Cumberland Court Motel

****PHOTOS DO NOT LIE**** CUSTOMERS BE WARNED FOR YOUR HEALTH’S SAKE!! We were a family of 6 adults & 6 month old baby: We have family in Hastings and therefore return to visit frequently. Three rooms were booked for 5 nights 13 Jan to 18 Jan 2023. 1 star is excessive as they deserve negative stars. All three rooms were described as follows: 1. Musky, dirty smell. The linen was not white but off white. First time I’ve experienced this. 2. The Linen was soiled, stained, mascara, blood, black mould. Arrrgh!!! 3. The cleaners remade the beds daily, however did not vacuum or clean the bathrooms, had other peoples toilet stains. 4. Broken chains in the roller blinds and what was not broken was not secured. 5. No extraction in the bathrooms, even with the window wide open which prevented any privacy, the room would still steam up, requiring the use of the 50 year old fixed hair dryer to dry the mirror. 6. The black, toxic mould was everywhere in the bathrooms (all three bathrooms) The sinks, the showers. We all had to wear thongs for fear of getting some disease. 7. One of the rooms had ants trailing from the spa to the stairwell. 8. Insufficient toilet paper, when we called the reception, no one answered and no one answered the after hours numbers. We then had to drive to the supermarket to buy toilet paper and bleach to clean the shower bases and sinks. 9. When we approached the Receptionist, he did not care. We asked him to have a look and he did not want to. Believed his cleaners instead. Told us to stay elsewhere next time!!!!!! 10. Considered that the NZ$2700 we spent at this location was a complete waste of money. We’ve never been treated in this manner as a guest, totally disrespectful and arrogant people who operate this establishment. 11. Gun shots were heard on several nights, lots of police as well. Sadly not the right end of town to be accommodated in. 12. The only reason we chose this place was the reviews. Lies, Lies, and only Lies. I believe it may have changed ownership a while ago and the good reviews were obviously the previous owners........... I would never again pay to sleep in such a dirty and toxic establishment. Sadly, your establishment is a disgrace to this beautiful Country and its people. Shame on your appalling behaviour and inability to accept responsibility and accountability.

Beautiful room lovely spa fantastic owners but the room below partied until 4.14am. Not much slept for me but lucky my husband is deaf. 😊 would stay again because it was lovely and clean and central to most things. They even rung me to say my tooth brush was there. Great coffee shop right next door and a gas station on the other side