Hotel Dengan Pools di Heilongjiang, China

A nice hotel with great location, 5 minutes walk to 中央大街，friendly and helpful staff top notch service (蘑菇and杜丹丹）。Great breakfast and afternoon tea.The bed was really comfortable.Overall we enjoyed our stay! Will come back again 😊 这次入住体验感超棒！酒店位置绝佳，离地铁和商圈都很近，出行购物超方便。房间干净整洁，床品柔软舒服，睡得很好。前台小姐姐蘑菇和下午茶小姐姐杜丹丹服务热情周到，还主动推荐了附近的好吃的，整体性价比很高，会再次选择！

酒店地理位置非常方便 停車場非常寬大免費 游泳池非常乾淨 且人少 如果你對這個酒店的期望和預訂價格在300以內 這是非常好的選擇。 但是很遺憾我的預訂價格接近400直逼對面的希爾頓 如果用這個價格來評價 問題就比較明顯了 泳池雖然寬大乾淨但是沒有恆温系統 實際温度我預計低於25度 酒店隔音堪稱災難性發揮現場 我連隔壁正常音量的聊天都能聽清楚 我入住時間是在深夜 一樓大堂的燈光全部關閉我甚至一度認為我定錯了酒店 第一晚房間電源系統還出現了bug被迫換房折騰 服務態度中規中矩不算熱情 但是你也挑不出太大的問題

Excellent service without any delays, free upgrade to a room with bigger beds to suit personal needs (without request). It has indoor swimming pool (not heated) and hot tubs. Great location next to Wanda shopping center. The bathroom is big with a blind to open and close. The room is very spacious with a great view of street and lake (a bit). The tub is big too. Highly recommend to stay!

Everything was good about this hotel except that the room thermostat was set too high that the room became stifling. We finally had to turn off the thermostat for the room to cool down and had to open up the blinds/curtains at bedtime for some cold to come thru the window panes. There were no openable windows in the room. We also had to open the door to allow the cooler air in the hallways to come into the room to lower the whole room temperature.

I am writing to express my dissatisfaction with a recent issue I encountered during my stay. I booked a room through Trip.com for 6 nights from December 27, 2025, to January 2, 2026. However, I mistakenly booked a single bed instead of a double bed. (Just only 1 more night on 2 January to 3 January ) When I tried to address this issue with your staff, I was only informed that I would need to pay an additional amount to make the change. With not helping and no service mind. Even if i asked to talk to your manager at first time but i got denied. Actually, on December 29th, I had already booked the room and paid for the breakfast, but I did not use either service. I never intended to ask for a refund. However, on other days when I used the breakfast service, I was still charged as usual, even though you could have helped me by waiving the charges for the day I did not use the service. I never requested anything else, but simply sought to correct the booking error by changing from a single bed to a double bed. I have stayed at various Ritz-Carlton locations, and this experience has been the most disappointing in terms of service and staff handling. After my initial request to speak with a manager was denied, the manager eventually came to speak with me but offered no solution other than to cancel the reservation. This is not the level of customer service I expected. When I requested to speak with a manager, my request was denied. This level of service is unacceptable and very disappointing. I kindly request that you look into this matter and take appropriate action to address the service shortcomings. Thank you for your attention to this matter.

房間還可以，温泉也挺好的，玩的也不錯，就是退房的時候氣人，到前台退房退按金，前台接待説可以先走，到時候按金原路返回，我説不着急，等等吧！因為之前看過一個點評説按金後續有點小矛盾，等了3天左右才退回。前台就聯繫樓上説讓檢查物品情況，等了兩分鐘樓上回復前台説少兩個衣架😰我當時都無語了😒真是服了，也不仔細看，你説少啥就少啥啊？後來又找到了，才給我退的按金。當時我如果要是直接走了，後續會不會麻煩和説不清楚了？誰住店會偷你們的東西？都是有按金跟着的？不是給自己找不痛快？真是服了你們了。

the hotel was great value for the price and has a few excellent points. Location is easy to get to the airport and ok for the winter attractions. Rooms are nice, though are showing their age. The facilities (gym/pool) we decided to avoid; they don't offer the resort or relaxation of other five star hotels. Food was consistently good and the club lounge is easily one of the best decors I've found. The service was consistently good from checkin especially. I would stay here again if Im in Harbin, but I would stress that I have allergies to try and get a real smoke-free room (our bathroom....)

設施：設施齊全 安全到家 衞生：乾淨整潔 收拾乾淨 及時 環境：環境不錯 房間不是特別大 但是也不錯 樓層很高 能看見全城 環境 服務：服務周到 有禮貌

⭐⭐⭐⭐⭐ Fantastic Stay! We had a wonderful time at this hotel. The location couldn’t be better—perfect for exploring the city. The hotel itself has a bit of old-school charm, but everything is spotlessly clean and well-maintained. The staff is incredibly friendly and personal, always making sure you feel welcome. A huge highlight for us was the playroom for children. It’s not just a room—there’s actual staff looking after the kids, which gave us some rare relaxation time. Huge thumbs up! Breakfast is a massive buffet with plenty of choice. And if you book the Horizon Club, you get free drinks and food all day long. Absolutely worth it. We’ll definitely be back!

The hotel is very easy to get to and located right where the Chinese Baroque street is. The staff are friendly and helpful, rooms are clean and does not smell. The amenities are well equipped. The beddings are clean and comfortable. The O.A Smith water dispenser was very convenient and easy to use. The lighting control was easy to use and scene settings were thoughtful. The room was equipped with Xiao Du AI voice control which was nice to have. Overall the experience was very pleasant. Would recommend.