Donglong Hotel

This is the second time we're staying at this hotel. We were given two rooms located on the 2nd floor which are kinda make-shift rooms at the mezzanine floor. One of the rooms given has poor or no ventilation. Thank you to Trip. Com (Irish, Vera and Kate) who helped us resolve this issue with the hotel staff. Some staff at the counter look Over-stressed with their job and can be quite unpleasant or even rude when communicating with guests. The best part of the stay will be the scrumptious breakfast spread. We enjoyed the three day's breakfast very much. Overall, the cleanliness is tip top, too. It's located near to two subway station as well as to the airport bus stand. Harbin Museum subway station and Harbin Railway station.

Nice room ,big room and good service all facilities are good . Near Metro Station.

Great location. Very close to a metro station and a major shopping street. My only problem is the cleanliness. The floors in my room were not clean when I checked in and only one day out of my 5 nights at the hotel did room service come and clean my room, meaning I slept with dirty sheets for a few nights. Two days after I checked in, I told the maid she can come in to clean my room in 10 minutes (so I would be outside while she was cleaning) but when I returned that night, my bed still had stains on it from the food I spilled on it the night before. I had to sleep in a dirty bed for roughly 3 nights before I got new bedsheets.

My wife and I stayed in a Budget Standard Room (15th floor) and were very pleased. The room seemed quite big since the shared bathroom was down the hall. Everything was very clean, breakfast was very tasty (as many others have written), and all of the staff we encountered were very kind. The location is great--between the main train station and malls with many choices for dining. We hope to stay here again someday in beautiful Harbin!

Encountered some problems on rechecking-in on return trip to Snow Town & Snow Valley. But thankfully it was amicably settled. Loved the breakfasts!

It was a goods hotel. The location, cleanliness and service was nice. There are two small issues: firstly, there is not bathroom inside the room. They have public bathroom each level. Secondly, the temperate was too high inside the hotel comparing with outside. A little bit temperature difference is acceptable, but the difference was way too high. It was like positive 25 inside the hotel and negative 30 degree outside.

Stuff is awful. Very bad. I booked Queensize bed room. They want to give me two single bed room. In the end they change it to queensize bed room. The attitude is very rude. I asked whether they can help me to call taxi, the receptionist shouted at me. It was really bad experience. Other than that location cleanness was ok.

In General this was a good hotel. And some of the staff were so helpful and friendly! But what wasn’t clear for us, is that it’s a hotel where people are allowed to smoke everywhere, also in the bathroom for example. There is apparently a non smoking floor which we didn’t know when we booked. But everything else was good :)

The hotel has value for the money being spent. Location is ideal in the centre of city. Easy to commute to important destinations and local Buisness centres of city. Would like to come back to this hotel in future as well