Hotel Hanoi dengan Gim

This hotel is still not complete. A lot of construction still on-going. The first room we checked-in was not finished. Even the blinds/curtains on the glass wall between bedroom and bathroom was missing. Totally disappointing! But, I would give full marks to the manager and the front office team. They were very courteous, and helpful. They facilitate an early checkin without even asking! They were personally checking and helping with every small details of our stay, travel itinerary, tour bookings, food, etc. They were very cooperative and more than willing to offer complimentary cabs and drinks when we let them know about the disappointments around the room quality and facilities. To summarise, what was started off as a bad experience was turned into an memorable stay by a highly professional, friendly team!!

Greetings, here are some key features of the hotel, hope you find it useful: 1. Location: Situated in the Ba Dinh district, it’s close to several embassies, Thu Le Zoo, and West Lake. The area is somewhat removed from the main tourist areas, offering a noisy stay but still accessible by taxi or ”Grab.” 2. Rooms and Amenities: The hotel offers a range of rooms, including family suites and apartments with kitchenettes. Rooms are equipped with modern conveniences like flat-screen TVs, minibars, and free Wi-Fi. The room I've stayed offers an exciting city view, which I would highly recommend. 3. Facilities: Guests can enjoy a Japanese-style bathhouse, a thermal-water swimming pool, a fitness center, and a spa offering beauty treatments and massages. The hotel also has a restaurant serving Vietnamese and Japanese cuisine. 4. Service: The staff is frequently praised for their helpfulness and proficiency in multiple languages, including English, Japanese, and Chinese. The housekeeping service is noted for its thoroughness and attentiveness, although they were not able to understand basic English word and it becomes little difficult at times. 5. Breakfast: The breakfast buffet receives positive feedback for its variety and quality, including local dishes like pho. Pros: • Good value for money. • Excellent breakfast options. • Clean and well-maintained facilities. • Friendly and helpful staff. Cons: • Little far from major tourist attractions, but close to Lake and church. • The street outside can be busy and noisy, which might be a drawback for those sensitive to street noise. Overall, Super Hotel Candle is a solid choice for both business and leisure travelers looking for comfortable accommodation with good facilities in a quieter part of Hanoi.

What a lovely hotel. We landed on our first day in Hanoi at this lovely property, just overlooking the lake. Its a nice, calm, quaint area with cafes and restaurants around. The rooms are spacious, best amongst all the other hotels that we stayed in.. The room, bathroom has a luxurious and Victorian kind of feel. The staff at the reception, entrance also at the breakfast restaurant were very helpful. The breakfast is also very nice, lot of variety.. thoughtful to have a little Indian food counter for breakfast. All in all we had a great stay. Thank You.

Absolutely amazing experience! The hotel is in a sky scraper from where you can see all of Hanoi. I was there during the ***** new year celebrations and one of the best locations to view the firworks was the hotel's lobby and restraunt. The hotel also organized lion dance for ***** new year. The breakfast is also really good with loads and loads of cuisine options. Also try the pecan pie at the cafe, it is absolutely delicious. The best part however is the hospitality team. Kudos to them for making me and my girlfriend feel fully taken care of. Their attention to detail to each guest's plans is immaculate. It was ***** new year night and we could not find a grab as there were none available and we had a train to catch. The staff knew where we were headed as they also helped us book. They had already ordered a cab for us as we were getting late. The team made our stay delightful and I will definitely be back.

The hotel is good in general, but not the great. Here are the down-sides: Facility seems to show aging signs. For instance, toilet has water leak, sink is old. Service needs improvement. When I requested more bottle water, I was denied. Housing Keeping Dept told me that they have a limit of 4 bottles/day. I travel extensively. I have never seen a 5-star hotel refusing to offer additional bottle water. Giving the unusually warm and humid weather, it’s sad to be refused to get water guests really need.

During our recent stay, we opted for the family room and were pleasantly surprised by the spaciousness and comfort it offered. Here’s a comprehensive review based on our experience: Room Experience: The family room we stayed in was spacious and well-appointed, providing ample space for our family to relax and unwind after a day of exploring. The beds were comfortable, ensuring a good night’s sleep, and the amenities provided in the room met our expectations for a comfortable stay. Location: Conveniently located, making it easy for us to access everything we needed during our stay. Whether it was nearby attractions, restaurants, or shopping areas, everything seemed within reasonable distance, which added to the convenience of our stay. Recommendation: I would definitely recommend for families or travelers looking for spacious and comfortable accommodations in a good location. The room size and comfort level make it suitable for families, and the convenience of the location adds to its appeal. Breakfast Experience: While the overall experience was positive, one aspect that didn’t quite meet our expectations was the breakfast. The quality and variety of breakfast options were not as impressive as we had hoped. We found that dining at nearby establishments provided more satisfying options for breakfast. Conclusion: In conclusion, our stay at was enjoyable and met most of our expectations. The family room provided comfortable accommodation, the location was convenient for accessing amenities, and I would recommend it to others looking for a comfortable stay in the area. However, for those particular about breakfast, exploring options outside the hotel might offer a more satisfying experience.

Hotel staff is really good . Their service level is amazing. My special gratitude goes to Sally and Tienanh . They always put smile on faces and very quick on responds whenever we want ..absolutely a marvelous place to stay . Thank you .

Amazing experience. The service is superb as you would expect from Sofitel Legend. The facilities are good, the place has a true historical vibe without being a museum of antiques. The breakfast is excellent in terms of local food variety. There are several 5 star hotel options in Hanoi, but seems like Sofitel is the best one you can find. Unfortunately we missed the hotel tour, so will need to come back.

I and some friends stayed here few years ago and we come back this year as we love this hotel a lot. Everyone works for this hotel is very helpful and hospitality. They supported us a lot during the time we stayed here with them. Hotel is clean and we love everything and of course also the breakfast. We will definitely come back and also introduce to more of our friends. Thanks again for making my trip !

It was a Luxury hotel stay with Somerset Grand Hanoi. We reached the hotel early morning 6:30am via Sapaly train down Sapa Hotel. we were warmly greeted by the hotel manager to inform us we can rest our foots n have complimentary coffee ☕️ and biscuits 🍪 on its 4th floor “Residences Lounge “ As our requested Executive room was not ready by 12:00noon ( as we requested earlier check-in), we were utterly surprised knowing we were given 2 bedroom apartment instead of! 😇😃 When we checked out the next morning, the customer officer even send us to its Entrance seeing us board the taxi to airport.😊