Cari Hotel 4-Star di Palawan

* Upon arrival, the air conditioning unit in our villa was not properly maintained. The filter was extremely dirty and clogged, causing excessive noise and poor performance. We had to clean it ourselves in order to use it. * There is little to no mobile signal in the area, and the WiFi connection has been unreliable due to ongoing maintenance, making it very difficult to stay connected. * There has been significant noise disturbance from construction work directly behind our villa, including the use of loud power tools throughout most of the day over several days. * We were only informed about a wedding taking place upon check-in. As a result, we were unable to use the sunbeds located outside our villa and had to relocate further away. Also due to the wedding taking place, the hotel had to make many soundchecks during the day before, playing very loud music which made it hard to relax on the beach. The wedding guests (80+ people) were allowed to use the villa next to us, as their designated toilet, which caused a lot of back and forth from the weddings guests right by our villa. This made it difficult to relax. * Additionally, we find that the restaurant prices are quite high compared to the quality of the food. For example, breakfast at 800 PHP did not meet basic expectations, as even simple items such as cheese and ham for bread were missing. I’m also sorry to say that the chicken adobo is tasteless, and on the menu it says the menu has been created by a Michelin chef. My mango daquiri tasted only of alcohol, so I had to ask for one with less alcohol. As a certified bartender, that is unacceptable. Even the French fries were not done properly as they needed more time in the oven (I think that’s what they used to make them at least, I would prefer if they were fried in oil though). However, very good mango shakes. * We would also like to mention that the access roads leading to the property are in very poor condition. The roads consist mainly of uneven gravel and are full of deep potholes, which make driving quite difficult and uncomfortable. In some areas, it is only possible to drive at around 10 km/h due to the condition of the road. We believe that the roads would greatly benefit from proper maintenance or being paved with cement, as this would significantly improve accessibility and the overall guest experience. We understand that some of these issues may be temporary or unforeseen, but taken together they have had a significant impact on our stay. However I would really like to highlight Hazel from the reception at the Nacpan Beach Villas. She was really sweet and thorough when we had any questions and went the extra mile for us. She deserves a raise. Please let her know we were really happy with her and really appreciated her.

This room was a nice treat, the room was massive! I love the Japanese inspired design and the smart toilet. The hotel is quiet and very close to the Lio beach front with cafes and restaurants (2min walk). It’s a nice beach too, to watch planes take off from the nearby El Nido airport. The hotel offers a free loan of electric bikes which was fun to explore the surroundings. I spotted monkeys outside the accommodation too! They offer a free shuttle every hour to El Nido town which is helpful if you have a tour, are going to the port, or just want to explore. Ron, the driver, is nice and helpful. The service really is the best part of the experience. Every single hotel worker and cleaning staff greeted us with smiles and welcomes, and went out of their way to look after their guests, particularly the reception staff Marv, Par, Rich, and Dan. Marv gave us local recommendations.

We had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation. A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal. The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay. Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!

Excellent service. Very clean. Strong water — love to shower. Staff very accommodating. We got cookies everyday sent to our room. They also made extra efforts to serve us with other food from the kitchen during breakfast like white rice, garlic rice, and danggit. Was looking for beach front which I thought was somehow accessible via a path, but you’d have to go elsewhere for that. The great service more than made up for it though! Thank you!

We stayed for a night at this hidden villa, and it felt like a true home away from home. The staff were incredibly kind and respectful, providing excellent service that made our stay comfortable and enjoyable. The food was a highlight—absolutely delicious, with a healthy breakfast offered in the morning. You can even request a floating breakfast, which added a special touch to the experience. While the villa is tucked away down a short gravel road, the peaceful and private setting made it worth the effort. The villa is kid-friendly, but families should be cautious around the tiled swimming pool area. There’s no TV, so if you’re traveling with children, make sure their devices are charged. Fortunately, the Wi-Fi is strong and reliable. Overall, it was a lovely, relaxing stay with amazing food and warm hospitality. We highly recommend this villa for a cozy and memorable getaway.

The hotel was in a super nice area of El Nido, and therefore I would highly recommend. But the hotel itself was too expensive for what you get, the room smelled like urine and when we told the staff they’d put in a air refresher that gave of a really strong sweet smell for a couple of hours and after that the urine smell was back again so they tried to cover it instead of fixing the problem. Breakfast was okay, nothing special. You should not eat or drink at the hotel as it is crazy expensive and you can get very nice food/coffee at a 2 minute walk.

We stayed in the King’s Prime View room (or something along those lines), and we honestly had a spectacular experience. The views were stunning — I’m sharing some photos because they really speak for themselves. The room was perfect: clean, comfortable, and very well maintained. The pools are great, super accessible, well-oriented for sun throughout the day, and overall very relaxing. The hotel is about 10–15 minutes away from the center. The on-site restaurant isn’t the best, of course, but the food is decent enough for dinner and does the job. Overall, we were very happy with our stay and would definitely recommend it.

From the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free. Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere. Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site. Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.

I had such a wonderful and relaxing stay at this resort. From the moment I arrived, everything felt welcoming and effortless. I was greeted with a refreshing welcome drink, check-in was seamless, and my bags were taken straight to my room which made the arrival feel extra special. The room itself was spacious and very clean. I was pleasantly surprised with welcome chocolates and brownies, which was such a thoughtful touch. The room was fully equipped with everything you’d need: bottled water, a hairdryer, toiletries, a coffee station, and a fridge stocked with drinks and snacks for purchase. It felt comfortable and well-prepared for guests. One thing that really impressed me was the laundry service. They had my clothes washed and returned within three hours, which was incredibly convenient and efficient. The pool area is absolutely stunning and very clean. They have three restaurants on site, which gives great variety. I ordered poolside nachos with a carrot and apple drink and it was delicious. Breakfast is a proper buffet, leaning toward a full English-style spread with plenty of options. That said, I do think the bathroom could use a bit of attention. Water leaked through the shower door when showering, the shower head could benefit from a deep clean, and I noticed a few drain flies. It didn’t ruin my stay, but it’s an area that could definitely be improved. I also experienced a small issue at checkout. They were unable to provide change when I was settling my bill, which delayed things. There were only two staff members assisting with checkout, and although I was scheduled to leave at 6:00am with a breakfast pack, I only managed to leave at 6:30am and unfortunately without the breakfast. Overall, I truly enjoyed my stay. The resort is beautiful, the staff are warm and welcoming, and the overall atmosphere is relaxing. With a little more attention to bathroom maintenance and smoother early-morning checkout coordination, it would be close to perfect. I would still happily return.

My husband and I stayed at the hotel for three nights. Our arrival experience was very welcoming. The room was clean, and the breakfast was delicious. However, we found the pool to be a bit dirty during our stay, so we didn’t try it. Over all we enjoyed our stay and we really liked the vibes in the evening in the restaurant the live bands are really good singers.