Sofitel Hangzhou West Lake

Ulasan Sofitel Hangzhou West Lake

Sofitel Hangzhou West Lake

No. 333 Xihu Avenue, Shangcheng District, Hangzhou, Zhejiang, 310002, ChinaLihat Butiran Hotel
Sofitel Hangzhou West Lake
Sofitel Hangzhou West LakeSofitel Hangzhou West LakeSofitel Hangzhou West Lake
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.6/5
Bagus
3036 ulasan
Ulasan yang disahkan
Persekitaran4.6
Kemudahan4.4
Perkhidmatan4.6
Kebersihan4.7
Tapis mengikut:
Atur mengikut:
Semua ulasan(3036)
Ulasan positif(2930)
Ulasan dengan gambar/video(548)
Lokasi yang baik(779)
Sarapan pagi yang lazat(394)
Penyambut tetamu yang peramah(111)
Restoran yang bagus(46)
Minum petang yang lazat(40)
Pemandangan tasik yang terpencil(29)
Ulasan kurang baik(106)
YING SEE
Superior Room (2 beds)
Menginap pada Okt 2024
Pasangan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 22 Nov 2024
This hotel location is great, once i enter the hotel the warmest welcome had greeted. Room nicely makeup and very variety of breakfast. Opposite is Westlake located with just cross the under tunnel. Surrounding of westlake having alot of restaurant. We took a ride with RMB 40 per person of 1 round service in small mini truck for a tour in westlake..from here we can save time of walking. Good trip in Hangzhou.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Ahmad Mostafa
Bilik Club Luxury Katil Saiz Queen
Menginap pada Okt 2024
Bisnes
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 3 Feb 2025
A lovely hotel near the Hangzhou Westlake.. My room on the sixth floor was very good and met my expectations. Breakfast was also a good experience and made all the more by Rajeev and Maria who provided excellent service. Room service is also very good and the staff do a great job. There is a rooftop garden that is worth a visit and in the evening it offers nice views of the surrounding area and Westlake. Happy to visit again.
Terjemah
6/8
Pengguna Tetamu
Bilik Deluxe Double
Menginap pada Nov 2024
Pasangan
1 ulasan
3.7/5
Disiarkan pada 3 Dis 2024
Unfortunately at my stay there was maintenance making alarm noise at late night
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, Thanks for stay with us and share your comment. We are sorry to hear that we had failed to meet your stay expectations during your recent stay with us, please allow me express our sincere apology. We attend to make a nice experience to you and free upgrade your room to Junior Suite, which may cause the misunderstanding. As we are keen to make improvements to enhance our guests' overall stay with us, we shared your feedback with our management, we will pay more attention to guests' needs, and provide personalized services. Hope you will have a fresh new experience in your next stay with us.
BT007
Superior Room (2 beds)
Menginap pada Nov 2024
Keluarga
9 ulasan
4.7/5
Menakjubkan
Disiarkan pada 6 Jan 2025
Bit too pricey for old building but amazing location
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback with us. We’re thrilled to hear that you enjoyed our amazing location—it truly is one of our greatest assets, allowing guests to easily explore the surrounding attractions.We understand your concerns about the building, and we are continuously working to balance the charm of our property’s character with modern comforts. Your input is invaluable to us, and we will take it into consideration for future improvements.We hope to have the pleasure of welcoming you back for an even better experience. Safe travels!
ฟิตจริง เที่ยวจัง
Bilik Club Luxury Katil Saiz Queen
Menginap pada Ogo 2024
Pasangan
7 ulasan
5.0/5
Luar Biasa
Disiarkan pada 4 Sep 2024
I traveled in Hangzhou for 3 days and 2 nights and chose to stay at Sofitel Hangzho West Lake because the location of the hotel is near West Lake. The room is clean and spacious, with complete equipment. The staff is very welcoming and helpful. The breakfast is very delicious. I also received a set of mooncakes as a gift from booking this time. I am very impressed. In the future, if I have a chance to travel to Hangzhou, I will come back to stay here again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Pengguna Tanpa Nama
Superior Room (2 beds)
Menginap pada Ogo 2024
Melancong bersama rakan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 11 Sep 2024
Nice location with waking distance to the famous Hangzhou West lake
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Pengguna Tetamu
Green Frog Theme Suite
Menginap pada Okt 2024
Melancong bersama rakan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 14 Nov 2024
Good Very good near to west lake
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Diana Larisa
Bilik Double Superior
Menginap pada Sep 2024
Bisnes
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 18 Okt 2024
Clean hotel, good location, very good food
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Cris ch
Bilik Double Superior
Menginap pada Mei 2024
Keluarga
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 12 Jun 2024
Our stay at Sofitel Westlake Hangzhou was wonderful. The hotel is very comfortable, clean and well-appointed rooms. It's conveniently located near West Lake, making it easy to explore the area. The views from the rooftop are stunning, offering a perfect spot to relax and take in the beauty of Hangzhou. The staff provided excellent service throughout our stay. Highly recommended!
Terjemah
Pengguna Tetamu
Bilik Superior Pemandangan Bandar Saiz Queen
Menginap pada Okt 2024
Pasangan
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Nov 2024
We felt so comfortable to stay in this hotel. The food are nice and service are. The staff madam Peng did excellent job in house keeping our room clean and tidy, polite and greet us with a cheerful smile all the time during our four night stay in Sofitel. Jessica and Tim are very helpful too in scenic spots and arrange transport. Five stars to madam Peng, Jessica and Tim🥰
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Thomas
Bilik Double Superior
Menginap pada Apr 2024
Melancong bersama rakan
9 ulasan
4.5/5
Hebat
Disiarkan pada 26 Mei 2024
Great hotel directly located at the West Lake. Many restaurants and shops nearby. I can recommend this hotel.
Terjemah
Xue Fen Valerie
Superior Room (2 beds)
Menginap pada Okt 2024
Melancong bersama rakan
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 17 Nov 2024
Excellent stay; near Xihu attractions and easy to get around sights. Clean, room temperature pleasant, though shower hot water was intermittent. Toilet door was spoilt but they had it fixed very fast though still can’t close 100%. Concierge Robin helped us booked tickets smoothly to the Impressions of Xihu show. Housekeeping was clean and tidy; can’t remb the lady’s name, Ms Peng? (Room 212 on 15-16/11)- thanks to all who made our stay pleasant.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Beng Hwee
Superior Room (2 beds)
Menginap pada Okt 2024
Melancong bersama rakan
3 ulasan
4.5/5
Hebat
Disiarkan pada 25 Nov 2024
We enjoyed staying here. It’s so near to the beautiful west lake, just use the underpass. Staff are friendly and helpful. Breakfast was good, and coffee was great. Will definitely come back
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake
Pengguna Tetamu
Bilik Deluxe Double
Menginap pada Okt 2024
Melancong bersama rakan
1 ulasan
2.2/5
Disiarkan pada 7 Nov 2024
Typical 5 star hotel. There is no air conditioner in the room which I have found out at night after a long days and there is no windows in the room, their solution is to send a fan. This is the end of 2024, but the hotel does not concern itself with providing basic amenities that are shown in lesser rated hotels. Go to another establishment.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, Thanks for stay with us and share your comment, we are sorry to hear that your stay experience was not meeting your expectation, please allow me express our sincere apology. The issues you mentioned in the comment was shared with the relevant department, we will check the room condition carefully and train our heartists to improve efficiency. Hope you will have a fresh new experience in your next stay with us.
Asnafi Nader
Bilik Superior Pemandangan Bandar Saiz Queen
Menginap pada Sep 2024
Bisnes
30 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Okt 2024
An excellent hotel: great location (1 minute walking distance to West Lake, many restaurants...), wonderful staff everywhere, wonderful room… The most impressive was the short and pleasant check-in and check-out. I highly recommend this wonderful hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sofitel Hangzhou Westlake