Ulasan Oakwood Residence Hangzhou

Hotel ini memiliki lokasi yang baik, menginap berkali-kali, dan menaik taraf suite eksekutif secara percuma. Mengesyorkan penginapan 👍

Hotel ini sangat bagus, kakitangan perkhidmatan sangat bersemangat, hotel yang baru dibuka tidak, perincian memasuki hotel sangat bagus! Sarapan juga sangat mewah, saya sarankan untuk semua orang, hotel ini mempunyai gimnasium, bilik dobi, dan pusat perniagaan percuma. Akan datang lagi lain kali! Satu-satunya kesulitan adalah anda mesti mendaftarkan nombor kereta anda semasa keluar, jika tidak, anda perlu membayar 100 yuan setiap malam. Saya terlupa beberapa kali dan saya terpaksa kembali melalui pintu pagar.

Biliknya bersih dan kemas, dan saya dapat menyiapkan jenis apar**en yang saya mahukan berdasarkan permintaan. Ini sangat mesra pengguna dan sangat bagus. Dari daftar masuk di kaunter penerimaan tetamu hingga bilik hingga sarapan hingga check-out, semuanya berjalan lancar. Memeriksa keesokan harinya, saya tidak dapat menaiki kereta api kerana alasan peribadi, jadi hotel sementara mengatur kenderaan untuk membawa saya turun. Sangat bagus. Saya harap pihak hotel dapat mengekalkan kualiti perkhidmatan ini. Akan memilih di sini pada masa akan datang. Terima kasih kawan🙏

Pangsapuri ***a hotel, kemudahan memasak sangat lengkap. Oakwood lebih sesuai untuk perjalanan keluarga, biliknya sangat besar dan super. Perkhidmatannya sangat baik, sarapannya sangat mewah dan pelbagai kategori. Terdapat banyak restoran di tingkat 1 hotel, yang senang dimakan.

Bos pangsapuri ***a hotel, persekitaran tempat penginapannya bagus, harganya tinggi. Kini wabak domestik bermula lagi, ujian kesihatan di hotel sudah siap, sehingga orang merasa lega. Daftar masuk dan daftar keluar sangat cepat, dan topeng disediakan secara percuma. Tempat tinggal sangat dekat dengan syarikat saya dan rakan sekerja saya tinggal di sini. Semuanya. Perkhidmatannya stabil dan disyorkan untuk kekal

Clean and comfortable. Overall a great experience and will return.

Yeah it was good. Amenities close by. Spacious room. It did say that it came with a balcony. However, it didn’t nor did any of the building. This might need to be looked at in the advertising. Not a huge complaint, but obviously if you book a room with one you are expecting one

The WiFi is terrible. It goes in and out and sometimes no wifi at all. Room is big and clean.

Dear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks

Chose this hotel due to taking a dog on holiday with me. This hotel is working distant from the mall with Shanghai Brewhouse and about 2km walk from the west lake. Really nice gym in the Residence area.

great location and value, large rooms, staff was helpful, room was larger than expected

This hotel is best location, Starbucks coffee McDonald’s Burger King subway all is down stairs, to west lake by taxi is 10 minutes, to shopping mall nearby is 5-10 minutes, room are clean , reception are friendly and good service, good for family suit and have indoor swimming pools

Jessie is good

Excellent stay. Lovely facilities. Great location.