Hotel berhampiran University Library of Heidelberg, Heidelberg

We were so glad to see this fully renovated hotel open in time for our visit to the Heidelberg Christmas Market (original opening date was projected for the end of December). The Hilton Heidelberg is an incredible facility, surpassed only by the amazing team working to provide the best possible experience! We have never been so graciously welcomed by so many on the team, including the General Manager, Remmie. Margarita and Katerina took great care of us during check in and were even able to upgrade us to a Junior Suite - what a welcome surprise! After settling in to our room, we had the pleasure of meeting Lubeth in the Executive Lounge who took care of every need and made us feel so welcome - always with a smile! The management team is definitely committed to hiring the best, but they are also clearly committed to leading by example. Vladimir (the restaurant manager) made a point of introducing himself and checking to be sure we were enjoying our stay and Sonja was so gracious when we were visiting the restaurant. Brent stopped by while we were in the Executive Lounge to be sure we were enjoying our visit and asked if there was anything he could do to help. Tim (a Heidelberg local) took time to share some of his favorite spots around town, as well as the hotel amenities and make sure we made the most of our time in town! I cannot remember another hotel stay where I could name more than 1-2 people on the staff - this team truly made us feel welcomed and valued! Thank you for a such a great experience!

The hotel amenities said “laundry facilities”. They do not have facilities they have service, but obviously not from 10pm-8am while I was there. I Booked this specifically to do laundry. I came here for one night intending to do laundry and was not able to. Plus this isn’t really in Heidelberg. It’s outside the city about 6 miles.

Zweckmäßiges gepflegtes hotel, modernes Badezimmer, keine Balkone, keine Klimaanlage. Aufgrund des warmen Wetters war das Zimmer hoch temperiert. Parkplätze kostenfrei und reichlich vorhanden. Frühstücksraum schlicht, Büffet zweckmässig und einfach mit fertigbrötchen, kleine auswahl Wurst, Käse, etc. Leckerer Kaffee aus Automat oder gefiltert. Hotel liegt direkt neben Schlosspark, Sehr sehenswert !! Man kann bequem und preiswert mit Bus nach heidelberg fahren, tageskarte für zwei für 10 Euro. Achtung: vom Bahnhof zur Altstadt noch ca. 2,5 km Fußweg oder mit Bus fahren. Tipp: Restaurant zum grünen hof, ca. 200m entfernt, grosser Biergarten. Oder nach ladenburg mit Auto fahren, schöner kleiner Ort mit Altstadt, direkt am Neckar gelegen.

Als Ausgangspunkt für Ausflüge nach Heidelberg, Mannheim und Speyer war das Hotel sehr geeignet. Das Hotel liegt zwar an der Autobahn; bei geschlossenen Fenstern hört man aber nichts. Parkplätze hat es genügend. Die Zimmer sind sauber und eher einfach eingerichtet, aber absolut genügend, wenn man sie nur zum Übernachten braucht. Das Personal im Hotel ist ist sehr freundlich und arbeitet speditiv. Besonders vorbildlich war der Service der Rezeption: Unserem vorab per E-Mail geäusserten Wunsch, die zwei Kinder nicht auf einer Couch, sondern in 2 Zustellbetten übernachten zu lassen, wurde vorbildlich entsprochen. Das Frühstück war sehr gut, es gab genügend Auswahl und wurde immer nachgefüllt. Wir würden wieder hier übernachten.

Rooms are pretty basic but enough for a short overnight stay. Breakfast was pretty nice with a lot of choice. What surprised and kinda annoyed us was the fee for parking at the hotel itself. 5 euros per night. There was plenty of parking space so why would you charge your own guests for parking?! Their answer was that we could park for free in the unlit industrial area a bit off to the side of the hotel. You have got to be kidding right. It’s a HIGHWAY hotel.

Sehr gute Lage und sehr freundlicher Service. Fruehstueck ist toll und ein zig er Mangel der teure Parkplatz, aber dafuer gut zugaenglich. War schon haeufiger dort und waren immer zufrieden. Junior Suite ist auch sehr schoen.

We arrived at the hotel after a long travel day in the early evening and the receptionist was very friendly, listened and gave us two nice rooms with views towards the city (rather than the station and rail-tracks). The rooms were clean and had amenities such as a kettle. What really rocked was the breakfast. An excellent choice of cold and warm, a very good handmade fruit-salad and bircher musli. As I am someone using the stairs rather than the elevator to do some steps, I really enjoyed the motivating messages on each floor of the staircase. Good idea! Overall great value for our money. Thank you so much for this wonderful stay, we will come back when the opportunity arises.

This was a real surprise, we booked last minute a good price. The staff were 1st class smiley and efficient. The room modern and clean. The breakfast was outstanding. Plenty of vegetarian choices but ham on the bone and whole salmon for the meat eaters. We got a tram from the station which took 5 minutes.

First off, understand that Ludwigshafen is not a happening place. I was here for business, for which I feel the place would be adequate for a day or two stay, but not the week I was here. I titled this as ”try hard”, as that's what I hear my kids call someone who is tries hard and fails, which I feel fits since the hotel tries really hard to be modern and hip. Moxy is Marriot's new brand aimed at the youth and the copies board games, lockers, random graffiti and whatnot scattered around the lobby would imply they are going that way. Considering most of the time it was filled with old businessmen like me would say they might want to consider having this in a more appropriate location. Moxy Lu is a very spartan hotel. No restaurant to speak of - on Sunday I asked if they had any lunch offerings as nothing is around there and they told me their one and only oven, used to cook breakfast, was broken and wouldn't be working for at least a few hours. There is a very solid Italian restaurant next door but you don't want to eat that every day. There's also right now a Christmas market nearby but the opening timing for it is very variable. It's also next to the Rhine mall but understand that German business hours are earlier than American so it closes early and is closed entirely on Sunday. Rooms are clearly advertised as capsule types and they are very reminiscent of Japanese capsule rooms - a bed, bathroom, a chair, and that's it. A hook on the wall and 4 hangers is all your clothes storage, a 6 inch wide, 2 foot long glass panel sticking out from the wall is your ”desk”, and that's it. No safe, no shelves, no coffee machine, nothing. Definitely not where I wanted to spend a week, but that's not their fault. The hotel is very new and is very clean overall. Also a plus that it is very quiet. I've been in hotels where I could literally hear the person walking around next door. All that said, why 3 stars? Well, as clean as it was, there was a long black hair at eye level in the shower when I first stepped in. As I'm folically challenged, I'm certain it wasn't mine. Secondly, one of the elevators broke multiple times while I was there, once trapping a person in there for 15 minutes while I was in the lobby. He eventually tumbled out, angry, scared, and half-clothed (took off some clothes as he was feeling very hot). Said elevator was not flagged as being out of order for at least an hour after as I was in and out. Eventually it was. It had an out of order sign still on it on my second day despite being in use...assumed this was an error before the guy got caught in front of me. Not good management of an issue, I feel.

Die Mitarbeiter sind alle sehr nett. Das Zimmer ist geräumig und man fühlt sich nicht eingeengt. Insgesamt war unser Aufenthalt angenehm. Wir konnten auch spontan das nicht gebuchte Frühstück für einzelne Tage dazu buchen. Die Saubarkeit war in unserem Fall jedoch nicht ganz eingehalten. Wir haben den täglichen Putzservice abbestellt, was ein tolles Angebot ist, da es für einen so kurzen Aufenthalt nicht notwendig ist. Am Wochenende wurde trotzdem immer einmal das Zimmer gerichtet. Allerdings war das Zimmer bei unserer Ankunft schon nicht ganz sauber. Der Badetürknauf war voller Staub, die hingestellten Gläser für die im Preis enthaltene Flasche Wasser hatten noch Lippenstiftrand vom Vorbesucher und im Waschbecken hing noch ein gezupftes Haar mit sichtbaren Hautfetzen. Wir haben die Gläser dann einfach nicht benutzt und das Waschbecken selbst sauber gemacht. Das Zimmer an sich und das Bad waren sonst in ordentlichem Zustand. Für seine Zwecke konnte man insgesamt mit dem Preis-Leistungsverhältnis zufrieden sein. Es wird auch oft gefragt, ob soweit alles in Ordnung ist und man kann seine Kritik direkt äußern, sollte es Probleme geben.