Cari Hotel 4-Star di Palawan

* Upon arrival, the air conditioning unit in our villa was not properly maintained. The filter was extremely dirty and clogged, causing excessive noise and poor performance. We had to clean it ourselves in order to use it. * There is little to no mobile signal in the area, and the WiFi connection has been unreliable due to ongoing maintenance, making it very difficult to stay connected. * There has been significant noise disturbance from construction work directly behind our villa, including the use of loud power tools throughout most of the day over several days. * We were only informed about a wedding taking place upon check-in. As a result, we were unable to use the sunbeds located outside our villa and had to relocate further away. Also due to the wedding taking place, the hotel had to make many soundchecks during the day before, playing very loud music which made it hard to relax on the beach. The wedding guests (80+ people) were allowed to use the villa next to us, as their designated toilet, which caused a lot of back and forth from the weddings guests right by our villa. This made it difficult to relax. * Additionally, we find that the restaurant prices are quite high compared to the quality of the food. For example, breakfast at 800 PHP did not meet basic expectations, as even simple items such as cheese and ham for bread were missing. I’m also sorry to say that the chicken adobo is tasteless, and on the menu it says the menu has been created by a Michelin chef. My mango daquiri tasted only of alcohol, so I had to ask for one with less alcohol. As a certified bartender, that is unacceptable. Even the French fries were not done properly as they needed more time in the oven (I think that’s what they used to make them at least, I would prefer if they were fried in oil though). However, very good mango shakes. * We would also like to mention that the access roads leading to the property are in very poor condition. The roads consist mainly of uneven gravel and are full of deep potholes, which make driving quite difficult and uncomfortable. In some areas, it is only possible to drive at around 10 km/h due to the condition of the road. We believe that the roads would greatly benefit from proper maintenance or being paved with cement, as this would significantly improve accessibility and the overall guest experience. We understand that some of these issues may be temporary or unforeseen, but taken together they have had a significant impact on our stay. However I would really like to highlight Hazel from the reception at the Nacpan Beach Villas. She was really sweet and thorough when we had any questions and went the extra mile for us. She deserves a raise. Please let her know we were really happy with her and really appreciated her.

This room was a nice treat, the room was massive! I love the Japanese inspired design and the smart toilet. The hotel is quiet and very close to the Lio beach front with cafes and restaurants (2min walk). It’s a nice beach too, to watch planes take off from the nearby El Nido airport. The hotel offers a free loan of electric bikes which was fun to explore the surroundings. I spotted monkeys outside the accommodation too! They offer a free shuttle every hour to El Nido town which is helpful if you have a tour, are going to the port, or just want to explore. Ron, the driver, is nice and helpful. The service really is the best part of the experience. Every single hotel worker and cleaning staff greeted us with smiles and welcomes, and went out of their way to look after their guests, particularly the reception staff Marv, Par, Rich, and Dan. Marv gave us local recommendations.

We had an amazing stay at Sheraton Palawan! From the moment we arrived, the staff were incredibly accommodating and attentive, especially the front office team who made us feel right at home. Their smiles and professionalism truly set the tone for our vacation. A very special mention goes to Hassanul Caye from the restaurant — he went above and beyond in accommodating our requests and made every dining experience extra memorable. The food was absolutely delicious, with a variety of options that kept us looking forward to every meal. The pool is impressively huge and perfect for both relaxation and fun, while the updated amenities gave us that modern yet cozy feel we were looking for. On top of it all, the breathtaking mountain view added such a serene and refreshing touch to our stay. Overall, everything exceeded our expectations. Sheraton Palawan is truly a place where hospitality meets comfort, and we can’t wait to come back again soon!

Excellent service. Very clean. Strong water — love to shower. Staff very accommodating. We got cookies everyday sent to our room. They also made extra efforts to serve us with other food from the kitchen during breakfast like white rice, garlic rice, and danggit. Was looking for beach front which I thought was somehow accessible via a path, but you’d have to go elsewhere for that. The great service more than made up for it though! Thank you!

I didn’t feel like leaving! This place is a gem. It’s nestled on top of a small hill with mind blowing views. The room (Joglo 5) had spectacular views from the balcony and was very well equipped. It was clean, comfortable, bright, and spacious. The infinity pool and restaurant were the icing on the cake. Beautiful sunsets and vibe! Service was also excellent - thanks to Wilma, RV, Maggie, Lemer, Geo, Lester, Ellen, the Chef, and all others!

We stayed for a night at this hidden villa, and it felt like a true home away from home. The staff were incredibly kind and respectful, providing excellent service that made our stay comfortable and enjoyable. The food was a highlight—absolutely delicious, with a healthy breakfast offered in the morning. You can even request a floating breakfast, which added a special touch to the experience. While the villa is tucked away down a short gravel road, the peaceful and private setting made it worth the effort. The villa is kid-friendly, but families should be cautious around the tiled swimming pool area. There’s no TV, so if you’re traveling with children, make sure their devices are charged. Fortunately, the Wi-Fi is strong and reliable. Overall, it was a lovely, relaxing stay with amazing food and warm hospitality. We highly recommend this villa for a cozy and memorable getaway.

We really enjoyed our stay at Huni Lio. All the staff are accommodating, ready to assist and help with all your needs. Friendly staff with superb service. Great amenities, clean pool and beach front to watch the sunset . We love the breakfast with different menu each day, highly recommend their happy hour drinks and pizza . If you want to have a quiet accommodation, this is the place to be, you do not need to go to town as they have a great village with great restaurants, cafes and stores nearby. El Nido town is around 15mins via tricycle which cost 300pesos each day. I highly recommended this place and if ever I go back to El Nido, I will stay here again!

We stayed in the King’s Prime View room (or something along those lines), and we honestly had a spectacular experience. The views were stunning — I’m sharing some photos because they really speak for themselves. The room was perfect: clean, comfortable, and very well maintained. The pools are great, super accessible, well-oriented for sun throughout the day, and overall very relaxing. The hotel is about 10–15 minutes away from the center. The on-site restaurant isn’t the best, of course, but the food is decent enough for dinner and does the job. Overall, we were very happy with our stay and would definitely recommend it.

I had such a wonderful and relaxing stay at this resort. From the moment I arrived, everything felt welcoming and effortless. I was greeted with a refreshing welcome drink, check-in was seamless, and my bags were taken straight to my room which made the arrival feel extra special. The room itself was spacious and very clean. I was pleasantly surprised with welcome chocolates and brownies, which was such a thoughtful touch. The room was fully equipped with everything you’d need: bottled water, a hairdryer, toiletries, a coffee station, and a fridge stocked with drinks and snacks for purchase. It felt comfortable and well-prepared for guests. One thing that really impressed me was the laundry service. They had my clothes washed and returned within three hours, which was incredibly convenient and efficient. The pool area is absolutely stunning and very clean. They have three restaurants on site, which gives great variety. I ordered poolside nachos with a carrot and apple drink and it was delicious. Breakfast is a proper buffet, leaning toward a full English-style spread with plenty of options. That said, I do think the bathroom could use a bit of attention. Water leaked through the shower door when showering, the shower head could benefit from a deep clean, and I noticed a few drain flies. It didn’t ruin my stay, but it’s an area that could definitely be improved. I also experienced a small issue at checkout. They were unable to provide change when I was settling my bill, which delayed things. There were only two staff members assisting with checkout, and although I was scheduled to leave at 6:00am with a breakfast pack, I only managed to leave at 6:30am and unfortunately without the breakfast. Overall, I truly enjoyed my stay. The resort is beautiful, the staff are warm and welcoming, and the overall atmosphere is relaxing. With a little more attention to bathroom maintenance and smoother early-morning checkout coordination, it would be close to perfect. I would still happily return.

For such a big resort, some details could be better. Especially the breakfast. Room cleaning is on demand and not perfect. Rest is ok.