Hotel Dengan Pools di Heilongjiang, China

This hotel is absolutely stunning! My friend and I stayed here, and from the moment our ride-share dropped us off, we were just saying ”wow, wow, wow!” It's an incredibly beautiful hotel, giving off a distinct Russian palace vibe. The attention to detail is remarkable, truly embodying the warmth and hospitality of Harbin. The location is super convenient, right next to Zhaolin Park. It's a breeze to get to Central Street and Saint Sophia Cathedral. We even walked to the Songhua River. I'd definitely stay here again on my next trip to Harbin!

The overall service is very good! Whether it is the front desk at check-in, the cleaning staff, the staff in the gym laundry room, or the staff in the restaurant on the third floor, the service attitude makes people feel at home. The location of the hotel is also very good, with everything around it, and it is also close to the station, which can be reached on foot. It's just that the room is very hot, and the air conditioner is very noisy after turning on the air conditioner. I don't know if it's the same in other rooms. A small suggestion: it would be better if the breakfast waiter didn't push the garbage truck back and forth when clearing the table, which really affects the appetite. Everything else is great. Next time I come to Mudanjiang, I will definitely stay in Hawaii again.

We upgraded our rooms facing Songbei River on the executive floor and it was totally worth it. The river view was amazing and we were able to enjoy the sunrise and sunset view while having a drink and snacks inside. My husband was quite drained from the coldness outside and it was relaxing to sit and view sun island from a vintage point. Thank you Shangri La. They also gave my children an adorable Dongbei Shangri la tiger. A lovely cherry on the top to our stay at the hotel.

What an incredible hotel this is. Our stay has been absolutely 5 star. The staff are incredibly helpful. I haven't remembered all their names but Suyu at the front desk was so helpful in ensuring we got settled in on arrival. It was early and cold when we arrived but this hotel provided us a warm haven. This hotel has all the 5 star features you would expect and more. The multiple hot pools are a highlight. The outside heated pool was amazing during the snow. The staff helped us navigate the city buses easily (the gentleman at the front desk was also great). We will return to this hotel as soon as we can. Harbin is cold but the hotsprings ♨️ are warm

Facilities: Great! The pool was very clean! However, the temperature was quite low, not reaching 28 degrees Celsius in winter, so it was a bit cold. Hygiene: Clean! Clean! It's pet-friendly, which is fantastic! We arrived very late, but the staff still gave us a welcome gift, very enthusiastic. Environment: Very good! The hotel has a limited area for pets to play, but it doesn't really matter as there's a huge lakeside right behind the hotel, perfect for a stroll. Service: We had a small incident in the early morning. After going out for an early market breakfast, we drove back to the hotel, but the security guard blocked us from parking back in the hotel. We were already very tired and just wanted to go back for some more sleep. The guard said there would be a wedding car coming soon, but we, as hotel guests, were clearly there first. Yet, he wouldn't let us in and made us wait by the roadside for a very long time, and no wedding car ever showed up. We were very angry and called the front desk. Thankfully, the staff quickly arranged and guided us to the underground parking. When checking out, another lady promptly explained the situation again and gave us many apology gifts, which actually made me feel a bit embarrassed. The hotel's service is really good, and Qiqihar's early morning market is definitely worth a visit!

It was very nice staying here. - The location is great. - The room is huge and very comfortable, with no unpleasant smells. I really like the bathroom and the hair dryer. - The staff are very friendly and helpful. The handsome guy at the front desk can help book a car to Wu Song Ling and buses from Snow Town to Snow Village and then to Harbin. - I recommend trying the food here—it’s delicious. I also had a great time with their dog, Baiwan. She is very cute and smart. Don’t forget to say hi to her if you visit! 🥹

The hotel is located next to Wanda Plaza, making it convenient for dining and shopping. The apartment-style rooms are spacious and have large refrigerators. The lighting is a bit dim. The breakfast is varied and well-stocked. Parking is convenient.

Having stayed at the Shangri-La, Crowne Plaza, 1903 Hotel on Central Street, and Westin during this trip, the Ritz-Carlton truly stands out as the best. First, being able to have breakfast in the executive lounge offers unparalleled privacy. For the same price, executive rooms at other hotels always mean going to the crowded first-floor restaurant, and some even have ridiculous queues for breakfast. Second, only the Ritz-Carlton genuinely takes the time to introduce you to the room's amenities and your benefits. At other hotels, I've had to ask why I wasn't getting my benefits, only to find out the front desk forgot to add them! Finally, the butler service is also top-notch. David was incredibly enthusiastic and professional, and his recommendation for Sakurayukitei Japanese restaurant perfectly suited my partner's taste. The owner of the Japanese restaurant was quite grateful when they heard we were recommended by the Ritz-Carlton. In short, I booked through Ctrip because the Marriott app isn't user-friendly for me, but the Ritz-Carlton consistently sets the standard no matter where it is.

When we arrived at the hotel on the first night, the waiter asked if we had any requirements for the room. He was very friendly and arranged a quiet room according to our request. The room is new and big, the bathroom is spacious and has separate wet and dry areas, and the shower water is good. The overall experience is very good and I will choose it again next time. This hotel does a great job with its service.

Coming here again, another new experience, I feel very comfortable. The environment here is very good, away from the hustle and bustle of the city, the air here is fresh, the staff is warm and thoughtful, giving people a home feeling. The room is very warm. I will come again next time when friends gather.