Pengguna Tetamu
30 November 2023
It was the worst and dirtiest hotel I ever had. the hotel is not worthy of even 2 stars, he is engaged in fraud, like all small hotels in Vietnam. 1. Very uncomfortable entrance and steep climb of the stairs to the hotel door, after the rain you can slip. 2. The elevator smelled of urine. 3. I was given the wrong room that I booked, the bed is not a king seat, the room is 3-4 square meters smaller. but I was given a room with a «window» 4.rooms as in the photo does not exist in this hotel, even if there is that, they are given to their Vietnamese for dates for one night. 5. in the room is broken almost everything, no one is going to fix anything. broken emergency door closure for safety, broken pump-switch shower water switch(I’ve been shown that it works and is fine, I just need to press my fingertips to the point where it’s a protruding iron that sticks into the meat and leaves a red mark for 10 minutes) broken toilet seat, diluted bathroom floor, everywhere rust, on the floor dust and pieces of earth and ants (although I lived on the 6th floor), the air conditioner almost does not work, makes a lot of noise, then starts dripping water on the table. 6. Bed linen is very wet and in spots, it is impossible to sleep, a bunch of ants began to run on it a day, no more than 20. the walls of the living room are smeared with something grayish-brown, all in dust, on the floor hair of former biles. refrigerator in yellow spots. 7. do not give free drinking water, as it is written from them, you need to buy from them for an additional fee. there is a magic window that does not close (the handle is broken and pulled), through which strangers can enter at any time. The window leads to the staircase, and the staircase leads down and up, where another door to the street is open. the safety of guests here is not thought about. After all, they cheat, show one photo on booking sites, and then move into another place. But you can’t get the money back, you have two choices: 1. Stay and live in these conditions, so you don’t lose that money. 2. Move out and lose the money you paid and did not get free water, did not get service, clean bed and sleep. I wrestled with the hotel for 2 days for my money, they refused to return, said «do not like-leave», «you do not like, but you still stand here and stay here», they offered me to leave without my money, which I paid for 2 weeks. but thank you so much for the trip.com, they talked to the hotel for two days and helped me get my money back.
Terjemah