Ulasan Atour Hotel (Hangzhou West Lake Pinghu Road)

Atour was a great hotel with all the amenities you could need. The service was efficient and friendly. The location was also great for sightseeing.

The hotel is not bad the reception are very kind just need to clean more some spot in the room and the fruits in the breakfast better to more fresh.

Clean and modern. It meets my basic requirements. Custom service is friendly and helpful.

the hotel is beautiful, the staff is helpful and friendly

Although is a bit walking distance from metro station, still quite convenient surrounding with food. Customer service is the best I ever experienced in any of my travelling. Staff are friendly, efficient, and treat every guest with exceptional hospitality. Would recommend.

Staff are friendly and helpful

Clean and comfortable to stay with a kid during the golden week. It takes 10-15 minutes to be at the west lake and start exploring. Evreything is simple and functional with a pleasant breakfast room for the morning.

Check in was a little complicated as I think they thought we had just arrived in China! Once this was cleared up we shown to our room. Unfortunately our first room smelt smoky and we were quickly allocated another room and presented with a complimentary fruit box. We enjoyed our stay very, the room had all we needed. On leaving we were presented with a gift for national holiday weekend 🙂

Clean hotel with great service. Location is good. Within walking distance to west lake.

非常不錯，就是停車位太少了，我們到的比較晚，酒店幫我們升級了大床房，這個床特別的大了，睡起來也是特別舒服。

房間乾淨整潔，前台接待很有禮貌，很貼心的辦理升級房型服務。離西湖很近，很方便，下次來杭州玩還是可以考慮再來

枕頭很舒服，住完之後就在微信小程序下單了亞朵的枕頭。睡眠不好的注意不要選臨街的房間，靠近停車場那一側比較安靜。地理位置很好，距離西湖銀泰商業區步行距離15分鐘

前台小夥很熱情，瞭解到孩子生日，特意送了禮物和水果盤，還送了早餐，為出行添了一份温情。杭州西湖很美，下次再來。

酒店入住體驗非常棒，進門的竹居非常舒適，前台服務貼心周到，房間設施齊全，早餐豐富好吃，酒店周邊交通、購物和餐飲便利，是出行的理想選擇。