Hotel berhampiran Murakami Jiro Shoten di Hakone

First and foremost, the hotel is just a road across the Yumoto station and bus stations towards all places in Hakone and is extremely convenient! The service was excellent and took my request in swift and prompt response. There is even a souvenir shop that gathers almost all kinds of souvenirs of the area. You can pay a little more to book a private onsen bath for yourself or your family. Will visit again if I come back to Hakone again.

It’s a nice newly renovated building, with pretty garden views … but for the price the service was lacking. Queuing up to check in via a machine was a miss, and as a vegetarian I struggled at the expensive buffet. No help was provided when I asked for it, no reply to feedback left for management either. Next time I’d stay elsewhere and just pay for day use of their pool area, which was certainly fun for our 3yo.

Terdapat bas ulang-alik percuma dari Stesen Odawara, dan pengangkutannya sangat mudah. Semasa daftar masuk, kami mempunyai minuman, pencuci mulut Jepun dan kemudahan kemudahan, dan juga menyewa pakaian renang, supaya kami boleh menikmati tempat mandi awam yang besar.

Nous sommes restés 4 jours avec nos 2 enfants de 2 et 4 ans dans une chambre de style japonais avec vue sur la vallée, très confortable, lumineuse, d’une propreté irréprochable. Nous avons énormément apprécié l’accueil de nos hôtes, très chaleureux, parlant très bien anglais et soucieux de nous fournir conseils avisés et bons plans pour que le séjour se passe au mieux. Le onsen est un must dans cet établissement. Je recommande vivement.

This hotel is in a really convenient location about a three minute walk from Odawara station. A previous review said that it was in a bad area - I disagree - yes there were a couple of bars nearby but nothing in Odawara is particularly seedy and we felt completely safe, even coming back at night. Nor did we hear noise at night time. Although the rooms are small, the place was scrupulously clean and we had every facility in our room that we needed (except for wardrobe space) so we lived out of our suit case for a week. The staff were friendly and there were fresh towels and water left every day. At reception there was a range of free items such as robes, toothbrushes, wash cloths etc that you could pick up as you needed Odawara is a charming little town and a good base for exploring the area. My son was teaching there and we spent a couple of days in Tokyo, saw Mount Fuji from Hakone, visited Yokohama and Kamakura and even went on a longer trip to Sendai which by Shinkansen (changing in Tokyo) was possible for a day trip.

在箱根算是性價比很棒的一家溫泉酒店了 含雙人晚餐自助 早餐自助 餐食種類豐富 味道也很好 晚餐還有各種酒水 不過建議晚餐一定準時到餐廳用餐 去晚了很多餐食就沒有了也不再補充 房間裏沒有沐浴液跟洗髮水 可以跟前台索取 房間的抽屜裏有一次性毛巾提供 可以帶去-1樓的溫泉使用 同時抽屜裏也有浴衣提供 酒店一樓大廳入口處也有木屐提供 前台的服務挺好的 我們要打車 用翻譯軟件溝通幫我們叫了車 但是老舊也是他的問題 走廊地毯散發潮濕的氣味 房間部分設備老舊 衛生間特別特別小 我跟朋友在裏面都轉不開身 上廁所跟洗澡都很困難

The owner is totally unprofessional. On the arrival night, we came in late at night due to flight delays and the owner initially refused to let me and my brother in even though we had paid for our room already. After letting us in, he put us in a room without any beds and left us to sleep on the wooden floor; he called it the Japanese style. He never took the time to explain how we should bed the room or what to do. He just left us there to figure it out. The second night, we asked to change rooms and the owner obliged. The second night was better sleeping wise. During our entire stay, the owner, refused to allow us to eat breakfast, lunch or dinner at his restaurant claiming that there is no food; even though we picked his hotel because of the good reviews on the restaurant. Interestingly, Japanese visitors were allowed to eat there, which looked very weird. Due to the location of the place, there is no easy access to other eating places. On the check out, the owner told us that we have to pay for the late check in, which we obliged and paid the entire bill as he gave it to us. As soon as we left, the owner sent an email accusing us of steeling drinks in the minibar; we drank one can of soda from the minibar, with the idea that’s why there were for and that the owner would add that soda to the final bill, which he did not. Not only did he accuse us but he said that he has sent our passport pictures to the police for theft; all for one can of soda. Who does that!!! We called him to try to make payment but because of his limited English, we could not pay for that soda. So we asked a client of ours who is Japanese to speak to him so that we can pay for that soda and he refused again stating he doesn’t want to deal with this anymore. Initially, we did not want to leave a review because we simply didn’t have any good things to say about the place or it’s hospitality but after experiencing this nonsense, we felt obliged to let other people know about our experience there. Therefore, we strongly recommend not using this place as same thing may happen to other foreigners like us.

箱根湯本へ癒しの旅。 お世話になった宿は、箱根の山々に囲まれた自然を感じられる箱根湯本ホテル。 開放感のあるエントランスにはアメニティ浴衣、お香やゲームも置いてあります。 鮮やかな浴衣はレンタル料300円になるけど、ここに置いてあるものは基本無料で貸し出しOK。 とりあえず浴衣とお香を持って、お部屋へ… お部屋はプレミアムルームだったんだけど、窓から一望できる壮大な新緑の景色が最高！ スタイリッシュな中にモダンな雰囲気も感じる空間と、窓から見える壮大な新緑の景色は最高の贅沢です。 台風が近づいてたのもあって大半が雨模様だったんだけど、木々に滴る雨の風景も風情があってすごく素敵。 これはずっと見ていられる、癒しの光景ですね。 美肌成分のメタケイ酸が通常の温泉より3倍も含まれている美肌の湯、新緑の世界にある温泉もすごく良かった。 脱衣所も広々としていてすごくキレイだし、浴場には露天風呂もあります。 自然を感じながらつかる温泉は贅沢空間、日々の疲れも吹っ飛びめちゃくちゃ癒されます。 お天気が微妙だったので今回は行くのを控えたけど、屋上にはプールと温泉湯と同じ成分の足湯もあり。 夜は満点の星空を眺めながら足湯に浸かったり、夏季限定になるけど自然を全身で感じながらプール遊びも楽しむことができるみたいです。 お部屋のバスルームのお湯も温泉水。 内風呂で温泉湯が楽しめるっていうのも、すごく贅沢に思えますね。 卓球など、余暇に遊べるところもあり。 スタッフさんは皆親切だし、心身ともに癒され楽しむことのできるホテルです。 旅へ出る時、私はのんびりと過ごす派。 あまり外を動き回る方ではないので、旅行の満足度は宿で決まる！ なので、今回は最高の気分になれた旅。 心身ともに癒され、すごく楽しむことのできました。 駅からのアクセスもGOOD。 箱根湯本の駅からは、バスで10分ほど。 100円で乗れるバスも出てるし、タクシーでもワンメーターで行くことができますよ～。 ちなみに現在、YouTuberの“のえのん”さんの個展- NOENON solo exhibition -が開催中。 せっかくなので見に行ってみたけど、ぬいぐるみの迫力が思っていたよりすごかった～！ こちらの個展は今月末まで開催しているみたいです。

It was obvious from arrival that this hotel is brilliantly managed. In a clean and beautifully decorated reception area we were welcomed in a friendly and professional manner. Our room was spotless, well designed and comfortable with a fantastic view of the ocean and everything you could possibly need, even including bilingual TV!! I think the view improves the higher the floor, so aim for the highest of the twelve levels you can get! We were only able to stay one night, so couldn’t experience all of the countless facilities, but we absolutely loved the amazing and Brilliantly designed Bade centre with its beautiful swimming pool complex, impressive fitness centre and hot spring baths!! We had sunny but cool weather but swam outdoors in the heated pool area!! Brilliant!! There is a lounge area that serves a variety of food with specialities and themes. It’s very nice and has a well stocked bar, but it isn’t cheap!! Friendly service and a relaxing atmosphere, but “expensive”!! The buffet dinner though is good value with a wide range of tasty international dishes to suit all tastes! Go to the buffet for dinner!! The breakfast too was international and delicious. The dining room service was unbelievably friendly, thoughtful and professional!! Have no worries about choosing this hotel!

Hotel Senkei is located about 12 minutes by foot from Hakone Yumoto station. This was a ryokan—not a regular hotel. We slept on comfortable futons in a room separate from the living area. The room had tatami floors. There was a kotatsu—a heating area under a table that’s covered with a large blanket. We sat on low chairs and heated our legs and feet to warm up. The ryokan has two onsens. One open air onsen on the 5th floor was private with separate times for men and women. The public onsen on the ground floor had separate baths for men and women. The 5th floor onsen’s water was hotter than the public onsen. Breakfasts and dinners were served in our room. The presentation of the dishes was beautiful—a work of art for the eyes. Many dishes were unknown to us but each was fun to discover and savor. Our room opened up to the mountain across the river and we could see the cherry blossoms trees on the hillside. Not many but each stood out against the green mountain. Autumn must be a wonderful site with the changing colors. Our server was Chie and always polite and gracious. After dinner she asked what size yukata we were wearing and provided new ones for the next day. Hotel Senkei is older but does not lack any charm. This was our first experience staying in a ryokan and we were not disappointed. We would love to return in the future.