 3 nights, a premium deluxe family view room, with access to the lounge. The staff are very nice and kind. The location is perfect since it is in the ski area and good for family time. However, because the hotel had just opened 5 days after I arrived, there were several things that can be improved to make the hotel more suitable with 5 star and worth with the high prices. A few staff both in the front desk and in the lounge cannot understand English well. Since it is a winter season, body lotion can be a good thing if the hotel can provide it in each room. For the lounge, both breakfast and light food in the evening every day were the same. It would be nice to see a change a bit. Other than that, it is great !

Booked this hotel for late Feb ski season. Great looking boutique hotel, and the location can not be beat. The hotel rooms are simple and modern but with nice luxury touches, wished there was a bath tub in our room to relax in after skiing, but at least they have a nice onsen. But there were a few major issues. First, parking is horrible, there were only like 6 parking spaces for the entire hotel and it was extremely expensive to park. Second, there wasn't any staff at the front desk who actually spoke Japanese, very weird for a hotel in Japan, so when I needed help with a dinner reservation, they couldn't find anyone to help me. For the price that you pay for a room here, I felt like this was a very basic thing they can help with. The small kitchen in the room was well stocked with everything you needed to make a nice meal and we really appreciated this. Breakfast buffet was nice and simple, but the food quality was good. Would definitely go back if they can improve on the small issues.

I want to give top marks for customer recovery for Chalet Ivy. I booked five nights there for a Feb ski trip in october 2022. It was confirmed by Agoda, the booking agglomeration site. But 3 weeks before the trip, they claimed they couldn’t find the booking and had to cancel the booking. The fault seemed to lay with their 3rd party wholesaler for rooms. With sky high costs and low availability at this stage, I freaked out. But Vladi the reservations officer from Chalet Ivy manager managed to re-book me in albeit at a slightly higher price- offset by the compensation I received from Agoda. We even had an upgrade to a Mt Yotei view room. Great save. Also a shoutout to front reception staff like Rou Hong who was so helpful. All in a great experience staying at the Chalet Ivy

Midtown Niseko Pros: - there is a shuttle bus running between midtown to Hirafu and Hanazono every 20 mins - There is a modern and well equipped common room ( a big pantry with cooking utensils ), small oven and microwaves and dinning tables and chairs on every floor ( but no eating utensils ) - Coined laundry and dryers on every floor ( but no detergents ) - Rooms are warm and sound proof - Gym opens 24 hours - Rooms are small but storage is good - pick up and drop off service on your arrival day and leaving day from Hirafu welcome center Cons - the rooms are too small - Midtown diner breakfast selection is very limited, no cereal, not much fresh fruit ( only lychee ), no egg station. Mostly Japanese food on the buffet. Price is 2700 yen per person, not value for money - Midtown diner dinner selection is even worse. Two types of hot pot, some a la cart but not sure what kind of cuisine they are trying to offer. Not even offering burger and pasta ….. - There is no locker in the ski storage . We have our ski poles stolen - No tea bags and coffee in the room though they have a kettle - No daily room cleaning, only every three days. And no bottled water given after room cleaning, only 1 per person on your arrival day It is still very value for money for niseko standard, but this place is just very functional Suggestions: - make the lobby area more vibrant by playing music, provide simple but wider menu at midtown diner include in g burger, pizza, sandwich, pasta. Make a mini chill area for apre ski drink and meet up would create more atmosphere for the whole place.

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