Hakone Fuga (Adult Only)

整體感覺良好 地點在T線巴士由箱根湯本去桃源台 在252号站仙石高源落 大約半小時多 車站到酒店要步行8分鐘左右 Check in了 在對面入住 左右也是他們 酒店內環境也舒服 晚餐味道不錯 早餐普通 室內風呂的溫泉沒有太大感觉 沒有溫泉味道 露天大浴場環境細

特別好，妥妥日式風格，新宿高速巴士直達【仙石高原】🚉，下車看到羅森走六七分鐘到酒店門口。 如果第二天約車taxi得和酒店前台提前預訂，他們上午都滿了，下午酒店的shuttle bus把我們送到下一個酒店（不遠，2.3公里，十分鐘以內）。 一共就24個房間，因為 每次吃飯 最多12桌，18:00給前台打電話説可能晚到10分鐘，直接把我們安排到19:45吃晚餐，日式套餐 一道一道上，服務特別好，也很美味。 傍晚到達進房間，很暖和，房間熱空調他們已提前打開，這季節晚上的箱根真的很冷，進了酒店就放鬆了。 泡完温泉關空調，泡完為什麼特別熱🔥吃飯，睡覺。 本來是公共浴池，可能我們去的晚，晚上和白天，都泡成了 私湯。早晚男生和女湯會更換一次，大浴池有露天風呂。

服務一流，食物精緻

不錯！下次去箱根還會訂這家酒店

好正就好正

洒店服務、設施、食物良好，員工服務友善。

房間整潔，清爽，服務優好

Disappointed. 2nd visit to Hakone Fuga. Not the same anymore. Where should I even begin. Check-in Process was a disaster. No one noticed that we had arrived nor assisted to carry our luggages from our car. What a huge difference from our first visit to Hakone Fuga. Hotel staff were more focused on domestic tourists than foreign tourist visiting. Despite arriving before 2 couples (domestic tourists), they were allowed to sit at the bar counter and were served more professionally than the front desk staff that served us who did not seem very clear in the check-in process. Furthermore, they placed us at the 2nd level and the staff didn't go the extra mile to carry all our luggages up, and we had to carry some of it ourselves. No suggestions from staff to assist us to carry it down upon check-out, we had to do it ourselves too. No introduction to the room because I mentioned we visited before once, but the room type was different from our initial stay. He carried one of our luggages up, and walked us to our room, and left. Very poor hospitality compared to our first visit The only saving grace was their dinner/breakfast staff at the restaurant as the service there felt genuine and sincere. Fusion food for the dinner course lacked the authentic Japanese experience we were looking for. If you expect to charge your guest almost 99,000 yen per night, please be prepared to UP your service and standards as they have completely fell short from our first visit to Hakone Fuga. We will definitely not return again because the entire experience felt like we were "ghosted" by the hotel staff. If I have to rate the first visit to the second visit, it was 9/10 to 1/10 (service staff efforts dinner/breakfast). Also, if you are going to practice double standards (Japanese Customers vs Foreign Tourist), please do us a favor, don't advertise your ryokan/hotel to international tourists. You completely let us down, Hakone Fuga. We wasted our 99,000 yen on your hotel for 1 night. Other ryokans charged us lower and the service was impeccable. You need to, seriously, REFLECT

露天風呂付の客室に宿泊しました。保養所を改築した施設らしいので豪華さはありませんが、部屋は、ひとりで泊まるには十分な広さです。ネット環境も箱根にしては不便なく、ワーケ―ションには適しているのではないでしょうか。食事は、あまり覚えていないので、可もなく不可もなくという感じです。美食を求める方は、箱根にはクオリティの高い料理を提供するオーベルジュが数件あるので、そちらをおすすめします。落ち着いた静かな宿なので、ゆっくりすることができ、コスパは悪くないと感じました。