Hotel berhampiran SilkyVietnam, Hanoi

The staff are very nice, the room is clean and comfotable. I have great time in this hotel. Very convenient location in old quarter....budget friendly...receptionist ms.lieu and owner mr. Tung were allways there n very helpful....maids also very very accomodative....highly recommend this property....

こちらのホテルは4泊5日の日程で利用しましたが、部屋は常に清潔で、クーラーは強力、朝食ビュッフェもとてもおいしかったです。特に牛肉フォーは外の有名レストランのそれよりおいしかったし、毎朝のベトナムアイスコーヒーも外のカフェと変わらないくらい美味しく、大満足です。また旅行最終日、日本へのフライトが深夜だったのですが、チェックアウトした後もシャワーを使わせてくれてとても助かりました。（あのままだと汗をかいたまま飛行機に乗らないといけなかったため）ホテルのスタッフ皆が親切でしたが、JennyとMには特に親切にしてもらいました。素晴らしい体験をありがとう！ I stayed at this hotel for 4 nights and 5 days, the room was always clean, the air conditioner was powerful, and the breakfast buffet was very good. In particular, the beef pho was better than that of the famous restaurant outside, and the Vietnamese iced coffee every morning was as delicious as the café outside, and I was very satisfied. Also, on the last day of the trip, my flight to Japan was late at night, but they let me use the shower even after checking out, which was very helpful. All the hotel staff were very nice (because I had to get on the plane sweating as it was), but Jenny and M were especially helpful. Thanks for the great experience!

The hotel is in a great location in the Old Quarters with everything just a walking distance away. The staff was very friendly and the breakfast was very good. It’s a newly renovated hotel so everything was new and clean. Some work is still ongoing but not enough to be a bother. Special mention to Patrick who gave us a list of places to go to and was helpful with any questions we had.

The hotel was clean and well appointed in that it had toiletries and towels and nice sheets but it was shabby by 4 star standards despite the nice rooms. We felt it was a 3 star overall. The grouting was dirty, the bath creaked terribly and there was no evening meal service, pool or even room service (despite a hotel guide in the room saying there was!). The shower was ok but not more than like a domestic wall shower. We had three pillows over the one single and one double in the room and the pillows were flat. We ate at the hotel on the street but it was all frog, squab and other peculiar meats, even by Vietnam standards. No veggie options in the streets around so for more digestible food walk a few streets. There is a safe in the room and good WiFi. Breakfast service was over full and chaotic. The fruit juices were from concentrate (I saw her refilling). So it was ok but isn’t a destination. The location was ok for central Hanoi but not great if you can’t walk easily. The breakfast was ok but certainly not as good as others we have stayed in. The room cleaning was very good and the hotel felt safe. I think we would have been more pleased if we hadn’t had better in Siagon, Hue and Hoi An. The air con was good but switches off after a while.

This hotel has exceeded my expectations and was designed nicely with a 5* luxury feel service/hospitality . The hotel itself is quite new as the associate had mentioned that it’s been open for about 6 months. The bedding and room was very comfortable and decorated. I will rate this a 10/10. Great service and clean. I was welcomed with a drink voucher and the bar tender made a drink that was not on the menu and even though the rooftop bar was closing, he took the time to make a special drink that is not too sugary for me as requested. The morning breakfast at the restaurant was also great! Although I did not get to stay a longer duration as I was just flying into Hanoi to make a stop to Hai Phong. I will definitely be coming back and staying here for my future visit.

We had a wonderful stay at the Mövenpick Hotel Hanoi and the customer experience was wonderful from end-to-end. Upon reaching the hotel we were warmly greeted by the reception team who had some welcome drinks and seamlessly checked us in. we enjoyed the view and our drinks from the Infinity bar. The reception staff looked after us well during our stay with exchanging currency for us. We would particularly like to recognise the concierge Huyen Tran who was truly remarkable with her customer service to us during our stay. She provided us with a wealth of information, guidance and handy tips for our stay in Hanoi. She gave us the timetable for Train Street and the recommended bar/restaurant to get a great view, recommended a number of shops where I could find a particular t-shirt that I was after, helped us with multiple currency exchanges, found my wife’s lost sunglasses that she had left in the ground floor bar and had then returned to our room on top of the mini bar, retrieved my wife’s scarf that she left at the poolside bar and had it waiting for her to collect. She even had bandaids for me to patch up my wound when I had cut my hand. Huyen, thank you so much. You were truly a delight to talk with and are truly an asset to the Accor group. Facilities wise, there was a lovely pool with the really cool Cabana Club bar next to it on level 4. Mangosteen restaurant put out a great breakfast buffet every morning with plenty of local, international and traditional breakfast options in a fine dining setting. Lounge 83 on the ground floor had really comfortable couches and a classy intimate setting playing soothing music in the background. Every day at 5pm they had Chocolate Hour where they put out a chocolate fountain and plenty of sweet treats all for free for hotel guests. The Classic King Room that we stayed in was very clean, well appointed with great amenities. The two most important things about the room were well addressed. First, the bed was so comfortable that we had a good night’s sleep and felt well rested. It was like sleeping on a cloud. Second, the shower had excellent water pressure, regardless of whether you used the traditional shower head or the rain shower (which was my preferred option), was instantly hot and was quite spacious. Feeling clean and feeling well rested are two of the most important aspects in my opinion. Location-wise, the hotel is very conveniently located a few minutes walk from the Old Quarter, about 10 minutes walk from Train Street, 10 minutes from Lake Hoan Kiem, and only 200 metres away from one of the best restaurants in Hanoi which is Quan An Ngon. Every staff member that we interacted with at the hotel was friendly, helpful and a joy to be around. We really enjoyed our time at the Movenpick and look forward to returning there in the future. Thank you to the Movenpick team (and in particular Huyen) for a wonderful experience.

We have visited more than 50 countries and always stay at top hotels. For us, Cappella Hanoi easily ranks in the top five anywhere - for comfort, high quality service, professionalism and friendliness throughout. Everyone from the General Manager all the way to the waiters, the Front Desk, Spa personnel, etc., were just fantastic. The Spa treatments and the Michelin-Star Japanese restaurant ”Koki” were unique experiences. My wife and I really enjoyed our memorable stay.

アクセス：ノイバイ国際空港からの86番路線バス終点「ハノイ国鉄駅」下車徒歩約10分、駅前の大通りを南へ向かい（駅舎を右側に望みながら）「ホテル・デュ・パルク（旧：ニッコーホテルハノイ）」1つ手前の交差点を左折し、次の交差点へ向かい左側にホテルの入口が見える。 宿泊した部屋は10階のダブルルームで全体的に木目調の仕上がり、ユニットバスにはバスタブと日本式の電動ウォシュレットがあったもののウォシュレットは作動しなかった。 無料のミネラルウォーターが2本、コーヒーと緑茶のほか、テレビ台のところと冷蔵庫内に有料のミニバー（お菓子、ソフトドリンク、ビール）もある。 朝食は朝6:00から2階のレストランで、日本のビジネスホテルとほぼ同じような内容で、ベトナムの麺料理である「フォー」と各種*料理はライブキッチンで料理してもらえる。 トランジットのため1泊のみの滞在だったが、フロントスタッフは片言の日本語を話してくれ、またホテル内は日本語の案内も多く快適に過ごすことができた（チェックアウトは12時まで）。

I checked into the Hotel on 21st June for a 4 night stay. Right from the poor “Check-In” experience one could get a feeling that something was amiss... I had multiple “sub-standard” experiences in this relatively new property. To highlight a few.. • On the 1st night, I ordered for a Vietnamese Grilled Fish (Medium rear), but what I received was a “Well done”, over cooked, almost fried fish. There were almost no attendants at the only restaurant at the hotel at 10:30pm. • On the 3rd day at despite the restaurant being empty at breakfast, all the salad bar servings were empty at 9:45am. There was not adequate bread in the bread baskets. When I pointed to the restaurant manager that the breakfast buffet is available until 10:30am, I was told that the serving bowls are empty as the team was all busy preparing for a 500 pax lunch later in the day (24th June)…..honestly not sure this was an acceptable answer. • On the 3rd evening at 10:15 pm, when I tried to utilize my complementary welcome drink at the bar, I was told the bar attendant was not available and the drink cannot be served. • Despite requests for coffee sachets to be placed in the room during daily housekeeping service, the same were never placed. However, had to personally make a call for the same every day. • There was no Iron and Ironing board in the room. • The hand sanitizers installed in the elevators were empty and not operational. • The air-conditioning in the lobby never seemed to work. Despite repeated requests to meet with the GM, it was only on the 3rd day was I told that the GM is not available for the week as he is on an official trip. Ironically the Rooms duty manager (2nd in charge after the GM) was also not available. Would not recommend this property for a stay.

The Sen Grand Hotel is the perfect blend of affordability and luxury. As a luxurious yet budget-friendly hotel, Sen Grand consistently delivers superb value with high-end amenities you'd expect to find at a much pricier hotel. From the moment you step into the lavish lobby, you're transported to a space that feels indulgent yet accessible. The lobby features plush seating, ambient lighting, and contemporary decor that make you feel like a million bucks without breaking the bank. The executive room is a spacious suite featuring a comfortable king bed, desk, flat-screen TV, and free Wi-Fi to keep you connected. But the highlight has to be the large rooftop swimming pool, big hot tub in the room, fitness center, and restaurant on-site. You'll never want to leave! The pool is warm and inviting, perfect for swimming laps or lounging on a pool floatie. After a long day of exploring, the hot tub is the ultimate relaxation station for me with the maximum privacy I can enjoy. From the generous amenities and modern decor to the friendly staff,Sen Grand provides a level of comfort and quality that can't be beaten for the price. If you want luxury without the hefty price tag, Sen Grand is the obvious choice. You'll live your best life without breaking the bank at this affordable yet upscale hotel chain. With Sen Grand, five-star style and service are well within your reach.