Hotel Cebu dengan Gim

Thank you, Fili Hotel at NUSTAR Cebu, for making my mom’s 66th birthday truly unforgettable. From the warm welcome, birthday cake, and room upgrade to your exceptional hospitality, every detail made our family feel so special. It was a beautiful and memorable staycation for our senior parents and their grandkids. We’ll always treasure this experience.

Had an amazing stay at Nustar Hotel Cebu. The rooms were spacious, clean, and beautifully designed, with stunning views of the sea. The service was exceptional—staff were attentive, warm, and professional. The amenities, especially the pool and dining options, made the experience even more memorable. Definitely one of the best places to stay in Cebu. Highly recommended!

Found main resturant staff and reception very helpful and happy in their work. Skybar staff need a good shake up. Please be aware of dress codes for hotel. Not that it affected me but it may some on holiday. Pool dress code. Sykbar dress code. Resturant dress code. Pool and rooms very clean. A big thank you to Bryan for arranging our trip to Oslob.

I would like to raise a concern regarding our stay on May 15. On the morning of May 15, we woke up to find that the floor was extremely wet, and we also noticed that a large area of the ceiling was wet, which strongly suggests there may have been a water leak. This situation was very concerning and made us feel uncomfortable during our stay. In addition, the air conditioning unit in our room was very noisy, which seriously disturbed our sleep. Our friend staying in another room experienced the same issue with the air-conditioning noise as well. We will be staying at your hotel again tomorrow, and we are worried that the same problems may happen again. Could you please arrange for your staff to inspect these issues as soon as possible and ensure that our room for the next stay will be in good condition, with no leakage and a quiet air-conditioning unit? Thank you for your attention and prompt assistance.

Our stay at the resort was truly delightful, thanks to the exceptional service provided by the staff. From the moment we arrived, we were greeted with warm smiles and accommodating assistance as they made every effort to fulfill our requests. The added amenities in the garden, including archery, badminton, and a chess set, were a fantastic bonus that enhanced our experience. The service throughout our stay was impeccable, and our hotel room was spotless, contributing to a comfortable and pleasant visit. We are particularly grateful for the staff's thoughtful reminder about the local celebration on our checkout day. Their timely advice to allocate extra travel time to the airport due to potential road blockages was crucial and very much appreciated. We thoroughly enjoyed our time and made wonderful memories at the resort. If there's one aspect we would highlight for improvement, it would be our room allocation. We had originally booked a balcony ocean view room, but were given a room with only a partial ocean view due to high occupancy. While this was a bit disappointing, we believe this is more of a management issue rather than a reflection on the hardworking ground staff who did everything possible to make our stay enjoyable. Overall, our experience at the resort was fantastic, and the dedication and friendliness of the staff made it unforgettable. We look forward to visiting again in the future and hope to enjoy the full ocean view we initially anticipated.

The best stay we had was at this resort in Cebu,we booked a villa and it was absolutely amazing experience. We had private room for our breakfast and had special cocktail and canapes which was amazing .The restaurant food was also so good.The in room breakfast Setup was done well ,all services in the villa was excellent . Resort is beautiful and very peaceful aswell.The spa treatment was excellent. Service for drop of to the airport was so convenient aswell. The staff are so lovely, friendly and so helpful.This place is a dream will definitely would love to come back and stay again.

Best family hotel. All staffs from reception, to bell boys to the restaurants are all so welcoming and accommodating. They have this huge kidzone play place for kids and attendants are so caring , attentive and kind. We really enjoyed all the resorts facilities. My son & niece enjoyed the pool , beach and kidzone. U should join their Shangrila membership to get gift like snorkel set use, ice cream or the 2hr pass from kidzone which is really the best of the 3.

Staff were really friendly and helpful. From the check in to restaurant staffs. The housekeeping staff were awesome. They did a really good job keeping our rooms neat and tidy everyday. Breakfast buffet was basic and had plenty flies but it’s a resort so it’s pretty much expected. Could appreciate some sort of a deterrent . Hotel beach front was great compared to crimson. Would suggest some light music for ambience. Location of the hotel is convenient. The children enjoyed the 3 swimming pools and the Mrs loved the spa. Overall they lived up the 4 star resort hotel experience and expectations.

Good experience as it is a 5 star hotel but I think they lack manpower as we trainees only most of the time. Hopefully they can provide more good service in the bar lounge area and atleast have artist musicians like other hotels even Dusit Thani Davao have also.

I love this place because it is a big property with many different parts and things to do. There really many pools, an aqua park, an inflatable island on a large pool, a game room, a bar, a restaurant, a souvenir shop (that also sells basic medicines and toiletry needs), bathrooms, a garden, the beach front. If you are a family with children of different ages and even if you have grandparents in tow, this would be perfect. They’re not stingy with lounge chairs either and in one pool, you can play volleyball. Their rooms are good sized and comes with a small ref, hair dryer, a carafe and free tea and coffee. Their breakfast buffet is awesome with sooo many food and drinks to choose from. There is a BDO cash machine and their staff are very helpful and polite. Grab food are not allowed to deliver at the lobby, they can only make it to the gate of the property and while it is not far to walk there, you can ask for free shuttle to bring you to the gate to claim your order and then back to the lobby. They also take credit cards and water stations on each floor where you can refill your water bottles. There are 2 large water bottles in each room. I think the one issue I have is - I perceived this resort to be family friendly because of the many kinds of activities for different ages but our rooms came with bathrooms that has glass wall where a person outside the bathroom can pull up the blinds. I mean, why? When I booked the rooms, it didn’t mention that the bathroom would be like that. I wish they would provide a distinction during booking so that people who don’t want bathrooms to be like that can avoid it.