Hotel berhampiran goldbekHaus, Hamburg

I wish to drop you a line to let you know, the calm and businesslike manner Miss Esther took in answering me on the phone. She helped me with the shipment of a package, which had been left there by a colleague of mine during a previous stay. When I called the hotel to organize the shipment, she immediately listened to my request and was available to give me directions and the necessary help. I would like to say that nowadays professionals like her meet less and less, and that is why I thank her very much for the help and professionalism you have shown me.

Wundervolles Hotel für super Preis Lage: Liegt in Eppendorf Nähe zum UKE & Einkaufszentrum Nedderfeld Wohngegend im unmittelbarer Nähe Empfang: Außerordentlich freundlich & hilfsbreit trotz Kundenandrang & viel Stress 24/7 Rezeption Leider längere Wartezeit, da 1 Rezeptionist, welcher bereits mind. 1 Kunden am Bedienen ist Hotline absolute Katastrophe! Stets kundenfeindlich. Entweder grießgrämig oder patzig & unwillig Lösungen zu finden Zimmer: Sehr ruhig trotz der Nähe zur Hauptstraße, jedoch nicht mucksmäuschenstill Sauber, aber nicht klinisch rein The niu hotels-App sehr nützlich, jedoch reagiert sie als Schlüssel oftmals nicht ”schnell” genug wie die Zimmerkarte Zimmerschlüssel funktioniert nicht jederzeit zuverlässig Zimmerausstattung: Gemütliches Bett Gemütliche und zahlreiche Kissen Geräumiges Badzimmer mit abschließbarer Tür Klimaanlage Großer Fernseher inkl. Radio und eigene Musik abspielbar über Bluetooth-Boxen Getränkegutschein, sofern keine Zimmerreinigung gemacht wird Blickdichte, lichtdurchlässige Vorhänge&Verdunklungsvorhänge Fenster können geöffnet werden Kein Ganzkörper-Spiegel Keine Gepäckablage Im Bettbereich relativ beengter Weg Keine Kosmetiktücher vorhanden Wenig Steckdosen: 1x am Spiegel 2x im Bad 2x Bettseite + Usb-Anschluss Sehr starke Klimaanlage/ Lüftung Frühstück: 45 Min. Slots ab 6:30-10:15 Uhr oder Sa/So bis 11 Uhr Sehr vielfältige Auswahl Handschuh-Pflicht Kalt-& Warmspeisen Vielfältige Getränkeauswahl Nicht stark beengte Sitzplätze Info wünschenswert über : Gäste ABC in der App Baustellen in der Nähe

It’s an okay hotel if you are in Hamburg. Located close to the main train station so it’s easy to get to. However it is right infront of the police station. The hotel atmosphere is a bit outdated. They do have a wellness area but the layout is a bit weird so it wasn’t really relaxing. No are where you can change out of your clothes (and no bathropes available). You have to walk through the sauna area (where you are normally not so dressed) to the gym area (where people are dressed). Furthermore people use the attached rooftop balcony to hang out in the Evening. So people walk through in their street clothes as well. However, the staff was always nice.

We stayed here for a week last August and from start to finish, the staff were SUPERIOR. Room was clean and tidy, breakfast was great every day with a varied and changing selection, the location was perfect for shopping and restaurants, but what really wowed us was the people. Every single person we came into contact with was so lovely, accommodating and ready to help us. Even when I would go outside to smoke at 4am, the person working the front desk was wonderful. I would most definitely stay here again next time I am in Hamburg!

STAY AWAY. I am a very fair minded traveler. I was making a trip to Hamburg in August, so I knew I should plan for dealing with potential hot weather. I did extensive searching, including on TripAdvisor, specifically filter for the room having air conditioning. Nyce came up in the top of every search and clearing listed ”air conditioning” as one of their amenities. So I made a reservation and prepaid per their policy At the actual hotel [yes, on a hot weather day] when I entered the room there was NO A/C and mor even a fan. Only one window that could be cracked open approximately 6 inches. The room was a suana. When I talked with the reception desk the staff had harsh attitude and demanded to see where air conditioning had been promised. I showed them multiple screens, but their response was ”Google lies all the time”. I even offered to accept a partial refund [one of the two prepaid nights], but that was met with an even worse attitude. I left for another hotel. The Courtyard By Marriott about 5 minutes away was newly constructed, extremely helpful reception staff , and FULLY AIR CONDITIONED. The reception even told me ”Please go check the room, we want you to completely comfortable”. The room was at beautiful and yreat quality...and was almost the exact same price as the single room at Nyce A day later I received an email from Ntce site management. They request screenshots and I supplied, bit had the same dismissive ”blame the customer” and stated they would make no refund at all. Do yourself a favor and STAY AWAY from this property, you simply cannot trust them.

Booked here for a business trip. All was generally fine with the hotel. You need to climb a fair number of steep steps to the rooms. Overall: Clean room, comfy bed, desk to work from, good shower. The only oddity was that I had to check-in with a sister hotel across the road (Hotel Residence), where the staff were friendly and the check-in was quick.

Great location. Easy to get around and get back to the place at night. If you're a light sleeper I wouldn't recommend the shared rooms, people coming back late at night, the doors close quite loudly. My only complaint is that I received a keycard to the wrong room and walked right into a private suite.. Nobody was there thankfully and I just walked right out, but if I were staying in a private room I would hate to think that strangers could just walk into my room where all my belongings are lying around. Otherwise clean and quite a cool environment.

I stayed in ”Alte Wache” hotel 2 nights for working reasons, arriving by taxi from the apt. The kindness, courtesy and service efficiency of the gentleman and the lady at the reception deserve a top rate. They both are a great example of care and warm hospitality, making every guest feel really welcomed. The lobby is nice in its old fashion style, the double room is spacious, perfectly clean and silent; breakfast was very good, and much better than some 4stars hotel: the tea blend selections very appreciated and the fresh flower on the tables a lovely, precious gift!! 2 small suggestions: 1) the morning waitress should be a little bit more smilying; 2) do not accomodate a person alone in a dinner table for 6. The hotel is also extremely close to city center (walking distance), so I really reccomend it!!

Super Service, nur die Getränkeautomaten kalt/warm hatten Probleme, das kann aber daran liegen, dass nicht mit so vielen Gästen gerechnet wurde. Da könnte man noch daran arbeiten. Die Angestellten haben sich krumm gelegt, um dem Gast gerecht zu werden. Hoch Lob den tapferen Recken. Sofern wir wieder nach Hamburg reisen, werden wir wieder in diesem Hotel einchecken. Ach, was noch zu erwähnen sein sollte: Super Anbindung zur S1 und U3, die fahren in alle Richtungen

Positive: From the price performance perspective it is a nice hotel to stay overnight or at most two nights. Clean rooms and bedding. Small rooms, but comfortable. A very nice local bar/pub beside the hotel where you can eat, drink and watch sport games Negative: Not enough electric sockets. None beside or close to the beds. Hardtime if you have sleeping aid machine. I had to ask an extension cable and multi socket and they provided. Car parking in 5 min walking distance not a big deal, but dropping off or loading your luggages at the front door of the hotel is problematic. Either you block the bike road or sidewalk or have to stay in a paid park area. Each time you get punished by local people :) The worst thing we experienced was the outage of the internet and they could not fix it in 48 hours.