Pengguna Tetamu
2 Jun 2024
We saved up to stay two nights at Beekse Bergen as a family treat. The concept of staying in a beautiful lodge “in the heart of the savannah” with animals parading about in the back garden was so exciting. We loved receiving a welcome pack through the post before setting off from the UK, with stickers and info about the animals, that was a really nice touch. Sadly, it was a huge let down. The accomodation was absolutely filthy, stains all over the sofa, stains and marks all over the walls, bird poo that seemed to be on the inside of the window (?!), fingerprints all over the doors and windows, spiders and spiderwebs throughout, ants nests right by the door, other people's hairs on furniture and on the floor, a drip of blood down the wall (!)… A very friendly member of staff gave us free pizza and moved us to another (only mildly cleaner) lodge, however blamed the dirt and disrepair on other guests and said "people on holiday don't treat holiday homes like their own”. This second lodge didn’t have a hair dryer, bin or kettle but we were too tired to complain further. Unfortunately, although the concept of the resort is unbelievably special, the execution has a lot to be desired. To add, the provided information isn't ideal, and the app needs work. No option to book a vegetarian breakfast, and it’s so difficult to see how to order pizza on the app! It also wasn't clear what our reservation included; it said the attraction pass gave us unlimited access to a handful of attractions but still after leaving I'm not sure what or where they were, even after searching the website numerous times. No response via email even though I tried numerous times, and when asking at the hotel reception what they recommended we see, one staff member just shrugged and said “good question”. And, while I’m at it (!), is it just me thinking the buffet dinner is overpriced at €36.50 from age 12 up, and €20 from 3-11 years old? If you are a family with two young children (who barely eat anything), it’d be €113 without drinks - and you have to watch out, even the water is €6.50. Oof.
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