Pengguna Tetamu
5 Januari 2024
First of all, I booked this hotel,,,but the Reception told me they didn't receive my booking... 💁🤷🏻♂️ (this is not my mistake as I shown my booking with Confirmation Letter that I received from Trip.com) and then LATER they found my reservation and told me my booking is in JUNK mail that's why they can't see my reservation... (IS THIS MY Problem?) by the way all room are fully booked & they transferred us to their sister hotel...
I accepted this offer because I was so tired and need a room as soon as possible 🥲 and a room from their SISTER Hotel is not really bad & staff is friendly and very helpful.
Overall, I am OKAY! But this situation shouldn't be happening?
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