Hotel Dengan Pools di Heilongjiang, China

This was altogether a very nice hotel. It’s conveniently located next to Harbin’s Main Street. The hotel is charming, with decoration that looks out of a Russian novel. The rooms are clean and comfortable. The room wasn’t too clean and it smelled a bit of smoke, we requested to change the room and the staff was very accommodating. I think the best part of my stay was the hotel staff, everyone was polite, helpful and lovely. It definitely made my experience better. Special shoutout to Yangyang, who was extremely friendly and helpful throughout my stay. 这是一家非常不错的酒店。它地理位置便利，紧邻哈尔滨主街。酒店很有魅力，装饰仿佛出自俄罗斯小说。房间干净舒适。房间不太干净，还有点烟味，我们请求换房，工作人员非常配合。我觉得我住宿中最棒的部分是酒店工作人员，每个人都很有礼貌、乐于助人且非常友好。这确实让我的体验更好了。特别感谢杨杨，她在整个逗留期间都非常友好和乐于助人。

I am writing to express my dissatisfaction with a recent issue I encountered during my stay. I booked a room through Trip.com for 6 nights from December 27, 2025, to January 2, 2026. However, I mistakenly booked a single bed instead of a double bed. (Just only 1 more night on 2 January to 3 January ) When I tried to address this issue with your staff, I was only informed that I would need to pay an additional amount to make the change. With not helping and no service mind. Even if i asked to talk to your manager at first time but i got denied. Actually, on December 29th, I had already booked the room and paid for the breakfast, but I did not use either service. I never intended to ask for a refund. However, on other days when I used the breakfast service, I was still charged as usual, even though you could have helped me by waiving the charges for the day I did not use the service. I never requested anything else, but simply sought to correct the booking error by changing from a single bed to a double bed. I have stayed at various Ritz-Carlton locations, and this experience has been the most disappointing in terms of service and staff handling. After my initial request to speak with a manager was denied, the manager eventually came to speak with me but offered no solution other than to cancel the reservation. This is not the level of customer service I expected. When I requested to speak with a manager, my request was denied. This level of service is unacceptable and very disappointing. I kindly request that you look into this matter and take appropriate action to address the service shortcomings. Thank you for your attention to this matter.

This hotel is really fantastic. It is clean, the staff are friendly and helpful and the location is absolutely perfect -- close to places to eat, shop and close to the pedestrian street. The room is lovely, with mini bar, a little couch, a tub and its clean and lovely. The staff brought and left me snacks, and brought me delicious fruit. Plus I found the people of Mudanjiang to be really friendly and lovely as I walked around the city.

Everything was good about this hotel except that the room thermostat was set too high that the room became stifling. We finally had to turn off the thermostat for the room to cool down and had to open up the blinds/curtains at bedtime for some cold to come thru the window panes. There were no openable windows in the room. We also had to open the door to allow the cooler air in the hallways to come into the room to lower the whole room temperature.

The hotel does very little to communicate and fully explain in detail to their guests when they check in, we did not know that the hotel was offering dinner to their to its guest on the day of our arrival, we had to ask around, and in so doing it seemed as though we where trying to get crush for a free dinner, the package we booked for had an executive lounge happy hour and light dinner, we had to prove ourselves that we had booked and paid for a package deal. The hotel really needs to improve on their service and alert their guests on what is happening in the hotel so as to avoid embarrassing and unnecessary confusion. The room was clean, but the amenities offered are not up to par. The air conditioner was not making the room cool enough. The room was hot, and the air was tight. The food was good and we were satisfied, this was the best part for my family and I, we where actually skeptical thinking that it's going to be all Chinese but surprisingly we ate more than we anticipated for. The hotel is a good hotel. Would i recommend someone to go and stay there? Yes! But they need to seriously improve on communication and overall service towards their guests, especially foreign guests who want to try out Chinese cuisines, you need to raise the bar and look for service providers who are bilingual so as to facilitate a good service. And please add more pastry recipes to your menu 😋

The hotel is a nice place to stay in Harbin. The location is perfect - right at the beginning of the pedestrian street and in front of the river. Everything is nearby - shops, restaurants and city sights. The service is good and the staff is quite friendly. The room is clean and has everything you need for a comfortable stay.

We stayed at the Shangri-La Harbin Horizon Club for three nights and were thoroughly satisfied. Great location with easy access everywhere, clean room, friendly staff overall. A lovely Reception staff named Gao, Zhongpeng was extremely warm and helpful. I contacted her online prior to arrival; she not only changed a more suitable room type tailored for our family ( 2 adults and one 10 yr) than the original one I booked , but also answered all my questions patiently, ensuring a comfortable and seamless experience for the whole family trip.

還是很驚喜的酒店，本來是打算在1903和敖魯古雅之間的過渡酒店，但是這個房間給我一種業主衹想在冬天掙錢的感覺，這真的是三百的配置嗎？硬件拉滿，床品也很舒服，酒店的細節可以看出來小巧思，浴缸的門可以打開和關閉，適應不同住客的要求，還能順便邊泡澡邊看電視 小院子也很漂亮，有個小池子，夏天應該也能玩玩水，拖鞋舒適度也在線，早餐沒趕上，因為床品挺舒服 直接睡過了😂 不過有個槽點，洗手枱水龍頭沒有起泡效果，浴缸的水龍頭卻有，不過也不影響什麼，馬桶不是電動的，不過我個人對這些也不感冒，不是電動的也挺貼合酒店整體的風格 總得來説，雖然是升級的房型，但是不同房型之間差別最大的就是面積，不過價格差也不大，我是很願意補價格來獲得更好的居住體驗 雖然挨着街道，但很安靜，以後還是會選擇這個酒店的，真心不錯

the hotel was great value for the price and has a few excellent points. Location is easy to get to the airport and ok for the winter attractions. Rooms are nice, though are showing their age. The facilities (gym/pool) we decided to avoid; they don't offer the resort or relaxation of other five star hotels. Food was consistently good and the club lounge is easily one of the best decors I've found. The service was consistently good from checkin especially. I would stay here again if Im in Harbin, but I would stress that I have allergies to try and get a real smoke-free room (our bathroom....)

寶貝很喜歡的房型，適合親子，但是進到屋裡看見地毯很臟，還有長頭髮，打電話給前台，立馬解決，説給我打掃，給我贈送了早餐，但是當我吃一半早餐又看到了頭髮了，我都無語了，希望該店能把衞生提升提升會更完美！屋裡現在不開空調很冷，開了空調又很乾燥！