Hotel 5 Bintang Terbaik di Heidelberg

不愧是貴族家的產業，150年經營歷史。這個酒店是由幾幢房子圍起來的，因此中間有個帶噴泉的庭院，門頭很小，但裏面挺美。因為定了30平方米的雙人舒適房，比普通房型大10平米，所以特地注意了下，一開始給的是326號房間，有個陽台，但房間面積很小，及時下樓交涉，前台美女服務非常好，拿了另外二個房卡讓我自己選一個，我就挑了346，是個拐角的房間，比之前的大了很多，廁所和洗澡間是單獨分開的二間，非常好，還有一個獨立的衣帽間，房間窗户正對着小花園，非常美。因為酒店是由幾幢房子組合在一起，所以她們也解釋了一下，每個房間和户型都不同。下次辦入住的時候可以提出自的喜好。早餐非常棒，是我這次德國行最好的一次體驗，當然房間價格也是最貴的。第一次見到酒店服務生比客人都多的酒店，早餐上就有酒水免費提供，這是我唯一碰到的一個。貴族開的酒店就是不一樣，每個細節都注意到了，一入住就進來插了鮮花，送了小甜點和歡迎卡片，各種細節真的讓人從心底感受到愉悦！

At the last minute we decided to visit Heidelberg on our travel through the Rhine. When our first choice hotel was booked we decided not to do the Hilton or Marriott and chose the Suites. What a great decision . Sonia’s welcome was amazing- it is hard to find such enthusiasm these days. She loves the hotel and the city and it showed ! The room was meticulously decorated and our only wish was for a firmer mattress. I loved the white company toiletries. I felt at home! Breakfast was filled with well presented fruit , breads and pastries and more. Top quality but not over the top. And the staff were do friendly and warm . The hotel is situated across from the river. Perfect for going to the Old Town . A great spot for your Heidelberg stay.

Terletak di Heidelberg (Weststadt), Boutique Suites Heidelberg Alte Zigarrenmanufaktur berada dalam lingkungan 15 minit berjalan kaki dari Bergfriedhof Cemetery dan Heidelberg Congress Center. Hotel mesra keluarga ini berada 2.5 km dari Teater dan Orkestra Heidelberg dan 2.5 km dari St. Peter's Church.Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk tab spa, sauna dan pusat kecergasan 24 jam. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan tempat berkelah.Gunakan perkhidmatan bilik (semasa waktu terhad) di hotel.Kemudahan yang ditampilkan adalah termasuk akses Internet (berwayar) kelajuan tinggi percuma, daftar masuk ekspres dan perkhidmatan pencucian kering/dobi. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.Selesakan diri anda di salah sebuah daripada 20 bilik tamu, yang menampilkan dapur dengan peti sejuk/penyejuk beku saiz penuh dan dapur. Akses Internet berwayar dan wayarles adalah percuma, sedangkan Televisyen LED 60-inci dengan program satelit disediakan untuk hiburan anda. Kemudahan yang disediakan merangkumi peti besi dan ketuhar gelombang mikro, manakala pengemasan disediakan setiap minggu.

Hotel a little too far to walk from the city centre with infrequent bus service. Staff were helpful and courteous. Rooms were clean and comfortable

レセプションの対応はとても良かったです。立地は観光エリアまで20分くらい歩きますが、フランクフルト等への電車が止まる中央駅には近く、スーツケースを持っての移動が楽でした。アメニティは自分でスマホから注文するのですが、スリッパ1つに1時間かかりました。またレセプション以外の従業員はあまり好印象ではありません。朝食もバイキングにプラスしてアラカルトメニューがあったようでお願いしたのですが、来ませんでした（結局食べてません)

Overall a very fine hotel. Staff was very helpful and friendly. Good location if you are planning on traveling by train or FlixBus since you are very close to their stations. The breakfast buffet is very extensive and well operated. We also ate once for dinner ate at the hotel restaurant and the hamburgers and fries are exceptional. (We had young adults in our group.) The Executive Lounge has a great view of the river if you have access. One warning. If you need an accessible bathroom, this is NOT the place for you. The showers are old school in a high wall bath tub. The other caution is the location is not adjacent to the Old Town. You may need to use buses, trams, or Uber/taxicab.

This is a very nice, business traveler type hotel. Room was very comfortable and clean. We had a couple of problems, though: 1) we reserved a room with twin beds, and we were given a room with the beds made up as one king bed—we couldn’t separate them and it was too late to get a different room; and 2) the lights in the hallway on our floor didn’t work until they were able to fix them the next morning (that was worrisome). There was some renovation going on which seems to explain the lighting issue. The hotel was about halfway between the train station and the old town, with a tram stop almost directly in front, so it was very convenient.

Fortunately, we're able to cancel our reservation, literally the last minute for free. The hotel staff was really unprofessional, unfriendly, and unhelpful upon our arrival. One of the ladies behind the check in counter barely spoke English. We had to wait 30min before our rooms would be ready, she did not offer us to put away our luggage (after I asked we were shown in the o the storage room, nobody helped us carry the bags..ans the room was left with the door open and without any surveillance from the staff). There was no clean glasses by the water container. As we sat on the hotel restaurants terrace to wait, nobody came to ask whether we wanted anything to dirnk. We then went to check out the roof top terrace. It was dirty, full of dried leaves... No access to wc. After these few disappointing experiences within 30min upon our arrival, we decided to give friendly feedback to the staff and see our options for cancelation, especially if we're not offered a proper excuse and/or upgrade. We were told that they're very busy and that that's the reason they can't deliver good service (note: their main job in this industry is to serve their guests, us, thus). WE WERE THE ONLY PEOPLE, BOTH AT THE CHECK IN COUNTER, AS WELL AS RESTAURANT AND ROOFTOP. Very happy with our decision to cancel this reservation and to have found a much better place to stay in the town center (Qube Bahnstadt was really far from the old town).

We had a delightful stay at the Heidelberger Hof. The Hotel is around the corner from the Main Street, Hauptßtrase in the old town so ideally placed to visit the historic city. It is a 20 min walk from the Hauptbahnhof. The staff are friendly and very helpful. The rooms are warm, clean and comfortable. We had a comfortable double bed and good shower. It was not noisy either. There is a buffet, European breakfast on offer it is well presented and caters for guests with food allergies. Our group consisted of a vegetarian, gluten & nut allergies and we all found the breakfast sufficient. Check out was simple and we were able to store our cases. We enjoyed our break at this hotel and in Heidelberg and would recommend both for a weekend break

Nach Corona ist es schwierig ein bezahlbares Hotel zu finden, egal wo, egal wann. Hier hatte ich mit dem Kurs unter 100Euro für eine Nacht in der Nähe von Heidelberg etwas Glück. Umso überraschter war ich, das mich ein großzügiges Zimmer mit Küchenzeile, großem Fernseher und großem Bad erwartete. Bett und Bettwäsche sind sehr bequem. Alles ist sehr sauber. Das Hotel ist vermutlich eher als Monteursunterkunft gedacht, es liegt in einem kleinen Industriegebiet. Parken kann man kostenlos in unmittelbarer Umgebung. Einkaufen und Straßenbahn sind fußläufig zu erreichen. Die Angestellten sind sehr nett. Die Zimmer haben auch Klimaanlage, Toaster und Kaffeemaschine werden auf Wunsch gestellt.