Hotel berhampiran Tiaoxi Pavilion, Hangzhou

We stayed in the loft, which was a very comfortable stay. My 4 year old son was unwell during our stay. He first vomited over the sofa and then had a nosebleed on the bed. We felt so apologetic but the staff were so kind and accommodating. They sent cleaning staff immediately to clean the mess and another staff member visited our room to make sure our son was OK. The location is very convenient, with many convenient stores and restaurants nearby. I highly recommend this hotel for Hangzhou.

Indeed this hotel is from 1935 and in this era the hotel was smashing. However, today we are in 2024 and although it is still looking fantastic the building is old and very humid, at least at the first floor where we were. We had to change the first room because it was smelling bad and everything was humid. There was equipment placed to get the moisture out of the room but this was really not enough. The second room was already better but still the humidity was far too high above 65!! My wife really had breathing issues with the high humidity and we were really happy that we booked only two nights. The people and the breakfast in the hotel was great but that couldn’t compensate the bad environment where you had to sleep. If you have breathing or lung issues I would recommend not to book this hotel because it will make you really sick, again at least the first floor. How the environment is on the other floors I cannot judge because I have not experienced it. A hotel of this level should be able to really do something about it and not putting a piece of (loud) equipment in the room to get humidity right.

RenHe Hotel is not only situated right beside popular West Lake, and right at the start of the Pedestrian Shopping Street with lots of food to choose from. Booked a family room, which is very spacious and clean too. Definitely worth the price. A window view of the West Lake for your reference. Counter staff (ie Xiao Zhou) has been very polite and helpful. The hotel staff are generally proactive and professional. Only setback will be that the hotel outsourced the breakfast, which is below average standards. Frankly, I rather order MeiTuan which is more worthy. With that, this hotel is equipped with Delivery Robot to deliver the food delivery to your doorstep. In retrospect, my family (especially my boys) and I really enjoyed our stay here. Hangzhou has beautiful weather most of the time. We will be back again to RenHe Hotel Hangzhou.

Room is very well sized and we got a nice street view as well. Cleanliness is top-notch, and so is the service from the hotel staff. We are walking distance to Westlake, a mall and conveniently located right above an interchange metro station with 2 lines. Hotel room is modern design with many amenities available like a common hall to eat/hang out, laundry room with detergent, gym. There is also a roof top garden that boasts a great view of the west lake. 小张 from the front desk has helped with our check out procedures and was generally very helpful and nice. 小李 also assisted us with our bags when loading into the didi. Grateful for their help. Overall, very well located hotel with amazing room and cleanliness. Very good staff too! Highly recommend this hotel when visiting Hangzhou.

A new smart hotel with senior lighting and some remote functions. Room is clean and big, with slippers and toiletries provided. There’s not too much things around the hotel although there is a big shopping mall within a walking distance and a MacDonalds nearby. Calling a taxi could be a bit challenging due to unclear drop off/ pick up point. Overall, very worthy for the price of the room.

Great experience with the hotel, the front desk are kind and helpful. Price is reasonable as breakfast included and the taste are good. The front desk even provide assistance during the trip including travel package or bus rental booking services.

Really have a good stay in zhejiang hotel. All the front desk staffs are very helpful. The house keeping aunties also super nice. Room is clean and spacious. Toilet is spacious, clean and water pressure also good. House keeping are super nice, they know we drink a lot water, so they even gave us 4 bottles of drinking water. And write us a card. This is the 1st time I have this warmth treat by a hotel. They even provide many drinking water at the floor lobby to let all the guests took it when needed. Surely I recommend this hotel to all my friends to hangzhou next time. They have special toothbrush and slipper for kids 👍🏻

The hotel is very close to the Metro which is very convenient to travel. It is also in walkable distance from the West Lake (around 10 mins walk). The room is clean and spacious. The staff are also very friendly.

The hotel is located in a quite strategic location and it was at Exit B on Ding an road station. There was an upward escalator only but none downward escalator. Therefore, if you have big luggage then please be informed. The hotel lobby seems very stuffy. Feeling breathless if it stays there for a longer period. During registration, there was constant interruption from the travel agent promoting their package which is truly annoying. I was a bit disappointed as I came here to celebrate my birthday during my stay. No upgrade or special or compliment offered by the hotel which is truly disappointing despite the fact that I did mention it on my booking. However, the room was spacious. Strong aircon with a good strong shower. The room was equipped with an air purifier and even disinfectant machine. Disposable toothbrushes and indoor shoes were given as complimentary. A comfortable bed with two big pillows per bed. My room doesn't come with breakfast. In house guests will only need to pay 36 RMB to dine in. However to me, the food was simple and there was not much variety. You can actually check the foods before deciding to dine in. Overall the stay with Merchant Marco Edgelake hotel is still considered pleasant. Front counter staff needs to improve their services. Travel agent staff should not interrupt the guest while during registration. Be professional.

The hotel is located strategically , in the middle of the city, near the subway and West Lake. Going to the places of interest is fairly easy from this hotel as the location of the subway/metro is nearby. Walk out of the hotel, turn right, and walk down straight. In less than three minutes, you can see a large shopping centre on your right. Next to Muji is Longxiangqaio, the subway station (Exit D). The direction to West Lake from the hotel is also the same going to the subway station. Instead of turning to the right, just continue walking straight and you can see the lake in less than 5 minutes. Since the hotel is located in the city centre, food options are plentiful with many restaurants, cafes and department stores. The most interesting part of the hotel for me is the rotating restaurant located on the 20th floor, where buffet breakfast is served. If the weather is good this place is good to view the beautiful lake and sunrise. The choice and selection of food here is fantastic ranging from Chinese food and Western food. The hotel is awesome for its facilities. There are a number of restaurants and a gym area. The hotel staff are very friendly and helpful. The consige was very helpful when we enquried for a map of Hangzhou and provided good advice on interesting places to visit. When I checked out of the hotel, the staff also provided a parting gift. I received a massage brush while my friend was given a cute keychain. I highly recommend this hotel.