Hotel Palawan dengan Gim

My stay at El Nido Resorts Lagen Island was nothing short of extraordinary. The staff's warmth and genuine hospitality were exceptional; they always wore smiles and went above and beyond to ensure a memorable experience. From assisting with ferry bookings to surprising me on my birthday with a beautifully decorated bed and a delightful cake, their thoughtfulness was truly heartwarming. Special thanks to Carell, Jojo, Harnie, John, and Arvin for their outstanding support. The resort's happy vibe upon arrival sets the tone, and you leave with a smile, longing for more. The complimentary tours, seamlessly integrated into the package, were made exceptional by the supportive guides, creating a private and well-timed experience. Opting for the overwater bungalow was a unique and enchanting experience, adding to the paradise that is El Nido Lagen Island. The buffet-style meals offered three times a day were a culinary delight. I wholeheartedly recommend El Nido Resorts Lagen Island for an unforgettable and highly recommended getaway. Thank you for an exceptional stay!

We had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation. A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal. The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay. Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!

Good day, Astoria! I sincerely appreciate the warm hospitality, the comfortable accommodation, and the exceptional service throughout my stay. Every member of your team made me feel genuinely welcomed and valued. A special thank you to the dining staff for the wonderful birthday surprise. The beautiful balloons, delicious cupcake, and the heartfelt singing of ”Happy Birthday” made my celebration extra special. Your thoughtful gesture turned an ordinary meal into a truly memorable experience that I will always treasure. Furthermore, my heartfelt thanks to the housekeeping team for your prompt assistance and for attending to our needs with kindness, professionalism, and genuine care. Your dedication and excellent service made our stay even more comfortable and enjoyable. Thank you to the entire Astoria team for going above and beyond to make my birthday celebration so meaningful. Your warmth, thoughtfulness, and outstanding hospitality created memories that I will cherish for years to come. I look forward to staying with Astoria again. Wishing your entire team continued success and God's abundant blessings! ❤️🎈🧁🎉 Yours truly, JOSUA GALLA

Awesome hotel. We had the family room which had 2 double beds and 2 singles. For our family of 5 great. Kids loved the buffet breakfast. Plenty of tuk tuks out front if you want to go into town (5 mins) or airport (20 mins). There is 3 pools. We spent time at a different one each day. We had had a pretty full on trip beforehand so this was the perfect hotel to relax for a bit. Restaurant was good for dinner too. Lots of food options in town too. Good location to get to the port too for any day trips. Highly recommend.

Great hotel. It's a really big hotel too. Everything you need is here. A short 10 min motorcycle ride to town, the hotel organised the motorcycle rental very easily. Good wifi and a few pool areas are here. Keep in mind if you're using smart as your cell provider there is no service here but I think that's the case for everywhere outside of the town. When you land at the airport they have staff there to organise transport without even having to tell them which was a nice touch. I would stay here again without hesitation

From the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free. Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere. Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site. Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.

I had such a wonderful and relaxing stay at this resort. From the moment I arrived, everything felt welcoming and effortless. I was greeted with a refreshing welcome drink, check-in was seamless, and my bags were taken straight to my room which made the arrival feel extra special. The room itself was spacious and very clean. I was pleasantly surprised with welcome chocolates and brownies, which was such a thoughtful touch. The room was fully equipped with everything you’d need: bottled water, a hairdryer, toiletries, a coffee station, and a fridge stocked with drinks and snacks for purchase. It felt comfortable and well-prepared for guests. One thing that really impressed me was the laundry service. They had my clothes washed and returned within three hours, which was incredibly convenient and efficient. The pool area is absolutely stunning and very clean. They have three restaurants on site, which gives great variety. I ordered poolside nachos with a carrot and apple drink and it was delicious. Breakfast is a proper buffet, leaning toward a full English-style spread with plenty of options. That said, I do think the bathroom could use a bit of attention. Water leaked through the shower door when showering, the shower head could benefit from a deep clean, and I noticed a few drain flies. It didn’t ruin my stay, but it’s an area that could definitely be improved. I also experienced a small issue at checkout. They were unable to provide change when I was settling my bill, which delayed things. There were only two staff members assisting with checkout, and although I was scheduled to leave at 6:00am with a breakfast pack, I only managed to leave at 6:30am and unfortunately without the breakfast. Overall, I truly enjoyed my stay. The resort is beautiful, the staff are warm and welcoming, and the overall atmosphere is relaxing. With a little more attention to bathroom maintenance and smoother early-morning checkout coordination, it would be close to perfect. I would still happily return.

This was an amazing hotel and a great price for the value. The pool was gorgeous, the room was small but clean and had all the essentials, and the breakfast was incredible. Service was exceptional as well and not to far from all the action but far enough so you don't hear it when sleeping.

This is a bit of a special place. The hotel is right at its own private beach. It‘s very isolated from everything else which can be nice if you don‘t want to leave the hotel at all. We wanted to go to the town some evenings and that is a bit of a challenge. You first have to take a golf car (which only runs until 10pm) and then change into a tricycle. The tricycles won‘t go directly to the hotel because the last bit of the road is too steep and winded. The other option is to walk along the beach for 20 minutes instead of using the golf car for the last bit, which we did a couple of times. It‘s not too dangerous but there are stray dogs. The food in the hotel restaurant was Italian and just ok, nothing amazing. The service was not great. Two women seem to know how to run a hotel but the rest of the staff were rather useless. They often seemed annoyed, even when we were just ordering food. We once asked about the zipline that is literally next door and they didn‘t know anything about it (price, time, how to get there). They organised a tour for us, which was great, but messed up the booking somehow so the tour guide thought we were only two people instead of four, which resulted in less food for lunch. And then they even charged us more for the tour. Our room was fine. Clean and no bugs. Yes, you can hear everything but we didn‘t mind that. The room was only made up on request though. The whole area is beautiful but there were a few things that annoyed us. So I wouldn‘t come back.

Overall, average hotel. I was disappointed and wouldn’t stay here again. Room: stayed 5 nights. The room has a mold smell upon entering that persisted even with the bathroom door closed. The toilet also flushed very slow and sometimes required 2 flushes. Room was spacious, and otherwise quite clean and comfortable. Quite dated and furniture had lots of dings/scratches which doesn’t really matter. Staff: I always try to be friendly to service workers because I know their work is hard. The staff I encountered seemed grossly disinterested. On the day of check in, I asked for some water (as I had to wait a few hours till check in), and was asked to pay 65 php for a bottle, but I witnessed another guest receive one for free. Not sure what happened. Also had some communication issues regarding laundry that I had done with the hotel. Perhaps the staff is overworked.. I didn’t experience the friendliness that other reviewers speak of. I do want to shout out Mou, the activities/tour coordinator! She was very friendly, and helpful in planning my activities. She helped address an issue I encountered with my tour very promptly and efficiently. Thank you Mou! Also thank you to the security guards who helped me call tricycles! I wouldn’t stay here again, nor would I recommend anyone to stay here. Suggestions: I think communication needs to be improved. If a staff member is busy, it is OK for them to let the guest know that it will be a moment. Would also recommend addressing the mold smell in room 320.