Charles Cotton Hotel

Was gifted a nights stay here and was looking forward to staying in lovely Hartington. The coldest, smelliest hotel room i have ever been in. The window frames behind the bed were rotten, so even though the radiator was on full, the room was freezing. I had to wear a thick fleece to stop the shivering. The young lady behind the bar was apologetic and offered to help but the smell throughout the corridors was disgusting and i did not want to hang around freezing while they attempted to remedy this. Never had to even contemplate leaving a hotel before, let alone desperate to leave just to warm up .

This review focuses on the significant noise disturbances and poor customer service experienced during a recent weekend stay at Charles Cotton Hotel Positives: * The hotel itself possesses a charming and homely atmosphere. * The bar area is inviting, featuring a lovely open fire. * The quality of the food served at the restaurant was commendable. Negatives: * Excessive Noise: * Loud music emanating from the bar significantly disrupted sleep on both nights of the stay. * The music was so loud it vibrated through the room, even after a £40 upgrade to a supposedly better room. * A late-night "lock-in" further extended the noise disturbance on both nights * Disturbing Smoke Alarm Incident: * A smoke alarm activation in the early hours of the morning proved to be a false alarm, likely triggered by customers smoking in the entrance. * The lack of staff response to the alarm was concerning. * Appalling Customer Service: * Attempts to resolve the issue of the noise disturbance and request a refund for the room upgrade were met with complete disregard. * Numerous emails and a phone call were ignored, demonstrating a severe lack of customer service and communication. Conclusion: While the hotel initially presented a positive impression, the significant noise disturbances and the subsequent failure to address customer concerns severely impacted the overall experience. It is disappointing that such a basic level of customer service and communication could not be maintained, particularly given the expenditure on food and drinks during the stay.

We stayed here for two nights. The building is extremely old and sadly some areas of the hotel reflect this. Our room was quite small and dark, but clean. The bathroom was very shabby needing a good bit of renovation and a good clean. Downstairs the pub area was cosy and warm. The food was beautiful, we had breakfast and evening meal on both days. There was a misunderstanding regarding our booking as we were under the impression that it was Bed Breakfast and Evening meal inclusive with our Groupon voucher for both days. However after our evening meal on the last day we were asked to pay for it! So beware if you book through Groupon!! The village of Hartington is quite stunning with some lovely walks.

Don't expect 5 star luxury from a 3 star hotel that is 600 years old. We arrived to a smile from the staff who were attentive throughout our 2 night stay . The room was as expected clean tidy with a comfortable bed and nice pillows. The food was very nice, hot and plentiful. The atmosphere in the bar was jovial with a mix of people from all over the country. If you are booking through Groupon, Wowcher or direct be very careful . And make sure its very clear as to what you are getting for your money. Mistakes can lead to upset and be sure to get an itemised invoice from the hotel. All in all a very nice stay apart from our misunderstanding.

First stay at the hotel. Stunning village. Beautiful surroundings. Hotel, bar and accommodation was really nice. Staff couldn’t do enough to help and advise. The food was top quality and nothing was a bother. We will definitely be returning in the future. Lovely warm friendly atmosphere,

The hotel is shabby and in desperate need of refurbishment. The bedroom was cluttered with old tired furniture. The plumbing was botched, ,old and dangerous with no control on the hot water. Generally the bedroom was dirty and scruffy. There was no reception for welcoming guests. There breakfast was small and disappointing. The evening meal was very average. We stayed at the hotel a year ago and enjoyed the stay. It has now deteriorated and WE WILL NOT RETURN.