Hotel Dengan Pools di Heilongjiang, China

The staff there are very friendly, even we didn’t book breakfast, they gave us some milk and bread instead because we left very early in the morning . The room is very clean and comfortable. The bar in room is free at first day. Anyway, we had a very good experience there.

The hotel is a nice place to stay in Harbin. The location is perfect - right at the beginning of the pedestrian street and in front of the river. Everything is nearby - shops, restaurants and city sights. The service is good and the staff is quite friendly. The room is clean and has everything you need for a comfortable stay.

⭐⭐⭐⭐⭐ Fantastic Stay! We had a wonderful time at this hotel. The location couldn’t be better—perfect for exploring the city. The hotel itself has a bit of old-school charm, but everything is spotlessly clean and well-maintained. The staff is incredibly friendly and personal, always making sure you feel welcome. A huge highlight for us was the playroom for children. It’s not just a room—there’s actual staff looking after the kids, which gave us some rare relaxation time. Huge thumbs up! Breakfast is a massive buffet with plenty of choice. And if you book the Horizon Club, you get free drinks and food all day long. Absolutely worth it. We’ll definitely be back!

還是很驚喜的酒店，本來是打算在1903和敖魯古雅之間的過渡酒店，但是這個房間給我一種業主衹想在冬天掙錢的感覺，這真的是三百的配置嗎？硬件拉滿，床品也很舒服，酒店的細節可以看出來小巧思，浴缸的門可以打開和關閉，適應不同住客的要求，還能順便邊泡澡邊看電視 小院子也很漂亮，有個小池子，夏天應該也能玩玩水，拖鞋舒適度也在線，早餐沒趕上，因為床品挺舒服 直接睡過了😂 不過有個槽點，洗手枱水龍頭沒有起泡效果，浴缸的水龍頭卻有，不過也不影響什麼，馬桶不是電動的，不過我個人對這些也不感冒，不是電動的也挺貼合酒店整體的風格 總得來説，雖然是升級的房型，但是不同房型之間差別最大的就是面積，不過價格差也不大，我是很願意補價格來獲得更好的居住體驗 雖然挨着街道，但很安靜，以後還是會選擇這個酒店的，真心不錯

Excellent service without any delays, free upgrade to a room with bigger beds to suit personal needs (without request). It has indoor swimming pool (not heated) and hot tubs. Great location next to Wanda shopping center. The bathroom is big with a blind to open and close. The room is very spacious with a great view of street and lake (a bit). The tub is big too. Highly recommend to stay!

房間還可以，温泉也挺好的，玩的也不錯，就是退房的時候氣人，到前台退房退按金，前台接待説可以先走，到時候按金原路返回，我説不着急，等等吧！因為之前看過一個點評説按金後續有點小矛盾，等了3天左右才退回。前台就聯繫樓上説讓檢查物品情況，等了兩分鐘樓上回復前台説少兩個衣架😰我當時都無語了😒真是服了，也不仔細看，你説少啥就少啥啊？後來又找到了，才給我退的按金。當時我如果要是直接走了，後續會不會麻煩和説不清楚了？誰住店會偷你們的東西？都是有按金跟着的？不是給自己找不痛快？真是服了你們了。

the hotel was great value for the price and has a few excellent points. Location is easy to get to the airport and ok for the winter attractions. Rooms are nice, though are showing their age. The facilities (gym/pool) we decided to avoid; they don't offer the resort or relaxation of other five star hotels. Food was consistently good and the club lounge is easily one of the best decors I've found. The service was consistently good from checkin especially. I would stay here again if Im in Harbin, but I would stress that I have allergies to try and get a real smoke-free room (our bathroom....)

冬季赴哈爾濱賞雪，最幸運的莫過於選對了住宿——阿爾濱特酒店（哈爾濱醫大一院羣力院區地鐵站店）用全方位的貼心服務，讓我們的冰雪之旅幸福感倍增，必須實名好評！ 酒店的地理位置堪稱寶藏，緊鄰地鐵站，出行超便捷，到王府井購物中心逛街購物、打卡周邊景點都省時省力，更難得的是坐擁濕地公園全景，拉開窗簾就能邂逅冬日靜謐景緻，晨起賞景、傍晚觀落日都格外愜意 。對於自駕遊客也極度友好，免費停車場讓出行毫無顧慮，這點真的太加分了。 房間體驗更是超出預期！全屋智能語音客控太適合怕冷不想動手的冬天，一句“小度打開窗簾”“調節温度”就能輕鬆實現，科技感與實用性拉滿 。室內温度常年保持在舒適的二十六七度，完全隔絕了室外的嚴寒，床品柔軟親膚，搭配靜謐的環境，每晚都能睡得格外香甜。房間打掃得一塵不染，衞生間乾濕分離設計合理，品牌洗護用品、齊全的一次性備品盡顯品質，細節處滿是用心。 酒店的服務更是讓人心生暖意。從辦理入住時工作人員高效熱情的接待，到入住期間有求必應的貼心迴應，每個環節都讓人倍感舒心。公共設施也十分完備，健身房、洗衣房滿足日常需求，無論是家庭出遊還是朋友同行都能兼顧到。更驚喜的是，酒店處處是拍照打卡點，歐式風格的裝修精緻大氣，隨手一拍都是質感大片，住店期間忍不住拍了好多美照。 性價比更是沒得説，在旅遊旺季能以親民價格享受到如此優質的住宿體驗，屬實難得。無論是位置、設施、服務還是舒適度，阿爾濱特酒店都做到了無可挑剔，已經推薦給計劃來哈爾濱的朋友，下次再來一定還選這裏！

幾十年了，第一次在攜程上差評，這次入住體驗真的崩潰了，用崩潰一詞毫不誇張，選了漠河市內最好的酒店，但是一宿沒睡原因是酒店晚上有大型風機運行躺在床上耳朵枕在枕頭上與噪音產生共振效果（不知誰能理解能共鳴）打去前台想商量換房被告知這種户型沒房了，我説那這個房子有問題就不應該被安排使用啊！最終協調無果！！！第二天頭疼欲裂流着淚跟酒店前台投訴，前台説抱歉，給我延遲到下午兩點退房，我攜程權益本身就是可以下午兩點退房啊！！我要求找前台經理或大堂經理被告知領導不在……結果溝通依舊無果！！！本打算在漠河住三晚的臨時買當天航班飛爾濱了。最後退房時間是下午三點半。真的真的真的真的真的超級崩潰！到爾濱兩天了頭依舊疼痛。失望至極！希望攜程平台能為幾十年老用户做主。 照片是親拍正對樓下大型設備噪音就是它造成的，我出示給酒店前台看了，讓他們酒店各位領導去住一晚感受感受我的痛苦！衹是呵呵一笑沒給任何迴應！我住的是802房

I am writing to express my dissatisfaction with a recent issue I encountered during my stay. I booked a room through Trip.com for 6 nights from December 27, 2025, to January 2, 2026. However, I mistakenly booked a single bed instead of a double bed. (Just only 1 more night on 2 January to 3 January ) When I tried to address this issue with your staff, I was only informed that I would need to pay an additional amount to make the change. With not helping and no service mind. Even if i asked to talk to your manager at first time but i got denied. Actually, on December 29th, I had already booked the room and paid for the breakfast, but I did not use either service. I never intended to ask for a refund. However, on other days when I used the breakfast service, I was still charged as usual, even though you could have helped me by waiving the charges for the day I did not use the service. I never requested anything else, but simply sought to correct the booking error by changing from a single bed to a double bed. I have stayed at various Ritz-Carlton locations, and this experience has been the most disappointing in terms of service and staff handling. After my initial request to speak with a manager was denied, the manager eventually came to speak with me but offered no solution other than to cancel the reservation. This is not the level of customer service I expected. When I requested to speak with a manager, my request was denied. This level of service is unacceptable and very disappointing. I kindly request that you look into this matter and take appropriate action to address the service shortcomings. Thank you for your attention to this matter.