Hotel berhampiran Tien Tuyen Grocery Store, Hanoi

The staff were really friendly, we arrived early from an all nighter of travelling and they were very friendly and let us get into a room before check in time. The location of the hotel was great, right by old town. Unfortunately how ever the place is just in need of some maintenance, the drains were blocked, the sink was leaking any time someone in another room used their water- it for some reason created too much pressure and water came out of our outlet pipe, this meant that we always had a soaking wet bathroom floor. We told them about it but they didn’t seem too surprised. All round good stay- I just hope you don’t end up with the twin room!

Greetings, here are some key features of the hotel, hope you find it useful: 1. Location: Situated in the Ba Dinh district, it’s close to several embassies, Thu Le Zoo, and West Lake. The area is somewhat removed from the main tourist areas, offering a noisy stay but still accessible by taxi or ”Grab.” 2. Rooms and Amenities: The hotel offers a range of rooms, including family suites and apartments with kitchenettes. Rooms are equipped with modern conveniences like flat-screen TVs, minibars, and free Wi-Fi. The room I've stayed offers an exciting city view, which I would highly recommend. 3. Facilities: Guests can enjoy a Japanese-style bathhouse, a thermal-water swimming pool, a fitness center, and a spa offering beauty treatments and massages. The hotel also has a restaurant serving Vietnamese and Japanese cuisine. 4. Service: The staff is frequently praised for their helpfulness and proficiency in multiple languages, including English, Japanese, and Chinese. The housekeeping service is noted for its thoroughness and attentiveness, although they were not able to understand basic English word and it becomes little difficult at times. 5. Breakfast: The breakfast buffet receives positive feedback for its variety and quality, including local dishes like pho. Pros: • Good value for money. • Excellent breakfast options. • Clean and well-maintained facilities. • Friendly and helpful staff. Cons: • Little far from major tourist attractions, but close to Lake and church. • The street outside can be busy and noisy, which might be a drawback for those sensitive to street noise. Overall, Super Hotel Candle is a solid choice for both business and leisure travelers looking for comfortable accommodation with good facilities in a quieter part of Hanoi.

Although the hotel is 5 star, the facility is not up to 5 star level. The rooms are old, plaster on walls is coming off, bathrooms a bit yellow molded, all in all by far not 5 star level. Be aware that some rooms have a single connecting door, this is a massive sound problem when loud kids are playing next door... My real windowroom had view of an inside building airshaft and on the other side a fire escape installation. Do not expect any view, just some daylight. Service level is impeccable, staff is doing it utmost best to compensate. I got a big rebate (before staying) from trip.com, so all in all, value for money was ok-ish.

Very nice boutique hotel in the middle of the Old quarter near shops and restaurants. Staff were very friendly and helpful. They really go out of their way to help you as needed. The rooms are clean and the beds are comfortable. Great air conditioning. Breakfast was very good and a lot of choices. It is buffet style and you can also order different foods like Pho, banana pancake, Vietnamese egg rolls and so much more.

Nice and new. Clean. Great service from reception and bell boys. Breakfast was good. Used the spa services and it was fine but the massueses were quite rude with their comments and said inappropriate things to my partner in front of me, quite unprofessional. It's their job to provide a service and nothing more. The wait staff in the restaurant serving breakfast were efficient but a little unprofessional as when it hit 10am (when breakfast stopped) they were celebrating amongst themselves. I can understand Vietnamese and perhaps they thought I couldn't understand. I found this to be quite unprofessional, maybe my expectation that they should do their job quietly and efficiently was too much. They also moved me to another table for their convenience as the table I chose to sit at would have been more work for them to clean. I asked why they moved me, when I came back from getting my food, and the reply was that they wanted me to enjoy the view out of the window. This was a blatant lie as my original seat had a better view and was already by the window, I could only conclude that me sitting at a four person table instead of a two person table was inconvenient for them, even though breakfast was about to end and that there was only a few people there finishing their breakfast. I also found that the cleaning staff were just chatting about their daily lives in the elevator in front of me and on corridors. Is it me or should the staff be quiet, intrusive and wait for no guests to be around to gossip and talk? Aside from these aspects of the staff, everything else was good, the food, friendliness, location and cleanliness was on point. Lastly, as the hotel is new, there's still some renovation work going on but it doesn't disturb you from a good night's sleep.

Bonjours j ai bien aimer cette hôtel j étais surpris les gens ce sont bien comporté avec moi alors que je ne parle pas bien anglais et que je suis un voyageurs un élément spécial pour eux .la plupart des gens je suis un cas très spécial comme je suis noire et européen j était très surpris de leur bon comportement et l auberge est très propre après c est la capitale ne. Vous attende avoir un dortoirs nickel . Je recommande à tout le monde cette auberge bien placé le café est très bon il y a des tartine avec confitures le petit déjeuné est vraiment super bon pour le prix qu on mes dans l auberge .bref l auberges est super bien👌

A brand new hotel that’s been running for about 7-8 months. Staff were friendly but not too experienced in reaching out to customers for extra mile. They could be proactive enough to offer new visitors a more memorable experience. For example, they would ask you to pay more for an upgrade if you wanted. They have available rooms around but it was not that easy they could upgrade you easiest in any easygoing action. Restaurants were all closed on Chinese New Year Eve of 2024 Feb. 9. All food have to be ordered for in room service and you’d have waited for 45-60 minutes for arrival time. Nail files were not available. The door design of bathing rooms had some issues. Gym reception staff were not around and you’d have to take care of yourself. Some staff were not able to follow up for something they promised to do so for you.

A Perfect hotel for a 1 night stay if you have a morning flight to catch, big rooms with private bathroom. The airport is very close so can be reached by foot - the international airport is 10 minutes walk and domestic airport is 20 minutes. Not much to see, do or eat in the area so I wouldn’t recommend more than 1 night.

This is a small family-owned hotel. We reserved a room with two beds, but were initially offered one with a one bed. We had to ask for a room change, which may have often happened from reviews of other people. The two-bed room was somewhat large and clean. Amenities were basic. Bathroom was a bit challenging: we did not dare take a shower, but my child did and said it was okay. Toilet had no problem. Hot water was readily accessible. Breakfast was personally cooked and nicely done with egg, buttered bread, and some vegetables (tea was nice). The family seems to raise a herd of chickens. Very early in the morning after perhaps 6 AM or even before, a rooster crowed for about two hours every 30 second, and we had to be up. Well, it is nature and I have no complaint about this. The hotel views a big open field where the chicken herd as well as horses was enjoying the meal. Best part was that we were able to walk to the hotel and took about 15 minutes from the international terminal, although it was a bit treacherous along the way. Getting across a wide street without any signal was a challenge, like any other in Vietnam. It was okay after we got used to it. Nothing much around the hotel. The Hanoi Airport, unlike Saigon, has really nothing in the neighborhood. I think for one night, this hotel may be okay esp. for early flights.