Hotel Dengan spa di Ningxia, China

Overall, this hotel is quite worth staying at. I really liked the hotel's design, ambiance, and facilities, and the room was also good. I booked a room with a hot tub, and the cleanliness was excellent. However, the service and management were clearly weak points. On the day of check-in, the hotel was fully booked, and the lobby, which isn't very large, was crowded. When we first arrived at the parking lot, there was only one older gentleman working, and it took a while to find someone to help with luggage, clearly indicating a staff shortage. During check-in, there wasn't much proactive information provided; staff only told me things after I asked. Compared to other hotels of similar standing I've stayed at before, there was a noticeable gap in service professionalism. The restaurant gave a similar impression. The staff's attitude wasn't bad, but the service felt inexperienced. The food itself was generally mediocre, though the beef skewers at dinner were surprisingly delicious 😂. Interestingly, some of the older staff members around the hotel were very diligent, constantly cleaning and bustling about. So, my feeling after staying wasn't that there was an issue with staff attitude, but rather that the hotel's staffing, training, and management haven't kept up with its excellent facilities. This is quite a shame because the hotel itself is really well-done. What deserves special praise are the hotel's activities; the explanations were very thorough and professional, and this part of the experience was excellent. Coupled with the desert environment and the starry sky, I think it's still worth staying for those who come specifically to experience the desert. If you only look at the design, room, cleanliness, and overall environment, I really like it. If the management and service professionalism can be improved later on, the overall hotel experience should be much better.

This hotel was a bit unexpected. I originally wanted to visit attractions in Xixia District, so I searched for a hotel with good reviews. It turned out to be in a tourist attraction, which was amazing. The hotel has an annex and a main building. Try to stay in the main building. The overall facilities of the annex are the same as those of a hospital ward. I asked the staff and they said it was a nursing home before. It feels a bit scary. Of course, it doesn't matter if you don't care. The facilities in the main building of the hotel are much newer, and breakfast and hot springs are also convenient. However, the hot springs are really mediocre, especially the shower area, which has a smell. Maybe it's because of the May Day holiday. The attractions are quite novel, and I saw the most people during the May Day holiday. The quality of various performances is very high, and the NPCs are very dedicated and professional, and their appearance is also online. I watched the Helan Festival and the big circus, and the price-performance ratio is not bad. The service is generally good, whether it is the restaurant or the guest room, the service awareness is not bad.

Double Buffet Dinner: The dinner spread was incredibly rich and absolutely picture-perfect, with delicious food. Facilities: The hotel's facilities are comprehensive, with a wide array of parent-child activities. The Star-gazing Valley at night, in particular, offered a truly enjoyable ambiance. Hygiene: The hotel's cleanliness was decent. We stayed in a cabin, and I felt the windows weren't particularly bright, especially the French windows, which could use some improvement. Environment: The Star Hotel's unique charm meant every scenic spot was incredibly photogenic. It truly lives up to its reputation as a hard-to-book hotel. Service: The staff were very responsive to all requests, especially the customer service, which was incredibly attentive. They would send WeChat messages at every interval, which was a very thoughtful touch. Overall Rating: I've given the Star Hotel a 5-star rating this time. The stay was quite good, but there were a few shortcomings. For instance, the infinity pool water was extremely cold, even when we went at noon when the sun was strongest. The cold water prevented many people from enjoying it. Additionally, the changing rooms at the infinity pool need improvement; there's essentially no place to change clothes. Overall, the other activities were great, but it was too hot during the day, so there was practically no time for sandboarding. Only the hour between 6:30 PM and 7:30 PM for sandboarding in the comfortable zone was particularly enjoyable. Therefore, while the value for money at this hotel isn't high, the experience itself is excellent. Many aspects, such as the panoramic restaurant, the infinity pool, and some evening parent-child activities, are definitely worth experiencing.

The hotel facilities and hardware are good, the rooms are spacious, and the breakfast is rich. The only thing that is surprising is the service attitude, especially at the front desk. During the entire check-in, the person was cold and dejected, as if she owed her two buckets of rice. Breakfast The waiter also had no sense of service. When asked if there were fried eggs, the answer was no. The machine was broken, as if it was a matter of course. Western pastries were provided for breakfast, but no knives and forks were provided. I had to spread the bread with my mouth and dig out the jam with chopsticks! As a service industry, I believe this is closely related to the general manager of the hotel. I hope it will attract attention!

This is a wonderful Suzhou-style garden hotel. The landscaping was truly amazing, even for a designer like me. The rooms are also wonderful, and the private courtyard is exquisite. The soundproofing in the rooms is excellent, and I rarely sleep so soundly!

The room was clean and sanitary. I stayed here for three days. Breakfast is also good. There are steamed cereals, Western pastries, cold dishes and hot dishes every day. They are very child-friendly and basically not spicy. Yogurt, pudding, milk, soy milk and porridge are available. Diagonally opposite the hotel is Xiangyang Street (BBQ Street). The hotel is also conveniently located to several attractions in the city. It only takes 3-5 minutes to walk to the Drum Tower and Gaomiao. There is a park behind Chairman Mao, and across the park is the Gaomiao. Zhongwei Museum is a 6-minute taxi ride away. The hotel staff are all warm and polite. I left my mobile phone charging cable behind when I left. The cleaning staff found it in time and the lady at the front desk picked it up for me and brought it back down. She also gave souvenirs to the children. I’m really happy! The child asked why he should stay at Guyu Jasmine Hotel next time he comes to Zhongwei.

A hotel I really like. Although the location is a bit remote, it doesn't matter because I drove here. It's not far from Huaiyuan Night Market. Let's talk about the hotel room. It opened in January this year and was just launched on Ctrip in April. It's very new, but it doesn't have any smell. The room design is very beautiful and the space is very large. The only regret is that there is no view outside the window, but there is a large outdoor terrace. The toiletries smell of lavender, I like it very much. The most important thing is that since I booked two nights on 4.29 and 5.2 respectively, but the price difference was very large, the front desk manager helped to upgrade the room for free, I was so happy🥳

The front desk lady is warm and patient, and can communicate and deal with problems in time, 100 points. The room infrastructure is complete, there are sofas, tables, comfortable and soft mattresses, and automatic curtains are closed. There is also a good viewing experience with a giant curtain. The bathroom is well equipped, the toilet is clean, and it is equipped with two disposable bath towels and face towels. Toothbrushes are suitable for all kinds of travel, such as couples, parents and children. Equipped with elevators, convenient transportation nearby, soundproof environment without noise. There are also a variety of delicious restaurants and delicacies nearby, full of fireworks, in summary, is a hotel with high cost performance.

This stay was absolutely perfect! The environment was clean and tidy, and the common areas were fresh and spacious. We booked a family suite, and the room was huge with excellent natural light and ventilation. The cleanliness was exceptional, even the hard-to-reach corners were spotless. The mattress was just right – not too soft, not too firm – so we slept incredibly well. The staff were gentle and thoughtful, responding quickly to any requests. It's super convenient for dining, drinking, and getting around. Overall, the value for money is outstanding. Highly recommended, this is definitely my top choice for accommodation in the area!

Clean, comfortable, and the front desk staff, Xiao Gao and Xiao Yan, provided exceptional service. I'll definitely be back! Exceeded my expectations, felt right at home. My top choice for travel; the service is thoughtful, and it's excellent value for money. Highly recommend!