Hotel Palawan dengan Spa

This resort is best resort where I have ever been to. Staffs were really nice and kind every time. They helped us to make good memories. Complementary activities were good. We really recommend island hopping. This resort is rich in nature beauty. I will absolutely come back in near future.

We had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation. A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal. The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay. Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!

The hotel was in a super nice area of El Nido, and therefore I would highly recommend. But the hotel itself was too expensive for what you get, the room smelled like urine and when we told the staff they’d put in a air refresher that gave of a really strong sweet smell for a couple of hours and after that the urine smell was back again so they tried to cover it instead of fixing the problem. Breakfast was okay, nothing special. You should not eat or drink at the hotel as it is crazy expensive and you can get very nice food/coffee at a 2 minute walk.

Very nice hotel and has the potential to be a great hotel.  Staff are extremely polite and friendly - always saying hello.  Pool are is great with ample swimming locations and sunbeds.  Food is to be expected at a hotel both in terms of price and quality.  Town is too far away to walk, but ample tricycles to take you.  Biggest let down for us was the water pressure - every time we had a shower, there would be no pressure and would need to contact front desk for maintenance to do something to the pump. Every time.  After the 4th complaint they really should’ve moved us to another room. We were on level4.

From the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free. Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere. Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site. Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.

I had such a wonderful and relaxing stay at this resort. From the moment I arrived, everything felt welcoming and effortless. I was greeted with a refreshing welcome drink, check-in was seamless, and my bags were taken straight to my room which made the arrival feel extra special. The room itself was spacious and very clean. I was pleasantly surprised with welcome chocolates and brownies, which was such a thoughtful touch. The room was fully equipped with everything you’d need: bottled water, a hairdryer, toiletries, a coffee station, and a fridge stocked with drinks and snacks for purchase. It felt comfortable and well-prepared for guests. One thing that really impressed me was the laundry service. They had my clothes washed and returned within three hours, which was incredibly convenient and efficient. The pool area is absolutely stunning and very clean. They have three restaurants on site, which gives great variety. I ordered poolside nachos with a carrot and apple drink and it was delicious. Breakfast is a proper buffet, leaning toward a full English-style spread with plenty of options. That said, I do think the bathroom could use a bit of attention. Water leaked through the shower door when showering, the shower head could benefit from a deep clean, and I noticed a few drain flies. It didn’t ruin my stay, but it’s an area that could definitely be improved. I also experienced a small issue at checkout. They were unable to provide change when I was settling my bill, which delayed things. There were only two staff members assisting with checkout, and although I was scheduled to leave at 6:00am with a breakfast pack, I only managed to leave at 6:30am and unfortunately without the breakfast. Overall, I truly enjoyed my stay. The resort is beautiful, the staff are warm and welcoming, and the overall atmosphere is relaxing. With a little more attention to bathroom maintenance and smoother early-morning checkout coordination, it would be close to perfect. I would still happily return.

We had a great experience during our 4-day stay in Coron Soleil Express Hotel. All the staff were courteous, respectful and accommodating. The room was clean and the aircon functions well. The swimming pool is clean and did not feel too much chlorine in the water. As an overall rating, it was excellent. Will come back again in the hotel with families and friends.

Our stay at this hotel was amazing! After a long journey, we were picked up at the airport by a driver who already had our names, making the arrival process smooth and easy. We arrived very early, but the staff was very accommodating and allowed us to use the on-site facilities while we waited for check-in. Taking a dip in the pool after a long travel day was the perfect way to relax. The breakfast was good, and the staff also helped us arrange a scooter rental, which was very convenient. Overall, we had a great experience and would definitely stay here again. A well-deserved 5/5!

Hotel was nice, the staff were very friendly and helpful, but a few portions of the resort are under renovation. The main pool needs repair. Other than that, we had a very good experience.

Overall, average hotel. I was disappointed and wouldn’t stay here again. Room: stayed 5 nights. The room has a mold smell upon entering that persisted even with the bathroom door closed. The toilet also flushed very slow and sometimes required 2 flushes. Room was spacious, and otherwise quite clean and comfortable. Quite dated and furniture had lots of dings/scratches which doesn’t really matter. Staff: I always try to be friendly to service workers because I know their work is hard. The staff I encountered seemed grossly disinterested. On the day of check in, I asked for some water (as I had to wait a few hours till check in), and was asked to pay 65 php for a bottle, but I witnessed another guest receive one for free. Not sure what happened. Also had some communication issues regarding laundry that I had done with the hotel. Perhaps the staff is overworked.. I didn’t experience the friendliness that other reviewers speak of. I do want to shout out Mou, the activities/tour coordinator! She was very friendly, and helpful in planning my activities. She helped address an issue I encountered with my tour very promptly and efficiently. Thank you Mou! Also thank you to the security guards who helped me call tricycles! I wouldn’t stay here again, nor would I recommend anyone to stay here. Suggestions: I think communication needs to be improved. If a staff member is busy, it is OK for them to let the guest know that it will be a moment. Would also recommend addressing the mold smell in room 320.