Ulasan Jinjiang Metropolo Hotel Hangzhou East Railway Station
Jinjiang Metropolo Hotel Hangzhou East Railway Station
Building A, No. 553 Dongning Road, Shangcheng District, Hangzhou, Zhejiang, 310000, ChinaLihat Butiran Hotel
Lihat bilik yang tersedia untuk tarikh perjalanan anda
Kami Memadankan Harga
1 malam
Ulasan Tetamu
9.1/10
Good
1730 ulasan
Untuk menjamin ketulenan penilaian yang dipaparkan, kami tidak mengira purata sahaja. Sebaliknya, kami mengambil kira kredibiliti ulasan dan tarikh penginapan tetamu untuk menentukan penilaian akhir.
Ulasan yang disahkan
Location9.1
Amenities9.0
Service9.0
Cleanliness9.1
Tapis mengikut:
Susun mengikut:
All reviews(1730)
Positive reviews(1668)
Reviews with photos/video(269)
Convenient location(310)
Easy to get around(267)
Close to train station(147)
Classy environment(108)
Delicious breakfast(101)
Friendly front desk staff(85)
Perfect for business trips(79)
Awesome gym(5)
Negative reviews(62)
Anonymous User
Fashion Business Room
Daftar masuk pada Feb 2025
Business traveler
38 ulasan
6.5/10
Disiarkan pada 24 Mac 2025
Location is good. Room is clean. The towels were smelly. Need better washed towels
Jawapan daripada Pihak Penginapan: Dear Guest,Greetings! Thank you sincerely for choosing to stay with us and for taking the time to share your valuable feedback18. We are delighted to learn that you were satisfied with our hotel's location and room conditions, which represent the fundamental service standards we strive to uphold;Regarding the towel odor issue you mentioned, we deeply apologize. Hygiene and cleanliness are our top priorities in hotel services, and such an oversight is truly unacceptable;We have immediately communicated with the housekeeping department to conduct a comprehensive inspection and replacement of all towels, while reinforcing detailed management of our cleaning procedures to prevent recurrence;Your feedback serves as a vital driving force for our continuous improvement8. Should we have the opportunity to welcome you again, we will ensure an even more meticulous and reassuring stay18. For any further suggestions, please feel free to contact the front desk at any time—we are fully committed to addressing your needs;Once again, thank you for your understanding and constructive reminders. We eagerly anticipate your next visit;Wishing you all the best!
林.秀英
Very Sassy Twin Room
Daftar masuk pada Nov 2024
Family
5 ulasan
9.0/10
Great
Disiarkan pada 14 Jan 2025
Room clean but i request 3 non smoking room because having child.
room 1,2 ; clean room
room 3 ; clean room but in the bathroom have a lot of smoking.
Thank housekeeper to change blanket everyday.
Place
Easily to travel, very nearest metro and railway .
Jawapan daripada Pihak Penginapan: Dear guest, hello: Thank you for choosing to stay. During your stay, there must have been some areas where we did not do enough, which led to such a review and caused you a bad service experience. We apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!
Singapore Frequent Traveller
Very Sassy Twin Room
Daftar masuk pada Feb 2025
Couple
7 ulasan
9.0/10
Great
Disiarkan pada 24 Mac 2025
Value for monies.
As everything inside room is very class, new and clean. The 2 beds are double-bed size for Twin Room.
Hotel is 5mins walk to Metro station and High Speed train station. Foods wise, nearest restaurants are in the B1 of High Speed station. There is a small noodle shop next to hotel entrance and Luking coffee nearby
Jawapan daripada Pihak Penginapan: Dear guest: Thank you for choosing to stay at the Capital Hotel. We sincerely appreciate your ability to speak frankly about the shortcomings in the service. We deeply apologize for your unpleasant experience during your stay - our failure to provide high-quality service was our negligence, and your feedback is the most valuable gift on our journey of growth; We have deeply reflected on this issue and will strengthen employee training and process optimization, striving to provide more professional service quality for every guest in the future. We sincerely hope that you can give us another chance to return to the capital and experience our improvements and sincerity. If you are willing to continue pushing us forward, please feel free to contact our customer service team (phone/email) at any time, and we will reserve exclusive benefits for you. Thank you again for your tolerance and trust. Congratulations to Shi Qi!
radakrishnan harikrishnasamy
Super Sassy Double Room
Daftar masuk pada Feb 2025
Business traveler
8 ulasan
9.5/10
Amazing
Disiarkan pada 18 Mac 2025
My first time and I am impressed with the front office friendly engagement despite language limitation. Room very spacious for single occupancy, comfortable bed after a hard days work. Complete toilettories.utilities functiojing well. Really no cigarette encounters in the room and toilet. Helpful front desk when i needed iron and ironing board.When i think Hanghou,Metropolo will top my accomodation list.
Jawapan daripada Pihak Penginapan: Dear guest, first of all, thank you very much for your valuable evaluation of our hotel! Your satisfaction is our greatest motivation, and we are immensely pleased that our efforts have been recognized by you. Your every compliment is like a spring breeze brushing our faces, making us feel warm. We have always been committed to providing every guest with a warm and comfortable accommodation experience. Seeing that you have also given high praise in terms of catering, it makes us more confident that our efforts have not been in vain. Here, we sincerely thank you for your support and trust. Your satisfaction is the direction for us to move forward. The hotel is located in the transportation hub of Hangzhou - Hangzhou East Railway Station, within a 10 minute walk of Hangzhou East Railway Station and the subway. In addition to being close to the East Station, the hotel is also surrounded by delicious food, supermarkets, cinemas, and even more lively supermarkets by West Lake. Inside the East Station, there are Line 19, Line 1, Line 4, and Line 6, among which Line 19 leads to the airport and Line 1 leads directly to West Lake scenic area. We not only receive guests, but also friends from afar. We promise to continue to maintain high standards of service in the future, continuously optimize our service details, and make you feel the warmth of home every stay. Thank you again for your positive evaluation. We look forward to meeting you again and creating more wonderful memories together. Wishing you a happy life!
Cheng Soon
Very Sassy Twin Room
Daftar masuk pada Ogo 2024
Couple
8 ulasan
9.5/10
Amazing
Disiarkan pada 5 Sep 2024
I like the washing and dryer machines. If you arrive by train, walk to the east end and follow the sign towards the hotel. You will walk past the basement carpark toward lift number 8. You do not need to get to the ground level.
Staff can be more friendly. It was raining and i asked for an umbrella. The staff kept my room card in exchange.
Jawapan daripada Pihak Penginapan: Dear guest, hello: Thank you for sharing. During your stay, there must have been some areas where we did not do enough to give you such a review, which has caused you a bad service experience. We apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!!
Itkary
Super Sassy Double Room
Daftar masuk pada Jul 2024
Business traveler
8 ulasan
10/10
Outstanding
Disiarkan pada 2 Sep 2024
I stayed only for a night
its close to Railway Station so super good
nice area around it
staff super friendly
Jawapan daripada Pihak Penginapan: Dear guests, hello! Thank you for taking your precious time to make precious comments for us. We serve every guest with a grateful heart, so that everyone can feel that the most intimate service is not luxurious decoration and materials, but the warmest care between people. Thank you for choosing us in the boundless network and being satisfied with our service. The hotel is uniquely located in the transportation hub of Hangzhou. Within an 8-minute walk from Hangzhou East Railway Station and the subway, the hotel is not only close to the East Railway Station, but also has food, supermarkets and cinemas around the hotel, or the supermarkets near the West Lake are more lively. There are Line 19, Line 1 and Line 4 in the East Railway Station, of which Line 1 can go to the airport and Line 1 can go directly to the West Lake Scenic Area. I really look forward to your visit again. I wish you good health, smooth work and all the best! Guests, thank you very much for your praise of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip! Guests, thank you very much for your praise of our hotel, and we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip!
Guest User
Fashion Business Room
Daftar masuk pada Apr 2025
Solo traveler
1 ulasan
9.0/10
Great
Disiarkan pada 23 Mei 2025
My room next to the lift, super noisy. Other than that, good hotel.
Jawapan daripada Pihak Penginapan: 尊敬的賓客:您好!給您此次的入住造成了不好的體驗,同時也非常理解您的心情,這是我們做不到位的地方,我們一定根據您所反饋的問題做出整改,有則改之,以客人入住體驗為重;同時也非常感謝您的監督,這是對我們工作的鞭策,我們會努力改正,努力學習,揚長避短。再次向您致歉,祝:一切順利!
frank
Very Sassy Twin Room
Daftar masuk pada Jun 2024
Business traveler
20 ulasan
8.0/10
Very Good
Disiarkan pada 17 Jul 2024
Helpful staff clean room near station but don’t come in summer .. your hotel room end up most comfortable in entire trip..
Jawapan daripada Pihak Penginapan: Dear guest, hello: Thank you for sharing again. During your stay, there must have been some areas where we did not perform well enough, which led to such a review. Our inadequate service has caused you a bad service experience, and we apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!!
郭子荧
Boutique 2-bed Room
Daftar masuk pada Dis 2024
Family
3 ulasan
9.5/10
Amazing
Disiarkan pada 6 Jan 2025
The hotel is located at a very good location, easy to access both the town area and the airport. We could avoid heavy traffic in the town area by taking the mrt train and also get a cab to go to places. The concierge is very helpful and flexible when we raised an issue we are having in checking out. They gave us very good solutions and advices.
Jawapan daripada Pihak Penginapan: Hello, thank you for your support, as long as you like, all of our small partners will continue to work hard, keep moving forward, with our better service to meet you, but did not get your full screen of support, indicating that we can not do place, very sorry! Our hotel is located in the east square of Hangzhou East Railway Station, the East station has metro line 1, Line 4, Line 6, airport line 19, quiet, let you feel the deep bustling bustling time "Jiangnan memory, the most memory is Hangzhou" atmosphere, I wish your trip to Hangzhou is full of poetry; Across from the East station, there is food - Vientiane, Night snack City, 10 minutes; The weather is getting cold, please put on clothes to keep warm, O(∩_∩)O Thank you ~~~~
Guest User
Fashion Business Room
Daftar masuk pada Mei 2024
Couple
10 ulasan
10/10
Outstanding
Disiarkan pada 21 Jul 2024
I recently stayed at this hotel and had a wonderful experience. The staff was friendly and accommodating, making me feel welcome from the moment I arrived. The room was clean, spacious, and tastefully decorated, providing a comfortable space to relax. The location was also convenient, with easy access to nearby attractions and public transportation. Overall, I highly recommend this hotel for anyone looking for a comfortable and enjoyable stay.
Jawapan daripada Pihak Penginapan: Dear guest, hello. Thank you for choosing our hotel. No matter how many advertisements there are, it's better to rely on word of mouth. We have always attached great importance to word-of-mouth promotion and the personal experience of each guest. As long as you come to the hotel, you are our valued guest. We are willing to do our best to make your trip to Hangzhou easy, enjoyable and pleasant. We look forward to your visit again and experiencing a different style; The hotel is located in the transportation hub of Hangzhou - Hangzhou East Railway Station, within a 10 minute walk of Hangzhou East Railway Station and the subway. In addition to being close to the East Station, the hotel is also surrounded by delicious food, supermarkets, cinemas, or even more lively supermarkets by West Lake. Inside the East Station, there are Line 19, Line 1, Line 4, and Line 6, among which Line 19 leads to the airport and Line 1 leads directly to West Lake scenic area. We sincerely look forward to your visit again. Summer has arrived, and the weather is hot. Please pay attention to sun protection O (∩_ ∩) O~~~~ Welcome to visit Hangzhou again!!!
HectorGarcia
Fashion Business Room
Daftar masuk pada Mei 2024
Solo traveler
19 ulasan
10/10
Outstanding
Disiarkan pada 13 Jun 2024
Great location for a stop over to visit friends. The laundry and little gym is very good. Nice place and nice room.
Jawapan daripada Pihak Penginapan: Distinguished guests, hello! Thank you for taking your precious time to make precious comments for us, we are with a grateful heart to serve every arrival of the guests, so that everyone can feel the most intimate service is not luxury decoration and material, but the warmest care between people, Thank you for choosing us in the boundless network, and satisfied with our service, the hotel location is unique, located in the transportation hub of Hangzhou, from the Hangzhou East Railway Station and subway within 8 minutes walking distance, the hotel is not only close to the East Railway Station, There are food, supermarkets, cinemas around the hotel, or the shopping malls near the West Lake are more lively, there are line 19, line 1, line 4 in the East Railway Station, of which line 1 can go to the airport, line 1 can go directly to the West Lake scenic area, we sincerely look forward to your next visit. Wish you good health, smooth work and good luck in everything! Thank you very much for your good comments on our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, wish you a pleasant journey! Thank you very much for your good comments on our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, wish you a pleasant journey!
Guest User
Super Sassy Double Room
Daftar masuk pada Okt 2024
Business traveler
30 ulasan
10/10
Outstanding
Disiarkan pada 12 Dis 2024
This hotel is very conveniently located near the Hangzhou east railway station. I stayed in this hotel before so i know for sure it will be a good experience. The hotel has very good laundry room with complete drier, and also very nice breakfast place
Jawapan daripada Pihak Penginapan: Dear guests, thank you very much for taking time out of your busy schedule to leave us valuable comments! We are deeply honored to be recognized by you, and your satisfaction is the driving force for our progress. We are very pleased to read your affirmation of the hotel environment, which makes us more convinced that our efforts are worthwhile. Here, we sincerely thank you for recommending to stay in our hotel. Your satisfaction and trust are of great significance to us, and we promise to continue to maintain and improve our service quality and provide a warm and comfortable accommodation experience for every guest who stays. The hotel has a unique geographical location, located in the transportation hub of Hangzhou, within 8 minutes' walk from Hangzhou East Railway Station and subway. Besides being close to the East Railway Station, the hotel has food, supermarkets and cinemas around the hotel, or the supermarkets near the West Lake are more lively. There are Line 19, Line 1 and Line 4 in the East Railway Station, of which Line 1 can go to the airport and Line 1 can go directly to the West Lake Scenic Area. Thank you again for your support and encouragement. We look forward to your coming again and promise to provide you with better service. I wish you a happy life and look forward to meeting you again!
SONG
Very Sassy Twin Room
Daftar masuk pada Sep 2024
Couple
5 ulasan
6.5/10
Disiarkan pada 20 Nov 2024
Hotel location near to train station, but Bedroom window was unable to close fully and it caused lots of noise nuisance from night train.
Jawapan daripada Pihak Penginapan: Dear guest, hello: Thank you for choosing to stay. During your stay, there must have been some areas where we did not perform well enough, which led to such a review. Our inadequate service has caused you a bad service experience, and we apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!
Lai Wai Mun
Very Sassy Twin Room
Daftar masuk pada Sep 2024
Couple
3 ulasan
6.5/10
Disiarkan pada 13 Nov 2024
Hotel is on the right side of the HSR station, about 5-7 min walk on flat ground.
Beddings are fairly comfortable, but cigarette smoke from other rooms in the hotel can be detected from the central aircon system. For this reason, i will not come back to this hotel again.
The hotel does not have room service though there is an eatery next door serving chinese food and an outdoor cafe, and Luckin Coffee. Soundproofin is not ideal and when we asked for a quieter room, we were given ear plugs instead.
Jawapan daripada Pihak Penginapan: Dear guest, hello: Thank you for choosing to stay. During your stay, there must have been some areas where we did not perform well enough, which led to such a review. Our inadequate service has caused you a bad service experience, and we apologize once again. Entering the capital city, we apologize for any inconvenience caused during your stay. We didn't do our best, which disappointed you, the customer. Thank you very much for your frank pointing out our shortcomings. I believe that we, the people of the capital city, will actively improve. We hope that you can stay in the capital city again and experience our services again. We hope to become your friend and have your encouragement on the path of growth in the capital city. We hope that you can give us another opportunity to serve you. Thank you!
Anonymous User
Very Sassy Twin Room
Daftar masuk pada Nov 2024
Couple
6 ulasan
8.5/10
Very Good
Disiarkan pada 27 Dis 2024
It was a great stay and good value - will consider if coming back to Hangzhou
Jawapan daripada Pihak Penginapan: Dear guests, hello: thank you for your choice, during your stay there must be something we do not do well in place, so that you have such an evaluation, our service is not in place so that you have a bad service experience, we are very sorry to you again. Walking into the capital, we would like to say sorry to you for the unpleasantness caused during your stay this time. It was we who didn't do our best and let the guests down for you. At the same time, I also thank you for your outspoken words pointed out our shortcomings, I think our capital people will actively improve, we very much hope that you can stay in the capital again, experience our service again, we hope to become your friend, but also hope to have your spur on the road to the growth of the capital, I hope that you can give us the capital another chance to serve you, thank you!