Hotel berhampiran Toan Mai Department Store, Hanoi

I and some friends stayed here few years ago and we come back this year as we love this hotel a lot. Everyone works for this hotel is very helpful and hospitality. They supported us a lot during the time we stayed here with them. Hotel is clean and we love everything and of course also the breakfast. We will definitely come back and also introduce to more of our friends. Thanks again for making my trip !

The staff were really friendly, we arrived early from an all nighter of travelling and they were very friendly and let us get into a room before check in time. The location of the hotel was great, right by old town. Unfortunately how ever the place is just in need of some maintenance, the drains were blocked, the sink was leaking any time someone in another room used their water- it for some reason created too much pressure and water came out of our outlet pipe, this meant that we always had a soaking wet bathroom floor. We told them about it but they didn’t seem too surprised. All round good stay- I just hope you don’t end up with the twin room!

こちらのホテルは4泊5日の日程で利用しましたが、部屋は常に清潔で、クーラーは強力、朝食ビュッフェもとてもおいしかったです。特に牛肉フォーは外の有名レストランのそれよりおいしかったし、毎朝のベトナムアイスコーヒーも外のカフェと変わらないくらい美味しく、大満足です。また旅行最終日、日本へのフライトが深夜だったのですが、チェックアウトした後もシャワーを使わせてくれてとても助かりました。（あのままだと汗をかいたまま飛行機に乗らないといけなかったため）ホテルのスタッフ皆が親切でしたが、JennyとMには特に親切にしてもらいました。素晴らしい体験をありがとう！ I stayed at this hotel for 4 nights and 5 days, the room was always clean, the air conditioner was powerful, and the breakfast buffet was very good. In particular, the beef pho was better than that of the famous restaurant outside, and the Vietnamese iced coffee every morning was as delicious as the café outside, and I was very satisfied. Also, on the last day of the trip, my flight to Japan was late at night, but they let me use the shower even after checking out, which was very helpful. All the hotel staff were very nice (because I had to get on the plane sweating as it was), but Jenny and M were especially helpful. Thanks for the great experience!

My recent stay at Marina Hotel was generally satisfying. Its location proved ideal for exploring the Old Quarter on foot, despite some street noise, which is common in this area. While the hotel maintained satisfactory cleanliness with daily room cleaning, our accommodations showed signs of wear, slightly detracting from the experience. The reception staff's fluency in English. Overall, Marina Hotel presents a decent option for visitors to the Old Quarter.

We enjoyed our stay at this hotel. Tony and the team assisted us with great hospitality and care. Great thanks to Tony.

Amazing stay at this small hotel. Hotel is new and clean. The bed is unbelievably comfortable and hotel provided four fluffy pillows (which is rare because normally it’s just two flat ones). Sometimes we came back to take a break and ended up falling asleep because it was too comfortable. All basic amenities were provided and we also requested for laundry to be done for a fee (50k per kg) and it was done within a day. Location is great with lots of food options!

Location is in the center of touristy places, room is big, clean, has balcony. Breakfast is ok, got some public space to sit, many solo travelers. Reception very friendly, polite and helpful.

Este hotel está muy cerca del barrio de las embajadas, mucho más tranquilo que el casco antiguo. Se ve bastante nuevo y por tanto reservamos directamente con el establecimiento a través de email (enero 2023) una suite especial del piso 9º (planta noble hasta donde llega el ascensor). Un dormitorio amplio con cama grande (bien de colchón y sábanas), armarios, perchas, ventanales a la ciudad, mesillas, a.a. y tv satélite. Al lado, una sala de estar amplia con muebles, un sofá no muy grande (en las fotos se veían 2 sofás), otro a.a. y otra tv también satélite, un espacio de cocina con frigorífico grande (agua de cortesía) y precio normales. Un buen baño, moderno, amplio, con encimera y amenities, muy buenas toallas y ducha grande con mampara, presión de agua normal y ventana exterior. Bien de limpieza (diaria) y buen wifi. Recepción y zonas comunes suficientes. (2 ascensores y piscina interior). Personal amable. Check-in a las 12 (igual que el check-out). Al principio querían darnos un ático del piso 11, pero nos negamos porque son más pequeños y el ascensor no llega a ese piso. La zona de desayunos es muy pequeña (solo 3 mesas) y tuvimos que desayunar en una de las mesas de recepción (mesas redondas muy pequeñas, pero al menos separados del resto por el tema COVID). Un bufet no muy variado (huevos/tortillas a petición) y no muy bien presentado, además de repetitivo (fruta escasa y solo pan de molde). Si algo se terminaba, había que pedirlo a la camarera, aunque no tardaba mucho en reponerlo. La calle Doi Can es algo estrecha y con tráfico intenso, llena de restaurantes y tiendas, pero el hotel se retranquea de forma que los únicos ruidos que llegan al piso 9º son los ladridos (conitnuos y muy molestos) de los perros de las cercanías. Por otro lado, en esa misma calle tiene parada el bus nº 9, que por 7.000 dongs (unos 30 céntimos de euro) te lleva directo al lago Hoan Kiem en pleno centro (y vuelve por el mismo camino) en unos 20 minutos. El hotel está a minuitos caminando del complejo del mausoleo de Ho Chi Minh, Pagoda del Pilar Único, Museo de Historia Militar, Ciudad Imperial, Palacio Presidencial y Templo de la Literatura. Transfer al aeropuerto por unos 12€. En resumen: un buen apartamento en una buena zona tranquila (mejor que en el caso antiguo), por un precio ajustado para la calidad ofertada (1.100.000 dongs por noche con desayuno, es decir, unos 43€), si bien los desayunos pueden mejorar bastante.

The hotel is a bit far away from the city centre but taking grab can solve the problem. The staff were very friendly and helpful. They offered us an early check-in as we arrived a bit earlier than expected. Calling grab from the hotel was easy as many drivers dropped off customers at the hotel. The hotel room was spacious and clean, however the sound proof was not up to standard. We heard really loud noises from outside during midnight. The view was great with the lake.

Reserved here through a hotel ”finding service” at the airport. Rule #1 DON'T DO THIS. Reserve places yourself. They obviously get a kick back. I was charged $50. I checked reviews and found out the hotel was only $20, so I asked to cancel. ”CANNOT CANCEL”. I was assured I'd get the best room at the best rate. They would not change my reservation to a different hotel. Hotel is near the airport. That is surely the only positive about this place. There are about 20 stairs to access the lobby from the street and no hand rail. My room was big and on the 5th floor, #504, with views of the busy highway and truck traffic, and the noise that comes with that. There was no ”decor”, just a bed (with dirty, wrinkled, grey linens), a florescent tube on the wall, a very small television, a battered tiny refrigerator on the floor in one corner, and two folding chairs with a vase of plastic flowers. The room smelled awful. The most identifiable component of the odor was urine. The bathroom was filthy. The grout was black. There was rust on the fixtures in the sink. The ”shower” was a hand held arrangement and there was no curtain. The smell of urine was overwhelming. The toilet paper roll had clearly been dropped into something wet. It was puffed up and wrinkled around one end of the roll. There was nothing else available -- and a phone number nine digitis long didn't work when I called to try to get another roll of TP. The peep hole in the door had a wad of paper stuck in it. I think the apparatus had been installed backward, allowing people outside in the hall to look into the room instead of the other way around. This was the chosen solution to the problem. At 1:30 a.m. there was a very noisy altercation in the hallway outside my room. Bumps and thumps, raised voices, shouting. Maybe even a murder? Sounded like it. The ”all tile” hallways echoed the riotous exchange throughout the entire floor. No sleep after that... I skipped breakfast which was included because everything was so dirty. If I could give this place a zero I would. Without a doubt, the worst hotel I've ever stayed in after several decades of travel. Stay here at your peril!!