Grand Cititel Hanoi Hotel & Spa

Price is good compare to other options in old town Room is big, clean but the concept in the room is not convenience to me Breakfast has few choice only But the plus point is a wooden floor, make room feel cleaner and no smell dusty

This hotel near in Hanoi street town very easy to go walking around town, hotel have very strong hospitality and customer service experience how to explain to guest where to recommend near by place to the guest, specially thanks to Ms Stella Front Desk Supervisor, Mr CS Tinh Front Desk staff, Mr Alex GSM from Front Desk, all the front desk staff very helpful and speak English very well and friendly. Highly recommendation to solo travellers. Personality talk to Front Office Manager and surprise he can speak Chinese very well ❤️🇻🇳

I initially booked 1 week at the hotel and then extended my stay there for another week. The purpose of my trip was buisness related and so the hotel served well. The staff were really polite and helpful. The reception staff were always warm and welcoming, the house keeping worked well with cleaning the room while I was out and around my schedule and the kitchen staff at breakfast were really lovely, especially Phomg, I hope I've spelled that correctly. Every morning, he would greet me with a warm welcome and assist me with finding a lovely seat at breakfast. He quite quickly learned my orders and would always have my coffer waiting at my table and order my omelette for me, which was really sweet. The service there was great. The location is just a short walk, maybe 13 mins to Old Quarters. One thing I'd say needs an update is the gym. I'd suggest getting some new gym mats ( a material that can easily be cleaned after use) and just an update with the equipment. Other than that, it was great to be there

It is a very good hotel in Hanoi. Whenever I come to Hanoi, I choose to stay here every time. It is excellent.

Room exceed expectation. Breakfast is decent with a good variety and tastes. service staff are excellent.

I was uncomfortable because there was no place to put my carrier in my room. I went to many hotels in Hanoi, but the facilities and services were not suitable for me.