Hotel Durban North dengan Gim

Home Away from Home! The welcome from the staff, and hospitality is the best. Especially must mention of the Reservation Manager Vanella, Julia front desk manager, Front Desk check in reception Dolly and the very friendliest, helpful Porter.

This boutique hotel is remarkable but so is the unparalleled service and exceptional hospitality. When you have this winning combination, it lends itself to quality and care that the staff have for their customers. It all started when I unsuccessfully tried to book a weekend stay for my parents from Australia, and none of the other five star hotels bothered to respond to me. A friend of mine suggested I might look towards boutique or private stays, and so a quick google revealed this absolute gem. I left a Facebook message which was promptly responded to by Catherine who reached out immediately to the hotel to help arrange my parents stay on my behalf. She was my point of contact and I do not have words for how professional and warm she was. After being away from South Africa for nearly a decade, she represented the very best of South African culture and hospitality. Nothing was too hard for her to help me with, when I couldn't reach them she assisted, she thought about ideas and made suggestions to make my parents stay incredible. From there on the front desk was amazing, suggesting food and menu options (for my fussy parents), offering ideas about what could make their stay special and genuinely within a day, everything was organised and sorted. They even mocked up a voucher for me! When I called my parents on their last day, they simply didn't want to leave. They commented not only on the personalised experience and service, but genuinely expressed their sadness at having to leave. They wished their stay would have been endless. The facilities were par excellence, every single meal was delivered and plated to an exceptional quality, the spa treatment was relaxing and the property is aptly named as it does offer endless views. Every single evening the property made my parents time special - it was to celebrate my mums birthday and her retirement from teaching at a public school. They went out of their way with generosity, kindness and personalisation. My mum loved that they found time to sing her a happy birthday song! I have no hesitation in recommending this property to anyone looking for world class service combined with an exceptional property. I am incredibly well travelled and from what I have experienced and from my parents utter joy, this property ranks up with the very best of properties. Well done to the entire team and when I visit South Africa, you can be guaranteed a visit from me.