Hotel berhampiran China Socialism Youth League Hangzhou Branch Establish Former Site, Hangzhou

Good location. Staff was very friendly and helpful. They shared a wechat so we could communicate and ask for things. Took bags to our room. Breakfast was good. Even prepared a breakfast for us the second day when we had to leave early for a flight and would miss breakfast. Room was nice.

The room is pretty big and clean. Location is farther from the metro and West Lake than I expected. But we love the robot experience!

This is a newly opened hotel under Ibis brand. The check-in section is located on the first floor and the rooms are located on the fifth floor. You will also find the laundry room, hotel’s breakfast section and lockers on the fifth floor as well. It is like a complex in a compact. Rooms are very good and well-maintained. Everything about the room is perfect. Inside the building, there are also plenty of restaurants and also Starbucks. You can walk nearby to several places and there are many shops outside the building. I recommend you this hotel.

I stay at one bed dorm without window room, size 2x5m as showed in trip.com apps. At first this dormitory hotel gave a good impression: its hv many toilets and bathroom, all in quite clean condition, because always have standby cleaning service on shift. But at my last day stay, i don’t know what happen, the aircon in my room not cool at all, even i’d report through hotel’s wechat account, Their amneties is perfect: many hairdryer in bathroom, don’t forget to bring your own bath slippers when staying here. There provide coin washing machine, and there are infuse water, hot/cold water, microwave and refrigerator in the lounge. The only thing that bother me is the carpet inside the lift to hotel is very dirty, but maybe it’s because they share lift with Xintian art&craft garden building.

The hotel excels due to its personnel; the lady at the front desk is just outstanding. 人很努力 is an incomplete description of her abilities. She is always caring and helping all guests with utmost quickness and efficiency; language is not a barrier, she is quick enough to use translation apps in order to communicate and solve any of our problems. I am a journalist and have worked at Sheraton hotel in Buenos Aires while studying, so I know what to expect from hotel personnel. Also, housekeeping people are extremely efficient and nice, always ready to help no matter how difficult our demands are.

i have used this place for a few years now, whenever i come to hangzhou. the reason is, the location is perfect, only a 5 minute ride from west lake. the price is really reasonable and the design of the rooms is both pretty and unique (they also have additional amenities like a washing machine and small kitchen, plus a seating area and fantastic views of the city). but most of all, by far and away the main reason to come is the staff. it doesnt matter what time of day or night, or whatever the problem or request is, they are only to happy to fix it. being a foreigner, communicating online makes it far easier for me and with their help the whole travel experience is smooth, pleasant and comfortable. i really couldn't praise them enough - fantastic!

Great location , located at the edge of West Lake scenic zone . Close to public transport ( MTR and buses) Front desk team is excellent, friendly, helpful and knowledgeable ( able to provide transport and tourist attraction information ) especially Chiu Hua Room is spaces and clean with good sound proofing. Housekeeping team is always attentive to details. The restaurant setting with an outdoor section is comfortable and the breakfast variety is great, give a lot of options for different preferences.( Western / Chinese ) , waitress are friendly and helpful . Overall we enjoyed our stay and would highly recommend to our friend and relatives , great value for money for a 5 star hotel .

We experienced a premium hospitality stay here during our trip in Hangzhou. The staff are very accommodating and welcoming as they promptly provide our requests. The room is spacious and tidy . Kudos to the bed, it’s very comfortable to sleep on. We also love the fusion of the Western and Chinese breakfast style The location is also accessible to go around West Lake . Highly commendable for Hangzhou travelers. We will surely come back!

It's a little far from the station, but it's not cool and the hotel is clean The room is also quite large, so I'm satisfied that I can use it comfortably. It was quite soundproof and there were no noisy facilities around it, so I could sleep comfortably. If there's anything to be desired, there's no separate bathroom shower, and I booked it for two days, but he knocked on the door around 10 o'clock and asked if it was okay to clean the room, and he cleaned it. I'm glad I woke up and was working, but if I was sleeping and knocked on the door at 10 o'clock to clean up, it would have been unpleasant.

Hotel is very well located to the West Lake. Approx 15 mins walk. It is close to the night market and also a number of food halls. There is a coffee shop right downstairs on the right hand side of the hotel which makes great coffee. There is also 7/11 shop. Metro is also downstairs less than a min walk away. First impression checking in wasn’t great - English on checking in was difficult. Probably due to slight language barrier felt not as warmly welcomed as other hotels. I expect hotels that receive foreigners should have basic level check in. They also were very particular on how who should go into each of the three rooms but I said it we will sort this out between us. After that it was fine we went to our rooms. Rooms are quite outdated and could do with a bit of an upgrade especially with handles coming loose. Rooms come with bath robes, tooth brush, toothpaste, combs, Ted Baker toiletries (shampoo, conditioner and shower gel) and slippers. They also provide water bottles daily and there are ones you can take free as you head out towards the lift which is a nice touch. The hotel housekeeping staff were the best despite language barrier they were very polite, courteous and professional. Very helpful as well. There was a housekeeping lady who came to help us with wifi as we did not have a China mobile number and she also knew we had three rooms booked. She helped with two of the rooms and asked if the other room needed help but they didn’t. There isn’t much of a place where guest can relax as they come back to the hotel. There is a small space on the left hand side as you enter the hotel which has a football table, toy dispenser machines, limited seating area. For anyone who wants good location to West Lake I would say this is it. However I think there are better hotels out there. Closeness to food and restaurants is a bonus. Rooms are clean but could do with an upgrade. It’s weird to have a window in the shower room that is directly onto the room as doesn’t give much privacy if all lights on. Overall 8/10