Ulasan Haikou Xinyuan Hot Spring Hotel

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for choosing to stay at our hotel and for taking the time to share your honest feedback. We are delighted to know that you were satisfied with your overall room experience and service, which is a great encouragement to us. At the same time, we sincerely apologize for the noise issue you experienced after the room upgrade. Our intention was to provide you with a better stay, but we failed to adequately consider the potential disturbance from the laundry room during your rest in our room arrangement. This was indeed an oversight on our part, causing you a less than pleasant experience, for which we sincerely apologize. To express our apologies, we hope to offer you a room upgrade (ensuring a quiet room) for your next stay, or arrange a special stay care service to make up for this regret. Thank you again for your valuable feedback, which helps us continuously improve. All of our staff sincerely look forward to your next visit, so that we can have the opportunity to provide you with a truly comfortable and satisfying stay. We wish you a pleasant stay!

Jawapan daripada Pihak Penginapan: 尊敬的賓客您好，感謝您入住鑫源温泉大酒店並對我們酒店的整體環境和衞生感到滿意與認可。酒店自助早餐包含中西式餐點，從牛奶、現磨咖啡、豆漿到酸奶，從包子、麪條、粥到麪包、甜品、水果等等，早餐配備了52款自助早餐樣式，菜單三天一換，雖然有不少客人給早餐好評，但沒能讓您滿意是我們做得還不夠好。酒店會持續升級早餐的種類與口味，希望您能再次光臨品味，如果您有喜歡吃的種類，歡迎您告訴我們哦，我們一定給您帶來不一樣的早餐體驗！

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for taking the time to provide your valuable feedback. We sincerely apologize that your stay was not perfect. To offer guests a variety of room experiences, we have updated rooms on different floors as planned. Our Deluxe VIP Rooms and Smart Voice Rooms are newly renovated, each with its own unique style, and all offer indoor natural hot spring baths! We will also update the remaining rooms as soon as possible to ensure a satisfactory stay for every guest. Your feedback is highly valued by the hotel management. We will continuously improve based on your opinions and suggestions, and we look forward to upgrading your room for your next stay!

Jawapan daripada Pihak Penginapan: 【Experience the Qilou Historical and Cultural Street/Yundong Library/Popular Instagrammable Spots】Dear Guest, welcome to Xinyuan Hot Spring Hotel! We appreciate your choice and satisfaction in choosing our hotel. Your recognition and satisfaction are our greatest honor! Located in the heart of Haikou, the hotel is adjacent to Mingzhu Square, Wanghai International Plaza, Civil Aviation Building, Riyue Plaza Duty-Free Shop, and more. In the beautiful mornings or evenings, you can stroll or jog in the People's Park across the street, experiencing its cultural charm. Late-night snacks and seafood are also available! The Haikou Qilou Historical and Cultural Street, with its unique architectural style and historical heritage, is a microcosm of modern Haikou's history and culture, gathering the essence of traditional culture and art in Haikou and even Hainan. Located on Zhongshan Road in Longhua District, it's only a 15-minute walk from Xinyuan! The best journey in life is discovering long-lost warmth in an unfamiliar place. Making every guest feel at home is our responsibility and goal. We look forward to your next visit!

Jawapan daripada Pihak Penginapan: 【市中心天然温泉/自助早餐/交通便利/設施齊全】尊敬的賓客您好，很高興您對酒店各方面有滿意的評價！在客人入住前，我們的客房主管都會對房間進行檢查，床上用品一客一換，都有按照正規的管理標準執行，請您放心入住！另外為了滿足客人的住店需求，我們還提供住客可免費體驗21F健身房，3層停車場，室外温泉泡浴等設施服務，新增了17樓免費自助洗衣、烘乾機等設施，讓您在店期間更享便利！希望親愛的您時刻記得在海南這美麗的小島有鑫源這樣的一位期待者在等您哦！

Jawapan daripada Pihak Penginapan: Dear guest, thank you for choosing Xinyuan Hot Spring Hotel! The hot spring water that we are proud of is extracted from 830 meters underground, from volcanic rock and karst underground hot springs. With a slightly alkaline quality, it is rich in various minerals and trace elements, providing your skin with soothing, calming, moisturizing, hydrating, anti-inflammatory and anti-aging effects. That's why it feels so smooth after a bath! We have brought the hot spring water into every room. Your room is equipped with a unique wooden bathtub, along with complimentary mugwort and rose petal bath, as well as disposable bathtub liners and disposable bath-specific underpants, ensuring your comfort and convenience. Meeting is fate, and we will cherish every precious moment. We only want to leave the best for you, as a precious memory.

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for choosing to stay at our hotel and for taking the time to share your experience with us. We highly value your feedback and sincerely apologize for the unpleasant experience you had during check-in. We have immediately conducted a thorough investigation into the issues you raised: The front desk staff did explain to you the details regarding the double scenic area tickets, but due to insufficient communication or language comprehension differences, you may not have received the information accurately. We sincerely apologize for this. Additionally, we understand that the front desk colleague first attempted to ask your nationality in English to provide more personalized service. When no clear response was received, to minimize communication barriers, they then tried to communicate in other languages. We absolutely respect the nationality and cultural background of every guest. The staff's intention was to assist you with a smooth check-in process and there was no intention to offend. However, if this made you feel uncomfortable, we sincerely apologize and will further enhance our staff's training in cross-cultural communication and language services. Thank you again for your candid feedback, which has helped us identify areas for improvement in our service process. We sincerely hope to have the opportunity to serve you again in the future and show you our enhanced professionalism and enthusiasm, providing you with a better experience. Wishing you a pleasant journey and good health!Best regards,

Jawapan daripada Pihak Penginapan: 【交通便利/設施齊全/温泉泡浴/自助早餐】尊敬的賓客您好，小鑫很高興能有緣在海口與您相遇！酒店是機場穿梭巴士一號線始發站，於早上06:00-晚上21:00，每半小時一班，讓您入住放心，交通無憂；另外我們處於市中心位置，毗鄰明珠廣場、望海國際廣場、日月廣場免税店，與美麗的“人民公園”隔街相望，不僅位置優越，交通十分便利，這樣的位置給賓客吃、住、遊、娛、購提供了極大方便， 而且酒店熱情的員工會為您的出行保駕護航， 入住期間您有任何疑問都可以聯繫酒店前台同事， 我們以“ 家人愉悦的心情” 至上，我們用最貼心的温暖服務去感動。希望親愛的您時刻記得在海南這美麗的小島有鑫源這樣的一位期待者在等您哦！

Jawapan daripada Pihak Penginapan: Dear Guest, we are very sorry that you experienced such an inconvenience during your stay. We fully understand your fatigue and dissatisfaction. We have taken your concerns about poor soundproofing and noise disturbances in the early morning and public areas very seriously and sincerely apologize. This did indeed seriously affect your rest and accommodation experience, failing to meet our standards of comfort. Regarding the issues you raised, we will conduct an urgent internal communication and investigation, strengthen noise control in guest rooms and public areas, provide earplugs and other sleep aids at the front desk to ensure they are readily available when guests need them, and provide service response training to relevant staff. Your feedback is crucial to us, making us aware of our service shortcomings. We apologize again for your unpleasant experience and look forward to providing you with a completely different and comfortable experience in the future.

Jawapan daripada Pihak Penginapan: 【Indoor Hot Spring Bath/Personalized Service】Dear Guest, We are delighted that you appreciate our service! Xiao Xin's signature hot spring water comes from a volcanic karst underground spring extracted from 830 meters underground. The slightly alkaline water is rich in various minerals and trace elements, providing soothing, calming, moisturizing, hydrating, anti-inflammatory, and anti-aging effects to the skin, leaving it feeling smooth after bathing! We have introduced the hot spring water into each guest room, allowing you to enjoy a natural hot spring bath in your room. Each room also provides a red wine and rose petal bath, along with disposable bath liners and disposable bath underwear for your peace of mind and convenience! The hotel also features a panoramic rooftop gym, outdoor hot spring bath, self-service laundry facilities, a coffee shop, and a business bar, catering to your refined lifestyle. Xiao Xin invites you to experience a wonderful journey together!

Jawapan daripada Pihak Penginapan: [High-quality buffet breakfast/natural hot spring water/clean and hygienic] A comfortable environment can energize you for the whole day, and your positive review will also bring Xiao Xin a day of joy and happiness! The Xin Restaurant on the first floor offers a high-quality Chinese and Western buffet breakfast at a reasonable price. The hotel has always been committed to improving the quality of its breakfast by incorporating customer suggestions and feedback. The menu changes daily, featuring a wide variety of hot dishes, cold dishes, hot pot dishes, and Chinese and Western pastries. The beverage section offers freshly ground soy milk, juice, hot tea, and even freshly ground coffee beans – the aroma of coffee fills the air! Here, we will, as always, welcome you back with a warm smile! Wishing you a happy day!