Nostalgia S Hotel (Hangzhou West Lake )

Ulasan Nostalgia S Hotel (Hangzhou West Lake )

Nostalgia S Hotel (Hangzhou West Lake )

41 Qixialing, Beishan Road, Xihu District, Hangzhou, Zhejiang, ChinaLihat Butiran Hotel
Nostalgia S Hotel (Hangzhou West Lake )
Nostalgia S Hotel (Hangzhou West Lake )Nostalgia S Hotel (Hangzhou West Lake )Nostalgia S Hotel (Hangzhou West Lake )
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.8/5
Sangat Baik
2227 ulasan
Ulasan yang disahkan
Persekitaran4.8
Kemudahan4.8
Perkhidmatan4.9
Kebersihan4.8
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Semua ulasan(2227)
Ulasan positif(2205)
Ulasan dengan gambar/video(620)
Sarapan pagi yang lazat(203)
Penyambut tetamu yang peramah(172)
Dekat dengan kawasan yang indah(119)
Sesuai untuk kanak-kanak(74)
Mempunyai ruang permainan untuk kanak-kanak(24)
Ulasan kurang baik(21)
PhuongL
Mountain Side Intelligent Big Bed Room (Intelligent Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Nov 2024
Solo
1 ulasan
4.5/5
Hebat
Disiarkan pada 29 Dis 2024
The hotel’s location is near Westlake, about 10-15 minutes walking so it’s convenient for walking/ cycling around the lake. It’s far from metro so normally I cycle, take bus or Didi. It’s central so it’s easy to get around. The staffs at the hotel are super helpful, they walk me to a nice restaurant nearby as I don’t know the shortcut. There is free porridge, noodle at night. There are free laundry and dryer as well. The downside is the view, my room faces a wall.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Time Guest, I am Xiao Wang, the front desk duty manager, thank you very much for your detailed evaluation of our hotel. We are glad that you can recognize our great location near West Lake and the warm service of the staff. We provide free porridge, noodles, laundry and dryer in the hope of bringing you more convenience. Regarding the view problem you mentioned, we are very sorry, we do not have a view in the room of the mountain series, you can contact us in advance next time, we can reserve a room with a better view of our mountain view in the case of a room. We hope you have a better experience next time you stay and look forward to seeing you again.
Eng Siong
Mountain View Intelligent Big Bed Room (Intelligent Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Sep 2024
Pasangan
1 ulasan
4.5/5
Hebat
Disiarkan pada 20 Nov 2024
The hotel service exceeded our expectations. We were welcomed with a beautiful surprise birthday cake in our room after a tiring day outdoors. Their kind gesture really touched our hearts deeply as there was also a handwritten note by their staff who wrote very warm wishes and sweet words to us. Our room was cleaned everyday and the fridge refilled with drinks for us daily by the nice housekeepers. The restaurant and front desk and lobby staff were very helpful and friendly as well. Love the location lots as it is at the foot of a serene hill and away from the main road yet within walking distance to the lake. The room amenities provided were definitely of good quality. We stayed on the 2nd floor and sometimes there would be people walking outdoors but the noise and lack of privacy was easily overcome by closing our windows and curtains. The restaurant has limited space but we enjoyed sharing a table and chatting with other guests during breakfast. There were many convenience stores along the main road too. The only downside staying here was that most taxi or car hire drivers wanted to drop us off outside Qixialing Road which is very narrow so we had to keep assuring the drivers that there was ample space to turn their vehicles around at the hotel entrance Thank you 时光漫步S酒店西湖. You really made our 1st visit to China extremely nice and memorable!
Terjemah
Jawapan daripada Pihak Penginapan: [5 minutes walk to West Lake] Dear guest, thank you very much for leaving a precious review and sharing your stay experience despite your busy schedule. Your recognition is the source of our efforts. Our hotel is located in a scenic area. The hotel is at the foot of Baoshi Mountain. The mountains and forests are quiet. It takes 10 minutes to walk to the edge of West Lake Su Causeway. It is more than 2 kilometers away from Wulin Night Market. Each room in the hotel is equipped with an independent small refrigerator. There are free water, AD calcium, Jianlibao, and snacks in the refrigerator, so you can drink unlimited drinks. There are no charged products in our room. You can enjoy them when you return from a trip. We also provide late night snacks for those who come back in the evening. Time Walk adheres to the principle of guest first and service winning. Satisfying every guest is our goal. You have If you have any questions, you can call us at the front desk at any time, and we will do our best to solve it for you! You can contact us in advance next time you come, so that we can arrange your favorite room in advance. We look forward to meeting you again and taking a stroll in time! Good luck with your work! ~All the best
Kooi Hin
Lanshan Parent Child Intelligent Suite (Intelligent Customer Control+Zero Pressure Mattress+negative Ions)
Menginap pada Sep 2024
Melancong bersama rakan
11 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Okt 2024
Nice place & great location. Short walking distance to the lake.
Terjemah
Jawapan daripada Pihak Penginapan: [5 minutes' walk to the West Lake] Welcome to the Time Walk S Hotel. We belong to the hotel within the scenic area. In front of the hotel is the memorial hall of China's first step constitution. On the left side, there is a lush mountaineering overlooking he gem mountain of the West Lake. In front of the door, there is a towering camphor tree with historical rings. Five You can see the West Lake and Yuewang Temple in about a minute. You can take the bus No. 7 to the Millennium Ancient Temple - Lingyin Temple. The weather is sunny. When you come back, the woods on both sides block the sun for you. After crossing the vicissitudes of time, you can arrive at the Time Walk S Hotel. The hotel has a children's play room, a fitness room, and a laundry room (including a dryer). Take the elevator to the third floor. There is a viewing platform outside the restaurant, where you can see the scenery of Gem Mountain, and you can also get close to the treetops of the ancient camphor trees. Inside the restaurant, there is a breakfast suitable for friends in the south and the north. Each room in the hotel is equipped with a separate small refrigerator. There is free water, AD calcium, Jianlibao, snacks, and unlimited drinks. Time Walk is based on the principle of guests first and service victory. It is our goal to satisfy every guest. If you have any questions, please dial "0" to the front desk at any time. Next time you come, you can contact us in advance so that we can arrange your favorite room for you in advance. We look forward to meeting you next time. I wish you a smooth work and a happy life~
Susan I Hardy
Mountain View Smart Room (2 Beds) (Balcony) (Smart Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Nov 2024
Keluarga
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Dis 2024
I had amazing 2 nights stay in Nostalgia Hotel. What I loved the most was the kindness and helpfulness of the staf, they put effort to make sure we had what we needed. The hotel room was also nice, strong shower flow, complete amenities, and the location was nice too, it was in a beautiful neigbourhood, so calm and relaxing. I shall be back to stay in Nostalgia Hotel when I visit Hangzhou again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear friends, I am Time Walk S Hotel West Lake Store Assistant Bolin, you are very welcome to stay in Hangzhou West Lake Store, our service can be recognized by you, is the greatest affirmation and encouragement to all our time walk partners, as the name of the hotel, in the time clock stroll, in the years forward, our hotel room is placed in the intelligent voice assistant Xiaodu, set to control lighting, temperature, curtains, TV as one of the smart equipment, mattress belongs to the zero pressure mattress, the room is equipped with walnut furniture, memory pillow, 24-hour hot water system, so that you have a dream back to the same year like comfort, cost-effective room, home-like service, has always been the state we want to show you, we are also trying to improve themselves, our hotel is also in the scenic area, green trees, fresh air, birds and flowers, there are 100-year-old camphor trees on the side, as well as the gem mountain in the distance, the ancient trees have more annual rings as if witnessing the years of that pragmatic and simple, the hotel has a gym, children's playground, laundry, reading area, restaurant, Everything is just to make your stay happy, I wish you a happy life and a good mood every day~
Pengguna Tetamu
Mountain Side Intelligent Big Bed Room (Intelligent Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Okt 2024
Melancong bersama rakan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 22 Nov 2024
Excelent stay!!! People from reception were really helpful especially one of the girls :) Really nice room, clean and comfy Above expectations 👏🏼
Terjemah
Jawapan daripada Pihak Penginapan: [5 minutes' walk to the West Lake] Welcome to the Time Walk S Hotel. We belong to the hotel within the scenic area. In front of the hotel is the memorial hall of China's first step constitution. On the left side, there is a lush mountaineering overlooking he gem mountain of the West Lake. In front of the door, there is a towering camphor tree with historical rings. Five You can see the West Lake and Yuewang Temple in about a minute. You can take the bus No. 7 to the Millennium Ancient Temple - Lingyin Temple. The weather is sunny. When you come back, the woods on both sides block the sun for you. After crossing the vicissitudes of time, you can arrive at the Time Walk S Hotel. The hotel has a children's play room, a fitness room, and a laundry room (including a dryer). Take the elevator to the third floor. There is a viewing platform outside the restaurant, where you can see the scenery of Gem Mountain, and you can also get close to the treetops of the ancient camphor trees. Inside the restaurant, there is a breakfast suitable for friends in the south and the north. Each room in the hotel is equipped with a separate small refrigerator. There is free water, AD calcium, Jianlibao, snacks, and unlimited drinks. Time Walk is based on the principle of guests first and service victory. It is our goal to satisfy every guest. If you have any questions, please dial "0" to the front desk at any time. Next time you come, you can contact us in advance so that we can arrange your favorite room for you in advance. We look forward to meeting you next time. I wish you a smooth work and a happy life~
shanda lim-uy
Mountain View Smart Room (2 Beds) (Balcony) (Smart Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Mac 2024
Keluarga
9 ulasan
5.0/5
Luar Biasa
Disiarkan pada 26 Apr 2024
We had a blast in our Chengdu hotel, so we booked the same brand for our Hangzhou hotel, and it was the best decision we ever made. Location was near west lake su causeway entrance. We got bikes and just biked around the west lake. Laundry room was free and big. Breakfast was simple but delicious. There is free snack in the room, free drinks as well. Congee and egg as midnight snacks too! We felt right at home here. I forgot to mention, they have gym and playroom as well.
Terjemah
6/10
Jawapan daripada Pihak Penginapan: [Free snacks, late night snacks, and self-service laundry] Dear guests, you are very welcome to stay at Time Walk Hangzhou West Lake Branch.Thank you very much for leaving your precious review despite your busy schedule.Your recognition is the greatest motivation for our struggle, and your praise is our greatest encouragement.Time Walk S Hotel is a nostalgic style hotel with service, safety and hygiene as its standards. Our hotel has a superior geographical location and beautiful scenery. The surrounding scenic tourist destinations are even more beautiful, including West Lake, Quyuan Fenghe, China The First Constitution Memorial Hall, the Anti-Golden Heroes Yuewang Temple, and the thousand-year-old Lingyin Temple not only have beautiful and spectacular scenery, but also have a very superior location and convenient transportation. When you come back tired from traveling, our hotel has a refrigerator on display. , there are AD calcium milk, Jianlibao, etc. that can quench thirst, and there are biscuits, seawe.You can contact us in advance next time you come, so that we can arrange your favorite room in advance. Welcome to visit us next time!
Katherina Koovit
Mountain View Smart Room (2 Beds) (Balcony) (Smart Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Sep 2024
Pasangan
3 ulasan
4.2/5
Sangat Baik
Disiarkan pada 2 Nov 2024
The staff is extremely helpful and nice. The rooms are beautiful and have quite high-tech solutions (don't rip the curtains, there is a button for it :), also there are pre-programmed light themes that can be used, the rest you need to go and check for yourself ;).) The location is both good and bad - good if you want to be close to the West Lake... and Starbucks :D. Bad if you want to drive to the front door of the hotel or order a taxi using an app, because it is located in a small street where the locals park their cars. So, only one car can almost fit through it and it will take some serious wheelwork to turn around at the end. I was not able to order taxi to the hotel using an app because the app showed that this zone is a no-go area. If you want to take a metro, it is quite close, but be prepared to climb the hill of over 320m to access it (this means up and down the hill through the park to the metro station). The bus stop is very close though. Overall, the hotel is amazing and very nice. I would still recommend it unless you need to have a very quick access to the downtown.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Guest, Hello! Thank you very much for choosing to stay at Time Walk Hangzhou West Lake Store. The hotel is by the beautiful West Lake and under the Baoshi Mountain. It takes only 10 minutes to walk to the scenic spots of West Lake, such as Suway, Yue Wang Temple, and Quyuan Wind Lotus. However, because of this, the Qixialing Road leading to and from the hotel is a path, so sometimes it can be congested when taking a taxi. But we can assure you that taxis can come up to the hotel, and there is enough at the hotel entrance for the driver to turn around. If the driver is unwilling to come up, you can call the front desk, and we will solve the for you as soon as possible. Guest satisfaction is our pursuit. At any time, if you are not satisfied with your room, we will definitely switch you to satisfactory room if there are available rooms. Each room in the hotel is equipped with an independent small refrigerator, which contains free water, AD calcium, Jianlibao and small snacks. You can drink and eat as much as you want. Time Walk adheres to the principle of guest first and service excellence. Making every guest is our goal. If you have any questions, please feel free to call the front desk at any time. If you plan to come next time, you can us in advance, and we will arrange your desired room in advance. We look forward to seeing you again, and wish you a smooth work and a pleasant life~
Pengguna Tetamu
Mountain Side Intelligent Big Bed Room (Intelligent Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Mac 2024
Pasangan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 19 Apr 2024
Greet location for exploring the West Lake. If you're planning to explore the West Lake by foot or by bike this is a great base. You can walk to the lake in less than 5 minutes, near one of the best sections. The hotel staff were helpful and friendly. They helped us order delivery food one night which was then delivered to our room by robot. The room was relatively compact but was clean with everything we might want. It had an art deco style theme that was pleasant. Shower was spacious, with hot powerful water. Porridge and eggs are made available by the hotel each evening for free which is a nice touch though we didn't make use of them. We did make use of the self-service laundry room which we did find convenient, though we did have to wait for dryers to become free as the laundry room seemed quite popular whilst we were there. Breakfast was OK, good but not great. Options were relatively limited and nothing stood out. Breakfast was also very busy, the breakfast room seemed too small for the number of guests and it was all a bit chaotic and trying to get space was difficult. The toaster machine also made a very unpleasant high pitched noise. It was not a relaxing breakfast experience. So improvement could be made for breakfast but otherwise a good stay with a great location.
Terjemah
6/10
Jawapan daripada Pihak Penginapan: [5 minutes' walk to the West Lake] Welcome to the Time Walk S Hotel. We belong to the hotel within the scenic area. In front of the hotel is the memorial hall of China's first step constitution. On the left side, there is a lush mountaineering overlooking he gem mountain of the West Lake. In front of the door, there is a towering camphor tree with historical rings. Five You can see the West Lake and Yuewang Temple in about a minute. You can take the bus No. 7 to the Millennium Ancient Temple - Lingyin Temple. The weather is sunny. When you come back, the woods on both sides block the sun for you. After crossing the vicissitudes of time, you can arrive at the Time Walk S Hotel. The hotel has a children's play room, a fitness room, and a laundry room (including a dryer). Take the elevator to the third floor. There is a viewing platform outside the restaurant, where you can see the scenery of Gem Mountain, and you can also get close to the treetops of the ancient camphor trees. Inside the restaurant, there is a breakfast suitable for friends in the south and the north. Each room in the hotel is equipped with a separate small refrigerator. There is free water, AD calcium, Jianlibao, snacks, and unlimited drinks. Time Walk is based on the principle of guests first and service victory. It is our goal to satisfy every guest. If you have any questions, please dial "0" to the front desk at any time. Next time you come, you can contact us in advance so that we can arrange your favorite room for you in advance. We look forward to meeting you next time. I wish you a smooth work and a happy life~
Pengguna Tetamu
Lanshan Parent Child Intelligent Suite (Intelligent Customer Control+Zero Pressure Mattress+negative Ions)
Menginap pada Apr 2024
Keluarga
5 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Mei 2024
My children’s favorite hotel with beautiful decorations. Clean and convenient location. Very helpful staff. Have free supper, free snacks and drinks and laundry room.
Terjemah
Jawapan daripada Pihak Penginapan: [5-minute walk to West Lake] Dear guests, you are very welcome to stay in Hangzhou West Lake Store. Your recognition is the greatest motivation for our struggle, and your praise is our greatest encouragement. Time Walk S Hotel is a nostalgic style hotel, with service, safety and hygiene as the standard. Our hotel has a superior geographical location, beautiful scenery, and the surrounding scenic spots are even more beautiful. There are West Lake, Quyuan Fenghe, China's first Constitution Memorial Hall, Anti-Golden Hero Yuewang Temple, Millennium Ancient Temple. Hidden Temple is not only beautiful and spectacular, but also has a very superior geographical location and convenient transportation. When you are tired from going out and returning from a trip, our hotel is furnished with a refrigerator, AD calcium milk that can quench thirst, Jianlibao, etc., biscuits and seaweed on the table, etc. There is a tea tasting area downstairs. There is a fitness area, and there are more books suitable for cultivation. The beautiful scenery outside, the rich drinks in the hotel, and the infinite beautiful scenery in the eyes outside. Returning to the hotel carries the pulse and warmth. Walking in time is based on the principle of guests first and service victory. It is our goal to satisfy every guest. If you have anything, If you have any questions, please dial "0" at the front desk at any time. Next time you come, you can contact us in advance so that we can arrange your favorite room in advance. Welcome to visit next time!
Friendli
Mountain Side Intelligent Big Bed Room (Intelligent Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Okt 2023
Keluarga
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Nov 2023
Very nice newly opened hotel. Good location right inside West Lake with walking distance. Detailed warm service provided from staff.
Terjemah
Jawapan daripada Pihak Penginapan: [ five-minute walk to West Lake ] dear guest, thank you for leaving your precious comments and sharing your experience. Your recognition is the source of our hard work. Our Hotel is located in the scenic spot, the hotel is at the foot of the Gem Mountain, mountain quiet, 10 minutes walk to the West Lake side of the Su Embankment OH. More than 2 kilometers away from the night market. Each room in the hotel is equipped with an independent small refrigerator, the refrigerator has free water, AD calcium, Jianlibao, snacks, unlimited drinking a happy. There is no charge in our room. You can enjoy it when you come back. In the evening, we also provide supper for the people who come back, let each guest satisfaction is our goal, you have any problems can call the front desk to find us oh, we will try our best to solve for you! Next time you can contact us in advance, we will arrange your favorite room in advance, and look forward to meeting you again again time walk! Good luck with your work! ~ all the best!
Movva
Boutique Big Bed Room (Intelligent Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Apr 2024
Keluarga
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 27 Mei 2024
Hotel is amazing. I checked in with kids and elderly people. Everyone loved the stay. Although our stay is only for one night and a day, we are all very much satisfied with the hotel. Hotel staff is courteous and ready to help.
Terjemah
Jawapan daripada Pihak Penginapan: 【Free snacks, supper, self-service laundry】Hello, dear guests, welcome to stay at Time Walk Hangzhou West Lake Branch. Thank you very much for leaving a precious review in your busy schedule. Your recognition is the greatest motivation for our struggle, and your praise is the greatest encouragement to us. Time Walk S Hotel is a nostalgic hotel, a hotel with service, safety and hygiene as the standard. Our hotel has a superior geographical location and beautiful scenery. The surrounding scenic tourist attractions are even more beautiful, including West Lake, Quyuan Fenghe, China's First Constitution Memorial Hall, Anti-Jin Hero Yuewang Temple, and Millennium Ancient Temple Lingyin Temple. Not only is the scenery beautiful and spectacular, but the geographical location is also very superior, and the transportation is convenient. When you are tired of going out to play, our hotel is equipped with a refrigerator, and there are AD calcium milk, Jianlibao, etc. in the refrigerator to quench your thirst. There are
Pengguna Tetamu
Mountain View Smart Room (2 Beds) (Balcony) (Smart Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Apr 2024
Pasangan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 21 Mei 2024
A good little hotel for the price. The room was recent and clean, and it's well located. It was a bit noisy though.
Terjemah
Jawapan daripada Pihak Penginapan: [Free snacks, late night snacks, and self-service laundry] Dear guests, you are very welcome to stay at Time Walk Hangzhou West Lake Branch.Thank you very much for leaving your precious review despite your busy schedule.Your recognition is the greatest motivation for our struggle, and your praise is our greatest encouragement.Time Walk S Hotel is a nostalgic style hotel with service, safety and hygiene as its standards. Our hotel has a superior geographical location and beautiful scenery. The surrounding scenic tourist destinations are even more beautiful, including West Lake, Quyuan Fenghe, China The First Constitution Memorial Hall, the Anti-Golden Heroes Yuewang Temple, and the thousand-year-old Lingyin Temple not only have beautiful and spectacular scenery, but also have a very superior location and convenient transportation. When you come back tired from traveling, our hotel has a refrigerator on display. , there are AD calcium milk, Jianlibao, etc. that can quench thirst, and there are biscuits, seawe.You can contact us in advance next time you come, so that we can arrange your favorite room in advance. Welcome to visit us next time!
KenGoh
Lanshan Parent Child Intelligent Suite (Intelligent Customer Control+Zero Pressure Mattress+negative Ions)
Menginap pada Mac 2024
Keluarga
3 ulasan
5.0/5
Luar Biasa
Disiarkan pada 10 Apr 2024
Recommended for families. Room is big and hotel has an indoor playground facilities for kids. Very good service.
Terjemah
Jawapan daripada Pihak Penginapan: [5 minutes walk to West Lake] Dear guest, thank you very much for leaving a precious review and sharing your stay experience despite your busy schedule. Your recognition is the source of our efforts.Our hotel is located in a scenic area. The hotel is at the foot of Baoshi Mountain. The mountains and forests are quiet. It takes 10 minutes to walk to the edge of West Lake Su Causeway.It is more than 2 kilometers away from Wulin Night Market.Each room in the hotel is equipped with an independent small refrigerator. There are free water, AD calcium, Jianlibao, and snacks in the refrigerator, so you can drink unlimited drinks.There are no paid products in our rooms. You can enjoy them when you return from a trip. We also provide late night snacks for those who return in the evening. Our hotel rooms are equipped with intelligent voice assistants and smart devices that control lighting, temperature, curtains, and TVs. The mattress is a zero-pressure mattress, giving you the comfort of a dream back to the same year. The cost-effective room and the home-like service have always been what we want to show you. Time Walk puts guests first and service first. Winning is the principle, and satisfying every guest is our goal. If you have any questions, you can call us at the front desk at any time, and we will do our best to solve it for you!You can contact us in advance next time you come, so that we can arrange your favorite room in advance. We look forward to meeting you again and taking a stroll in time!Good luck with your work!~All the best
Temprano
Lanshan Parent Child Intelligent Suite (Intelligent Customer Control+Zero Pressure Mattress+negative Ions)
Menginap pada Jul 2023
Keluarga
8 ulasan
2.7/5
Disiarkan pada 11 Sep 2023
The hotel was fairly nice, the location all though being convenient to get to west lake was quite terrible to drive to with some very narrow roads, the hotel had some simple amenities. Breakfast was very lacking for the price, my biggest problem was that I paid extra money for a Mountain View room and was staring at a cliff face and a wall of air conditioners, and for such a new hotel I don’t understand how the room can have such dirty carpets and water damage on the ceiling
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest, I am Xiao Wei, the manager of Nostalgia S Hotel (Hangzhou West Lake). Thank you for choosing to stay at Nostalgia S Hotel (Hangzhou West Lake) and sharing your stay experience. I am very sorry for not providing you with a satisfactory accommodation experience. On behalf of all the hotel staff, I sincerely apologize to you. We apologize for your feedback about the lacking price of breakfast. We has adjusted its products for the open breakfast, adding beef noodles, chicken soup noodles, chicken soup Wonton, Chicken rolls and other special dishes. Regarding the stains on the corners of the room you reported, due to the lack of timely maintenance and maintenance of the air conditioning unit and carpet stains, it is my fault in my work. On behalf of the hotel, I apologize once again. We have already dealt with them one by one, and please believe that this is not our normal level. We hope you can give us the opportunity to serve you again, so that you and your family can witness our improvement and enhancement. Finally, I wish you and your family all the best!
Temprano
Mountain View Intelligent Big Bed Room (Intelligent Guest Control+Zero Pressure Mattress+negative Ions)
Menginap pada Jul 2023
Keluarga
8 ulasan
3.0/5
Disiarkan pada 11 Sep 2023
Hotel was ok, very easy to go to west lake and metro, parking is a little difficult at the hotel
Terjemah
Jawapan daripada Pihak Penginapan: Dear guest,I am Xiao Wei, the manager of Nostalgia S Hotel (Hangzhou West Lake). Thank you for choosing to stay at Nostalgia S Hotel (Hangzhou West Lake) and sharing your stay experience. I am very sorry for not providing you with a satisfactory accommodation experience. On behalf of all the hotel staff, I sincerely apologize to you. Regarding the parking issue you have raised, due to our location in a scenic area, some of our hotel's parking spaces are only public and cannot be reserved for individuals. However, there are many charging parking lots around us.Please understand and wish you and your family all the best!