Hotel Dengan Spa di Johor, Malaysia

Drove to JB during CNY and stayed for 2 nights, initially room assigned at lower floor and my wife had some depression issue, with the help of Aulia , we managed to be relocated to higher floor.  KSL got the best location and surrounded by lots of cafe, eateries and foot spas , we also managed to play fireworks and firecrackers since our last play 40 years ago. It’s a memorable and wonderful trip.

This is my second time staying at this hotel, and I'm still very satisfied. The service quality is consistently good, and the breakfast selection is quite rich. It offers great value for money. Its biggest advantage is being right next to KSL shopping mall, making dining, shopping, massages, and other entertainment super convenient. Plus, there are plenty of street-side shops around, so it's incredibly easy to grab bak kut teh or durian. I'll probably stay here again next time I visit.

We’ve stayed here previously but this is the worst 2-nights stay in the old wing of Grand Paragon! The housekeeping staff did not clean the dusty fabric headboard which I had to do so with it’s layers of dust. There were missing glass tumbler, slippers, tissue paper & the safe-box was locked, too.  The shower curtains were too short so water tends to spill out. We were given 1 extra pillow when we requested for extra 2 pillows as it was too flat. Their excuse was that it was the hotel’s policy even though the hotel was half empty! Housekeeping did not clean our room even with the Clean-up sign on our door on the 2nd day. Reception was informed of it in the evening when we came back to our room. They had the audacity to say that we were going to check-out the next day (3rd day), anyway! We had 2 full dust-bin of rubbish, no shampoo, bath gel, bath towels, hand towels, wc paper, etc & we desperately needed to take a shower. Eventually Housekeeping brought the items & meekly apologise that he was the Evening Shift staff. We understood his situation, thank & tip him for his assistance. The next day, we tried the gym. It’s windows had dust streaks & were very dirty, too. Some of the exercising seats were cracked & uncomfortable. Breakfast was nice at the cafe with freshly ground coffee, Nasi lemak, noodles & fresh bread. Avoid the ones in the coffee/tea pots as it’s diluted and tasted unfresh. The staff were quite friendly. Stay here, if you can over-look this dirty environment.

Upon arrival, the hotel made a decent first impression. Parking was a bit cramped, but the front desk service was excellent and efficient, and we didn't have to wait long for the elevator. However, the room's cleanliness was a major issue. The headboard had a lot of white dust, the pillowcase contained black hair, and the sheets had black marks and more hair. The bathtub was cracked, which scratched my toes, and definitely needs updating. The showerhead was positioned awkwardly, and the corner of the toilet door was moldy. Breakfast offered a good variety, and the food was decent overall. A big plus was how quickly staff cleared used dishes and refilled food items. On the downside, some hotel restaurant staff were not wearing masks or gloves. I also witnessed staff putting food that had fallen on the display table directly back onto the platter. The person refilling the fresh milk also needs to be more hygienic and professional. Furthermore, many people in the breakfast restaurant were tripping over the plastic covers for electrical wires on the floor, which is a significant safety hazard and could lead to injuries and potential liability claims for the hotel. Overall, the hotel really needs to improve its hygiene standards.

I recently stayed at this hotel and I can’t say enough good things about the experience. While the hotel itself is very well-maintained and conveniently located, it was the exceptional service that really set it apart.Every staff member I encountered was professional, warm, and attentive!

This hotel is incredibly close to JB Sentral. After clearing customs, you just follow the overhead bridge, walk through JBCC shopping mall, and it's right across the street. Do note that the ground floor is just for the concierge and luggage storage; the front desk is on the 6th floor. It's surrounded by JBCC and City Square, and popular spots like Hua Yang Kopitiam, Ming Ang Confectionery, and Mr. Sotong are all nearby – you'll have no trouble finding places to eat and shop. The hotel is also within walking distance of the old railway station, Johor Ancient Temple, Indian Temple, Tan Hiok Nee Cultural Street, and Arulmigu Sri Rajakaliamman Glass Temple. The guys at the front desk and concierge are all polite and enthusiastic. The room is spacious and comfortable, power outlets work, and there's even a kettle! 🥰 I genuinely recommend it!

The front desk staffs are very friendly and informative. The lobby area is big and comfy with a coffee vending machine. Need to travel out of this hotel to get lunch/dinner/supper and shopping and entertainment. The car park for hotel are at 1st level that are free for hotel guests. Our king size beds are very big. The rooms are big too. There is hair dryer in the toilet. The curtain in the shower is old and dirty but usable. The towels are old and not white anymore. House slippers are given but one pair looks dirty or being used. Housekeeping staffs are helpful and friendly. The TV not easy to operation or the channels need sometime to load. The next building(residential) is so close that we have to keep our curtains close all the time. The swimming pool and breakfast cafe are located at 5th level that are common area with the residents. The cafe is non Aircon and is open concept, their fans are cooling enough for comfortable for breakfast. The breakfast buffet is simple and tasty. Not alot of variety but enough to be full. The hot Spring is great, very hot. It has 2 normal pools inside and a sauna room. There's toilets and showers too. Friday and Saturday timming is 4pm to 10pm.

Room Condition: The hotel is quite old and a bit rundown, so it’s understandable that the furniture is also aged. The table lamp/study light looked worn out and could use some maintenance. Service: Check-in at the front desk was smooth, but we faced an issue with the TV in our room. We couldn’t watch any channels at all. At first, we thought it might be due to the weather, but the TV in my parents’ room worked fine. We scanned the QR code to request assistance and received only “Noted” as a response. We sent two messages and got the same reply both times. Since there was no follow-up, we went to the front desk to report it in person, but unfortunately, no action was taken until we checked out. That was quite disappointing. Car Park: Try to avoid parking directly under the trees, as there are quite a lot of weaver ants around the area. Breakfast Buffet: The breakfast buffet was okay. The kurma chicken tasted more like ayam ungkep, which was a bit misleading, but I actually loved it since I really like ayam ungkep.

I always booked here and it never disappoints me. Easy checking in and easy checking out. Food is not bad, its just not much choices but still fine for me. And the lifts are quiet fast which is good if you are rushing. Amenities are basic. All in all good!

⭐️⭐️⭐️⭐️⭐️ Highly recommended for a quiet and relaxing staycation We had a wonderful stay and truly enjoyed how peaceful and comfortable this place is. The unit was clean, spacious, and well-maintained, with complete amenities that made our stay very convenient. The view was absolutely lovely, perfect for slow mornings, coffee by the balcony, and winding down after a long day. What we appreciated most was how quiet and relaxing the environment felt, despite being very accessible near the restaurants, malls, convenience store and transportation. Everything we needed was nearby, yet the place still gave that calm, private staycation atmosphere. The room was so clean with aircon and ceiling fan, bed was comfortable, the bathroom was clean, and the kitchen setup was practical, got also Ironing board, hairdryer, toiletries. Overall, this is a great spot for anyone looking to rest, recharge, and enjoy a peaceful staycation with a nice view. We would definitely come back and highly recommend this place to friends and family. Thank you so much again.