Pengguna Tetamu
23 November 2023
Half hour bus ride from Hakone Yumoto, then 5 min walk from the bus stop. The building is nice, lobby and restaurant fairly slick. The staff are polite enough. The room was average, a little on the small side but clean. Despite the place being a bit expensive the staff told us to make our own bed, which ive never experienced before at an onsen hotel. There are no showers in the rooms. The onsens were very poor, 2 small private use tubs that you can only use once. Seems like they hadn't been completed properly as there was white plaster residue all over the walls. No view from the onsen, I'm not even sure it was onsen water. There were no other large single sex onsens, no outdoor onsens etc. The sushi was good though far too much rice which made it get boring quick. Breakfast was Japanese style bento, included vegetables, salmon roe, a block of fat that was supposed to be meat? with rice and miso soup. No coffee or juice, just water provided The staff lock the buildings doors at 10pm so you cannot leave to get food, drink or smoke after then. The hotel has no vending machines and does not sell snacks. Drinks are available at restaurant prices until 10pm, to consume in your room. No complementary bottle of water in your room either, but signs saying "you can drink tap water".. Checkout is 10am and we were asked to promptly leave then, when I asked if a shower was possible after breakfast, despite there being 0 other guests. Perhaps people that enjoyed here came to view other things in the area, as the ropeway is close, but as a relaxing onsen break it was terrible and overpriced. This is perhaps why no other people were staying.
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