Hotel berhampiran Yudai Bridge, Hangzhou

We went to this hotel for a short holiday and it’s been the most amazing experience! When we got there the staff attended us in perfect fluent English! We got an upgrade to a better room due to the construction site nearby but honestly the noise wasn’t even noticeable. The breakfast is the best I’ve had in a long time huge variety of stuff western food, fresh juices, cereals, english breakfast, all kinds of dumplings… The leisure area is beautiful we played tennis and the coach was genuinely kind and we are still in touch with him, became our friend! Hahaha really nice sauna, steam room, awesome swimming pool, quiet gym… really really nice. And it’s got a Starbucks inside of the hotel… + great attraction the surrounding area. I absolutely recommend this place for foreigners and locals.

前台戴眼鏡小哥哥服務態度好，剛來杭州看了很久的酒店最後選擇了這家青旅，經濟實惠價格不貴，佳着很舒服，設施很齊全 每天晚上都睡的倍香，床有簾子感覺也是很有安全感呢，在這裏出行也很方便 離地鐵口近，西湖，和火車東站的距離都不遠，推薦給剛剛來杭州找工作的兄弟 姐妹，真的很不錯呢，性價比很高，感覺比自己租房住還舒服，不需要自己打掃衞生，洗浴也很方便，有洗衣房哈哈哈哈哈哈。住了差不多快一個月了。和小貓咪也相處了一個月。可以看它每天的變化。長得非常可愛。大廳還有看電視的地方。有免費辦公的地方

Dear Trip Manager , Make sure hotel’s top management reads this message . I had checked out around 1.50 pm on 1st then gone to watch hockey match and after match directly drove to Shanghai. After Shanghai around 8.45 pm released I left my & families passport in locker of the wardrobe , locker was left open therefore no password required to open . I immediately called hotel’s front desk first spoke to lady she told exact locatio n of three passports. I waited for 20 minutes then called again this fine spoke to another person “ Wu” , he was more responsive and told he will check and assured to call back but he didn’t call back . I called after about 20 minutes he told he found a gold chain . This my gold chain I asked him again did he find passport he told “ no , think else was found “. Actually he didn’t send anybody to room to check . He lied ! . I told him to check again as I told him exact place of my passport. He said he will get it checked . I waited again for about 20 minutes again and called again spoke to him this time he told that another guest has checked in and therefore they cannot as guest is not in room . He told me to wait until guest comes back . Hotel’s housekeeping staff had found my chain in afternoon while cleaning and gave it front desk . Actually hotel should have called me on mobile immediately but wondering why this such kind of negligence . Absolutely disappointed. We kept on calling a few time until 1.15 am , my wife called atleast 10-15 times . Front desk staff kept on saying cannot enter room as guest hasn’t comeback . Meanwhile I had contacted via your app to three agents they said they will come back in one hour but nobody did …..!!! I had called around 1.15 am to hotel and told them I have no option to call police . Then Wu told he wait for 10 minutes , he called back and told to call police . I called 110 gave full information to police and with 10 minutes local police station called back to verify and after about 10-15 minutes I called Police again they said front desk has found my passports . If front desk had not authority to enter thek should have given option to call police and then they could enter room to search . Untrained unprofessional staff made me suffer for 4 & half ours . I will tell this story to all and will tell to all to never stay in this hotel ever …. Thanks

I have a great experience in this hotel, their location is convenient to go around, and they also support me a lot here. My booked room is smart and clean.👍

房間設施很新。窗外環境不好，對面空調外機聲音有點吵，睡眠差的可能忍受不了。隔壁上下樓等隔音還不錯。屋裡有新裝修的房子味道。攜程預訂的房間分配的不好，歪歪扭扭的房間，次數多了對酒店和對攜程網印象就都不好了。

I booked the Sunshine Tatami Room for 2 nights with my partner, and it was a pleasant stay throughout the days. We were being offered complimentary breakfast Chinese-western fusion style at the 11th floor for 2 nights, free coffee vouchers at Peets’ Coffee at the lobby and the hotel offered free laundry service on the 10th floor. The tatami room was big enough for us to lay our 28” luggages flat on the floor, and have a L shape sofa with a super big screen TV. Overall it was a very pleasant stay.

Secara keseluruhannya mempunyai pengalaman yang indah. Kakitangan sangat mengalu-alukan dan menampung sejak saya tiba. Bilik itu bersih dan serba lengkap, menampilkan semua kemudahan yang saya harapkan. Katilnya sangat selesa, dan hiasannya moden lagi selesa. Lokasi hotel ini sempurna, terletak berhampiran dengan tarikan utama, restoran dan pengangkutan awam. Hidangan sarapan pagi setiap pagi adalah lazat dan menawarkan pelbagai pilihan untuk memenuhi setiap citarasa. Walau bagaimanapun, terdapat satu isu yang sedikit menjejaskan penginapan yang sempurna: kalis bunyi. Malangnya, bunyi bising dari lorong dan bilik bersebelahan agak ketara, terutamanya pada waktu malam. Ini menjadikannya agak mencabar untuk mendapatkan tidur malam yang lena sepenuhnya. Walaupun kesulitan kecil ini, saya masih sangat mengesyorkan untuk perkhidmatan yang cemerlang, lokasi utama dan keselesaan keseluruhannya. Saya dengan senang hati akan tinggal di sini lagi, berharap kalis bunyi boleh dipertingkatkan pada masa hadapan.

A very new hotel. Very clean and bed also very comfortable. About 10-15mins walk from the metro station. There are a lots of food around and also can walk to West Lake around 15-20mins. If want to go other attractions places it is very easy to take the public busses around. Toilet very clean. Cleaning lady and man always on standby to clean. The room might be a bit small but everything is there. Bed is very comfy and soft. The centralised aircond system is very good so you have good ventilation although you are taking the bunk bed type. The common area also very big. Only 1 cons is the wall maybe a bit thin, if there are people who kinda selfish talking loud at the corridor you will have to bear with it and if happen your next door neighbour is snoring you might heard about it but all this can be settle by the earplug. Overall its very good and nice hostel with the price.

Some of the toilets were very dirty, but otherwise the facilities were very nice. The interior and staff too!

Room was nice and spacious, general hygiene of the rooms are decent. Only downside wades that our room was very strong smell of smoke, something we noticed about the building in general. If that doesn't affect you then I would recommend due it's value and location