Hotel berhampiran Old Quarter, Hanoi

I stay at this hotel in May with Michael who I have stay with before in Hanoi expressive in the old quarters. So I was glad to be back with Michael again after few years! He is so good with me email him to say I was coming again and had answer back over nite. This hotel excellent value for your money and their service is above anything else I have experienced in my travels! Whatever you need Michael will arrange for you whether taxi from airport luxury bus to Sapa or a trip to Halong Bay he will organise. Also Lucy who works there and is great friendly smiling face to welcome you! Michael I will be back in September I hope to with you again. Thanks for great stay Michael & Nga

Great location, nice room, very clean and above all great staff. Would highly recommend for any travellers but esp. for first-time Hanoi visitors! We stayed at the hotel for 4 nights and the manager (Simon) helped us greatly with advice and honest price ranges for all the sightseeing spots, restaurants, taxis, traintickets and even our trip to halong bay. Couldnt wish for a better start in Hanoi and would come again!!

I was here with my family for about a week, we were sceptical at first as this is a new establishment. But the moment we arrived at their lobby the staffs proved that we have made a worthy decision. Especially Anne from management, she was very welcoming and informative which helped start a great beginning to our holiday in Hanoi. Rooms are absolutely clean and well organised. Furthermore internet connection was impressive, fast and smooth, only mentioning this as it has been quite a problem with our stay at many hotels in the past. This place is located right in the center of everything, walking distance to Old Quarter, Ho Guom lake, eating streets, markets, etc. Heaps more positive things about this hotel that you should come and experience for yourself. Definitely will be staying here again the next time I’m in Hanoi. Thank you Grand Cititel team for looking after us!

Great location, right in the action! Cheap! The service staff are very kind people. It is an old building with some fairly poorly maintained features. But it’s an alright place!

Thanks for the amazing experience at La Mandarina Hotel. The hotel owner and the staffs are very friendly, thoughtful and helpful. When I was there exploring the Old Quarters, they even told me the places to eat and took pictures for me. Really recommend everyone to go there to spend the night. I will come back here when I have another chance to visit Hanoi!

Excellent ! Chambre avec grand lit double matelas ferme avec salle de bain (douche, pas de baignoire) et balconnet. Mobilier de bois antique et minibar (pas de frigo) dans la chambre, haut plafond. Établissement hyperpropre. Petit déjeuner disponible sur demande ($) . Attention, le monsieur à la réception parle vietnamien seulement. Ayez votre traducteur en main et tout ira bien. Il est très gentil.

We recently had the sheer pleasure of staying at the Hanoi Stella Hotel for three nights and our hearts are still nestled in the warm embrace of this exquisite establishment. Situated in the vibrant heart of Hanoi, the location afforded us the luxury of strolling through the city’s captivating streets with utmost ease. The rooms we were initially provided were a haven of comfort, showcasing pristine hygiene, especially in the bathrooms, which is always a big tick. The jewel in the crown was undoubtedly the staff whose proficiency in English was matched only by their boundless kindness. Their welcoming smiles immediately dissolved any travel-weary tension, making our interactions with them utterly delightful. Our adventure beckoned us to Sapa for a few days, but we found ourselves looking for the comforting cocoon of Hanoi Stella. Without a second thought, we booked it again for our final night in the city. To our sheer joy, we were upgraded to a family room—a spacious sanctuary that made us wish we had booked it every day of our stay. The room was a cornucopia of comfort, boasting ample space, heavenly beds, and a top-notch air conditioning system ensuring a cool retreat from the city’s hustle and bustle. The reception was a redux of our initial warm welcome, greeting us with tea, making our return feel like a homecoming. Their attentiveness added a golden touch to our already stellar experience.

Stayed on two short occasions while in the area and gave it an average but I feel it's almost below that. I will start with the positives. The staff are very friendly and helpful and housekeeping was good. The breakfast in the main dining room had quite a good selection and very good service. Unfortunately the rest of the property left me underwhelmed, and especially for the very high rates (well over $250 per night CAD). Location is ok, but not in the 'Old Quarter', which means that many tour shuttles will not do pick ups from there. I could not even get a Grab car at 7 a.m. on regular weekday morning and forced to take a taxi or be late and miss my tour. There are however some good restaurants near the hotel within walking distance. The Club lounge has garnered high reviews here on TA and I am astonished as to why. This actually was one of the benefits that had convinced me to exercise my Marriott BonVoy status and splurge on this property rather than stay at one of the many more reasonably priced and far more central hotels in the area. I am not sure what people's standards are but this lounge was not premium at all. The food was frankly, atrocious. There is a large variety of condiments and toppings for things but the main and side dishes look like they were leftovers from a banquet event, sitting under warming lamps for far too long, dry or oversauced, and not appealing. No vegetables except for a couple of sad looking salad items, very little for vegetarian or non red meat eaters and very little Vietnamese selections, rather sad looking attempts at Western items. Desserts sat in a fridge looking equally sad and drink selection was minimal, with a long wait for a simple highball and the mix added in when it was asked for on the side. The staff was pleasant enough so I didn't have the heart to complain at the time. The worst part about it is that it is overrun with loud families and children, which does not correspond to an adult executive lounge atmosphere in the evening during a cocktail hour. On the two occasions I went in I did not enjoy my time there and stayed only long enough to finish a drink and I had to skip dinner entirely the first time as the food was so unappealing. The lounge is also located on a floor with club level rooms and the noise generated from carts wheeling in and out during early morning and late night set up/break downs, as well as the doors slamming from the same is also not conducive to an elite member experience. The other issue I had was with the bedding. The feather pillows become literally flat as pancakes when you press down and must be ten years old. I had to request firm pillows to be sent up. I also had to request a top sheet to place under the duvet as the duvet cover is made of a cheap polyester fake satin type material which is not breathable and causes excessive sweating. I am not sure why they are not using better quality fabric to begin with but top sheets are generally standard also. Curiously

I have been staying at Super Hotel Candle for a number of times before Covid 19 and 1 time after Covid 19. Generally everything is fine but there are 2 points that disappointed me and need to improve. The faucet in the toilet and towels need to be changed even before Covid 19 but nothing seems to improve after Covid 19. Second, the breakfast standard has dropped a lot after the Covid 19 and even after my revisited this month again.

The staff are very nice, the room is clean and comfotable. I have great time in this hotel. Very convenient location in old quarter....budget friendly...receptionist ms.lieu and owner mr. Tung were allways there n very helpful....maids also very very accomodative....highly recommend this property....